Vibesofas Avis 

Adding to review where the guy said he waited 6 weeks. Vibesofas, your response to him is a lie. The reviewer has posted all the screenshots on Reddit, and they did infact say they would escalate to the ACCC. And what you exclaimed you did in your response was also a lie. if you dont fix this for them, I will open up a case myself to the ACCC. Now fix it. And stop lying. You're playing with fire breaking Australian consumer laws like that. They don't play around.

Great price. Beautiful couch. Good communication. Easy secure payment. I struggled to make up my mind which one to pick. But with friendly, no pressure help. I pick the perfect one. Highly recommend

Super friendly customer service and fast delivery. Communication was always maintained. The purple couch is all of my dreams come true for what I needed and wanted, especially the colour and comfort. I will be buying again when the budget allows! Thanks

I love the quality and variety of colours.
Staff are very helpful and friendly.

Took 6 weeks to ship after being promised it would ship 'this week'. Then it arrived damaged and missing cushions, and with missing and misaligned guide holes to attach the legs.
The back cushions are shaped in a way they constantly fall down and I suspect they won't hold their shape very long, they have one seam like a pillow, instead of multiple to hold a cubish shape that will stand and hold.
Communication was horrible the person kept saying he would get back to me today and I would have to follow up a few days later.
He tried to blame the courier for the damage but the could was shipped on a pallet that was smaller then the couch and plastic wrapped. It was not protected at all.
The couch was shipped the day after I left a bad google review and asked for a refund.
I eventually got a partial refund for the damage and missing cushions only after threatening to start a cash back and going to ACCC because he again wasn't replying.

Edit in response to being called a liar. I wish i could add photos to my review because I have screenshots. Maybe I'll add them to my google review. Also you offered to swap the couch when it arrived in another 3 months. So another 3 months of waiting after dealing with this, so yes I asked for a partial refund.

We waited months and months and eventually they sent the wrong sofas and they are complicating the refund. I’ve been storing their stock for over a month. Don’t bother emailing they don’t bother answering. Really terrible experience unfortunately. Bad service, bad communication and don’t fix their mistakes

Avoid this company! Unprofessional, uncaring service. I've had to chase them for information since day one, it's been three months and I've been told another 3 to 4 weeks. I have asked for a refund because I am so scared I'm being ripped off, but they will not respond. I see I am not the only one. I have launched an investigation with my bank to get my money back. Disgraceful company.Edit: you are asking for contact. I have emailed you twice before I wrote this. I received a reply via SMS that refunds must be emailed. I have done this twice. Nothing left to do if you won't respond.

A terrible experience from start to finish. False advertising on the delivery times on the website. No way to contact the company other than via text (such unprofessional replies). Extended delay in delivery. I asked for updates on order status and was told they had no capacity to do so. The order arrived with NO shipping details, tracking or update, just luck that I was at home. The couch is fine but not worth how much time I spent chasing (12 weeks).

I bought the leopard print chaise lounge - my DREAM couch - and I could not be happier. It arrived today and it’s safe to say I am in love. Vibe’s pieces are made to order, so it’s not unusual to wait for the piece to be made and shipped. Communication has been top notch and nothing has been too much of an issue. Considering another purchase already…

I bought a $15 sample swatch on 18/06/2026 and have not received the swatch or any communication about my order (writing review on 28/09/2026). Very glad I did not waste my money or time buying a sofa. Would not recommend.

Sofa is amazing! It is soft, it is made well, it is exactly what I wanted. I'm in love with it. Company needs to work on their communication though.

The couch is beautiful but Ryan really followed through to ensure I got it delivered and set up. Very good customer service

I ordered and paid for a sample swatch and never received it.

Don’t answer emails, slow to respond and only in IG. Freighting takes weeks. This is the WORST business I’ve ever dealt with.

Paid $600 for delivery and still had to wait 3 months. Constant lies that order was already shipped, u til they eventually admitted it hadn’t left the warehouse. Very frustrating to communicate with and zero apology or offer of compensation.

Had a great personalised service from contacting them through one of their Facebook posts. The transaction was easy, friendly, helpful staff member and the lounge is fantastic!

The sofa was never shipped - and its impossible to contact them. SCAM

Terrible customer experience. This company were difficult to get in touch with - and constantly lied about my order. I received 4 different shipping confirmations (blaming the shipping company, over ordered in sale, and the fact that I don’t live in metro QLD on delays rather than acknowledge their poor management and organisation) I had to reach out constantly to chase updates and still haven’t received my order, with Vibe offering no more support. I have passed this on for further investigation and compensation.

I bought my Barbie Pink Cloud Chaise online during the eofy sale and couldn't be happier with my purchase! It looks exactly as per pictures on the website, the colour is stunning and chaise is extremely comfortable. I couldnt contact Vibesofas by phone but every text i sent was answered straight away and the service was excellent