We had substantial renovations done including extra bedrooms and bathrooms. As a result we needed a new ECO rating for our terrace. Vibrant were easy to schedule with an online booking portal and plen... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The assessor arrived on time and went around the house doing his job thoroughly. I wish he had been a bit more communicative and discussed things, as in the follow up discussion over the phone I was... Voir plus
L'entreprise a répondu
Superbly efficient, polite man came to do the rating. I hardly knew he was here!!! He was respectful of our house, taking the time to explain first what he needed to do, then when he had finished he e... Voir plus
L'entreprise a répondu
An appointment was quick & easy to set up & available in the immediate future. I was told in advance what would happen & what paperwork might be needed. The rep was punctual, polite, efficientt, clean... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Maintenance immobilière
- Inspecteur en immobilier d'entreprise
- Administration immobilière
- Société de gestion immobilière
Écrit par l'entreprise
Whether you are a property owner, estate agent, landlord, lender, council or corporate entity, our property services can be tailored to meet your customers needs now and for the future. As the UK’s leading property services company, it’s our job to make sure your customers property is fully compliant, giving you peace of mind and the rewards of a positive property portfolio. Established in 2008 to carry out EPCs, our services expanded from 2015 to include all residential property services (gas safe, electrical, inventories, legionella risk assessments, fire risk assessments). We are the leading supplier of EPCs to the residential sector, carrying out over 100,000 per annum.
Convenient Property Service
Écrit par l'entreprise
- Located 15 miles from every UK postcode
- Our team of Assessors are located within 15 miles of every UK postcode, demonstrating local knowledge and shared experience to ensure you receive the best possible service.
Coordonnées de contact
Vibrant Energy Matters Ltd 2 Foxes Lane, Oakdale Business Park, Blackwood Gwent , NP12 4AB, Royaume-Uni
- 01495 234 300
- contact@vem.co.uk
- vibrantenergymatters.co.uk
4,5
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very professional
Very professional. Clear communication and booking process. Reliable and effective service.Very courteous and friendly staff.
10 juillet 2026
Réponse de Vibrant Energy Matters
Hi John,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind regards
Vibrant
Fiona came and phoned first to let me…
Fiona came and phoned first to let me know exactly time of arrival, took her shoes of at the door. Told me what she was doing and was very efficient.
8 juillet 2026
Réponse de Vibrant Energy Matters
Hi,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind regards
Vibrant
Very personable gentleman and readily…
Very personable gentleman and readily answered our questions.
7 juillet 2026
Réponse de Vibrant Energy Matters
Hi Margaret,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind regards
Vibrant
The booking process was easy
The booking process was easy. When Martin arrived he was great and explained everything to us and answered all our questions. He was very professional
7 juillet 2026
Réponse de Vibrant Energy Matters
Hi Adelle,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind regards
Vibrant
Survey
The agent arrived on time and was very knowledgeable and thorough and friendly
7 juillet 2026
Réponse de Vibrant Energy Matters
Hi Andy,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Bad experience
16 juillet 2025
Réponse de Vibrant Energy Matters
Hi,
Thank you so much for taking the time to leave a review on Trustpilot — we truly appreciate your feedback.
We're really sorry to hear that your experience didn’t meet expectations. This isn't the level of service we strive to deliver, and we’d welcome the opportunity to put things right.
Please feel free to contact our team at customerservices@vem.co.uk, so we can look into this further and work towards a resolution.
Kind regards,
Andrea
Questions over EPC rating
A very polite, professional gentleman (Manjinder) answered all of my questions I had regarding areas of my EPC I was unhappy with. The call was on time and any areas which could not be answered immediately was resolved with a prompt phone call back.He worked with me to show me how I could improve my EPC rating.
7 juillet 2026
Avis spontané
Réponse de Vibrant Energy Matters
Hi Karen,
Thank you so much for your fantastic review and feedback.
We are pleased that Manjinder was able to support you with your queries.
We hope to service you again soon.
Kind Regards
Vibrant
Great service.
Communication and updates on the appointment was really good. Assessor was respectful and friendly and report was delivered promptly. Very happy with the service.
1 juillet 2026
Réponse de Vibrant Energy Matters
Hi Jane,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
No report received.
The surveyor turned up on time and completed the survey. But the report came through on an email with a link to the report that didn't work. I tried replying but it was a no reply email. So I still haven't received the report 9 days on.
30 juin 2026
Réponse de Vibrant Energy Matters
Hi Hugh,
Please accept our apologies for the link not working.
Can you please send your name, contact number, address and email address to CustomerServices@vem.co.uk and they will send the report over and fix any issues.
Kind Regards
Vibrant
Polite and quick
30 juin 2026
Réponse de Vibrant Energy Matters
Hi Kevin,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Friendly and polite.
Friendly and polite.
Easy to deal with.
Thorough service and great communication once finished.
3 juillet 2026
Réponse de Vibrant Energy Matters
Hi,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Polite and friendly
The assessor was very polite and friendly, and the results were online for me to view the next day.
2 juillet 2026
Réponse de Vibrant Energy Matters
Hi Neil,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Very pleasant representative
Very pleasant representative.
Good to deal with, easy to book and very friendly.
1 juillet 2026
Réponse de Vibrant Energy Matters
Hi Kathryn,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Réponse de Vibrant Energy Matters
Hi Peter,
Thank you so much for your fantastic feedback and review.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Still waiting for the report
27 juin 2026
Réponse de Vibrant Energy Matters
Hi,
Please accept our apologies that you have not received your report.
If your report was instructed through an estate agent, we have a requirement to send the report back to them directly for them to forward to you.
If you ordered it directly through Vibrant, please email CustomerServices@vem.co.uk and we can send a copy over to you.
Kind Regards
Vibrant
I wasn't happy with my EPC when I first…
I wasn't happy with my EPC when I first got it. So I complained - that resulted in Charlotte taking her time to talk me through my EPC explaining everything in detail without the usual tech speak to avoid anything. I am now happy with my EPC understand the ratings and how I can improve the rating without paying thousands. The time she spent to explain it to me was worth the cost of the EPC
23 juin 2026
Avis spontané
Réponse de Vibrant Energy Matters
Hi,
Thank you so much for your review and feedback.
We are sorry for any confusion caused but we are pleased that you manage to resolve any queries with our technical manager Charlotte.
We hope to service you again soon.
Kind Regards
Vibrant
The response I received was on time
The response I received was on time, clear, informative and very helpful.
29 juin 2026
Avis spontané
Réponse de Vibrant Energy Matters
Hi Stuart,
Thank you so much for your fantastic review.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Réponse de Vibrant Energy Matters
Hi Julia,
Thank you so much for your fantastic review.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Post assessment follow up call with…
Post assessment follow up call with Mani was both informative and incredibly helpful. I wish everybody else was as helpful
29 juin 2026
Avis spontané
Réponse de Vibrant Energy Matters
Hi David,
Thank you so much for your fantastic review.
Mani is one of your experienced technical managers and we are pleased you had the opportunity to speak with him.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
All went well
All went well, contacted the day before to arrange an earlier time. Very detailed inspection and report.
25 juin 2026
Réponse de Vibrant Energy Matters
Hi Anthony,
Thank you so much for your fantastic review.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
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