We had substantial renovations done including extra bedrooms and bathrooms. As a result we needed a new ECO rating for our terrace. Vibrant were easy to schedule with an online booking portal and plen... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Superbly efficient, polite man came to do the rating. I hardly knew he was here!!! He was respectful of our house, taking the time to explain first what he needed to do, then when he had finished he e... Voir plus
L'entreprise a répondu
The assessor arrived on time and went around the house doing his job thoroughly. I wish he had been a bit more communicative and discussed things, as in the follow up discussion over the phone I was... Voir plus
L'entreprise a répondu
An appointment was quick & easy to set up & available in the immediate future. I was told in advance what would happen & what paperwork might be needed. The rep was punctual, polite, efficientt, clean... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Maintenance immobilière
- Inspecteur en immobilier d'entreprise
- Administration immobilière
- Société de gestion immobilière
Écrit par l'entreprise
Whether you are a property owner, estate agent, landlord, lender, council or corporate entity, our property services can be tailored to meet your customers needs now and for the future. As the UK’s leading property services company, it’s our job to make sure your customers property is fully compliant, giving you peace of mind and the rewards of a positive property portfolio. Established in 2008 to carry out EPCs, our services expanded from 2015 to include all residential property services (gas safe, electrical, inventories, legionella risk assessments, fire risk assessments). We are the leading supplier of EPCs to the residential sector, carrying out over 100,000 per annum.
Convenient Property Service
Écrit par l'entreprise
- Located 15 miles from every UK postcode
- Our team of Assessors are located within 15 miles of every UK postcode, demonstrating local knowledge and shared experience to ensure you receive the best possible service.
Coordonnées de contact
Vibrant Energy Matters Ltd 2 Foxes Lane, Oakdale Business Park, Blackwood Gwent , NP12 4AB, Royaume-Uni
- 01495 234 300
- contact@vem.co.uk
- vibrantenergymatters.co.uk
4,5
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Professional service
Representative arrived at the time arranged and gave us a pre-arrival message too. Professional manner and helpful replies to our questions.
23 juin 2026
Réponse de Vibrant Energy Matters
Hi Harry,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
EPC plus survey via Skipton
Appointment made same week as application. Oliver was very punctual and professional. Explained what he had to do and conducted the visit quickly and explained everything. This was a free epc plus survey through the Skipton Building Society.
18 juin 2026
Réponse de Vibrant Energy Matters
Hi,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Great experience and very informative
The guy who did the assessment was kind, considerate and explained everything so well.
16 juin 2026
Réponse de Vibrant Energy Matters
Hi Victoria,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Brilliant service!
The firm's service was professional and excellent, from arranging the appointment to issuing EPC certificate quickly and providing insightful information and offering the follow up call. I spoke with Mani and found him to be knowledgeable and professional and provided helpful advice and information. Highly recommend them and will use them in future again!
19 juin 2026
Avis spontané
Réponse de Vibrant Energy Matters
Hi Ali,
Thank you so much for your fantastic review and feedback.
Mani is one of our fantastic technical managers and we are pleased he was able to support you.
We hope to service you again soon.
Kind Regards
Vibrant
Réponse de Vibrant Energy Matters
Hi,
Thank you for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Réponse de Vibrant Energy Matters
HI Mrs Savage,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Not pleased with the inspection or method of informing the house owner
NO COMMUNICATION BETWEEN ME AND INSPECTOR. NO INFORMATION GIVEN AT INSPECTION. I HAD MAJOR PROBLEMS CHECKING THE WEB SITE BECAUSE OF MEDICAL PROBLEMS, AGE AND NOT GOOD AT USING THE INTERNET. A FRIEND HELPED ME, THEY ALSO WERE POOR VIEWING THE INTERNET. ONE THING I DID NOTICE WAS MY HOUSE WAS DOWN TO POOR FOR DOUBLE GLAZING. ALL ARE WORKING AND NONE OF THE SEALS HAVE GONE. It would have been best to be advised of any problem with my house or anything I could do to increase the number of the inspection.It would have been better for me being advised or suggested at the inspection. Also taking account of my age (80)
3 juin 2026
Réponse de Vibrant Energy Matters
Hi,
Please accept our sincere apologies for the lack of communication and poor service you received.
We would like to look into this further and discuss with you so please send an email to CustomerServices@vem.co.uk with your name, address and contact details. Someone will then be in touch to discuss and support you.
Kind Regards
Vibrant
Amazing service
Great service from the agent who
Turned up to survey my house
Efficient and friendly and on time
Could not ask for a more professional person
10 juin 2026
Réponse de Vibrant Energy Matters
Hi Russell,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Réponse de Vibrant Energy Matters
Hi,
Thank you for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
They actually showed up this time
They actually showed up this time. Still have no idea what they came for. Gentlemen was very pleasant
11 juin 2026
Réponse de Vibrant Energy Matters
Hi,
Thank you for your review and feedback.
Please accept our apologies for any missed appointments and inconvenience caused.
If you would like to discuss this further then please email your name, address and contact details to CustomerServices@vem.co.uk and we will be in touch.
Kind Regards
Vibrant
Think about using somebody else.
2 missed appointment time slots / cancellations by company. On third attempt turned up, no real introduction, no explanation, no questions, walked around house without saying a thing. Left. No EPC at this time. As a company unreliable, the service is unprofessional, I would try someone else if you need Energy services / advice.
10 juin 2026
Réponse de Vibrant Energy Matters
Hi Chris,
Thank you for your honest feedback.
Please accept our apologies for the poor service and inconvenience this has caused you. This is not the service we expect to provide to our customers.
We would like the opportunity to look into this further. Can you please email us with your contact details and address at CustomerServices@vem.co.uk and someone will be in touch.
Kind Regards
Vibrant
Prompt service
The company replied promptly to my enquiries and responded in a professional manner.
28 avril 2026
Réponse de Vibrant Energy Matters
Hi,
Thank you for your fantastic feedback and review.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Réponse de Vibrant Energy Matters
Hi,
Thank you for your fantastic feedback and review.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Réponse de Vibrant Energy Matters
Hi Emily,
Thank you for your fantastic feedback and review.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Useless company, dont bother
Useless I had hardly started working with them when they sent me an appointment booker on whatsapp and I couldnt use it. i then booked an appointment via the website and saw that it was a window of 4hrs 30!! So I got onto the website chat and eventually got hold of Emma who was useless. She said that they dont make appointments with smaller slots - how on earth is a busy person meant to manage this long time slot. Rubbish service - and I haven't even had the "pleasure" of them coming round to do the EPC yet...I dont hold out much hope frankly. Their "shop window" is not user friendly so I dont expect much from the follow on service.
8 juin 2026
Avis spontané
Réponse de Vibrant Energy Matters
Hi Miss Crozier,
Please accept our apologies for any inconvenience you experienced with the booking link. Our appointments are within slots of 9-1 or 1-5pm however the assessor will contact you 30 minutes prior to your appointment on the day once they are on the way.
If you would like to discuss further, please contact us at CustomerServices@vem.co.uk.
Kind Regards
Vibrant
The whole experience was faultless
The whole experience was faultless, but the best part was the wonderful person who came to carry out the assessment. Definitely a five star experience. Thank you.
6 juin 2026
Réponse de Vibrant Energy Matters
Hi Margaret,
Thank you so much for your excellent feedback and review.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Excellent service.
Excellent service had appointment within 3 days. The ECP survey was carried out at approx; 11 am had the certificate by 1530 that day.
3 juin 2026
Réponse de Vibrant Energy Matters
Hi Robert,
Thank you so much for your excellent feedback and review.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
The gentleman from Vibrant Energy was…
The gentleman from Vibrant Energy was polite and friendly.
4 juin 2026
Réponse de Vibrant Energy Matters
Hi Shirley,
Thank you so much for your excellent feedback and review.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Very pleasant man new his job
Very pleasant man new his job , professional and efficient , great service .
4 juin 2026
Réponse de Vibrant Energy Matters
Hi,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Excellent service thanks quick effiecent
2 juin 2026
Réponse de Vibrant Energy Matters
Hi William,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
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