Vicious Punx Avis 

126
TrustScore 3.5 sur 5

3,3

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Currently in an email debate about clothing that came to me that is terrible quality and one top that looks nothing like the picture. Very slow responses and being asked to cover the postage on an... Voir plus

Noté 5 sur 5 étoiles

I ordered an embroidered jacket, an etched ring and a star shaped nose ring. I am very happy with the quality of all of these items, unfortunately i can't change out my piercing yet, but I'm sure it... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

the jewellery is cute for a while until it rusts, stains your clothes bright orange, and when you reach out to the company multiple times you get zero response. the fact it rusts, when I keep my jewel... Voir plus

Noté 5 sur 5 étoiles

The products are handmade and super high quality, everything is really soft and thick and extremely fairly priced. It’s hard to deliver to me so my parcel got sent back to sender, however within one e... Voir plus

À propos de l'entreprise

  1. Bijouterie
  2. Magasin de vêtements
  3. Boutique d'accessoires de mode

Écrit par l'entreprise

Vicious Punx is an alternative jewellery and clothing brand that is made to order in the U.K. Inspired by punk, grunge, and gothic aesthetics, we create genderless, high-quality pieces designed to last. Our handcrafted jewellery is made to order in our small, female-founded U.K. studio, ensuring every piece gets the care and attention it deserves. Our clothing is printed and embroidered in small batches to reduce waste, so you know you're getting something unique, not mass-produced. We believe in self-expression without limits, and our designs reflect that. Whether you're here for bold body jewellery, statement accessories, or alternative fashion, we’re all about helping you embrace your individuality. With fast and reliable shipping, strong customer service, and a no-BS approach to quality, we’re committed to delivering pieces that feel as good as they look. While we accept returns on most items, piercing jewellery and underwear are final sale for hygiene reasons. Join our Vicious community and wear your rebellion with pride. Got questions? We’re here to help.🖤


Coordonnées de contact

3,3

Moyen

TrustScore 3.5 sur 5

126 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

N'a pas répondu aux avis négatifs

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3,3

Tous les avis

(126)

17 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

No order

I ordered on the 5th of June and my order still hadn’t been dispatched. I’ve sent an email and even a message on instagram but I’ve heard nothing about my order. I ordered before and I’ve soon had the items dispatched but this time nothing. Dunno what’s gone on, I’m hoping I get my order or if not my money back. Be very careful as you never hear from customer service.

5 juin 2025
Avis spontané
Noté 2 sur 5 étoiles

missing item, ignored on instagram

Ordered on April 3rd, my items arrived April 8th, everything arrived apart from an engraved ring I got for my partner. Emailed the creator on Instagram explaining this, and was assured they’d have it sent out to me, was told on April 19th that due to being away from office, they couldn’t provide me with a tracking number until the following Tuesday. they never got back to me, they never replied and I never got the ring I paid for. I’ve send four messages now asking where it is, any information at all, and I have been completely ignored. it’s upsetting because I really like this company and I love their jewellery but i'm apprehensive about buying from them now due to this, what if this happens again and not only I don’t get my item or a refund I don’t even get a reply. it’s truly upsetting and I feel like i've been taken for a fool, so I’m sorry but I’d be wary ordering from these guys.

19 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Padlock necklace

Excellent quality and great value for money. The care taken in making the jewellery is clearly shown in the end product. I would definitely recommend 😊😊

24 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

kisses!

bloody love youse kept me decked in jewellery for a good few years now <33

11/10 everytime always recommending

25 avril 2025
Noté 4 sur 5 étoiles

Lovely jewellery, lovely people xo

Took around 2ish weeks to get my items, a *tad* longer than I expected but I assume it's because of the influx of orders just recently. Totally understand that small businesses can get overwhelmed easily! Georgie was absolutely lovely and got back to my email just after my order arrived to make sure I was satisfied with everything (I got impatient and emailed because I was so excited about my new septum ring teehee) and I'm absolutely loving the things I got!

Thankyou so much, I wish you and your business the best 🥰✨️

15 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

Highly recommend

Wide selection of products and great quality. Ordered from them several times, always get compliments on the jewellery. Really prompt delivery aswell. 10/10 would recommend- and do!

25 mars 2025
Noté 5 sur 5 étoiles

This might be a little business but…

This might be a little business but they have some beautiful pieces and they can be easily matched to any outfit for any occasion. My favourite place for all my jewellery needs!!!

24 mars 2025
Avis spontané
Logo de Vicious Punx

Réponse de Vicious Punx

Thank you so much Ashley, this is so lovely!! Hope we see you again for another order! :) x

Noté 5 sur 5 étoiles

Lovely shop and amazing items

Lovely shop and amazing items, everything came packaged nicely and are high quality. Definitely worth the money !

13 mars 2025
Avis spontané
Logo de Vicious Punx

Réponse de Vicious Punx

Thank you so much for such a lovely review!! <3

Noté 1 sur 5 étoiles

Avoid

Avoid. Ordered 1st March, and never received a tracking. Now the 16th March and still have neither. Got my money back from PayPal, and I advise you do the same if you've ordered from then.

16 mars 2025
Avis spontané
Logo de Vicious Punx

Réponse de Vicious Punx

Hey Jessie. I am so sorry you had such a bad experience with us. I have tried to locate your order to see if I could find out what went wrong here, but unfortunately I can't find any order against this name.

If you get a chance to send over your order number, I would love to look into this for you and make sure we don't make the same mistakes again.

All feedback is really useful to make sure we get things right, so thank you for taking the time to leave us a review!

Thanks, Georgie

Noté 5 sur 5 étoiles

Brilliant Small Business

The jewellery is great quality and looks amazing. Had a slight issue but was resolved super quickly with no fuss. Vicious Punx is a brilliant small business to support with great style options!

10 mars 2025
Avis spontané
Logo de Vicious Punx

Réponse de Vicious Punx

Thank you so much Jay!! So glad we could get this resolved quickly for you and hope you come back to shop again soon! :)

Noté 1 sur 5 étoiles

It's like the customer service doesn't exist.

No customer service when emailed multiple times, no reply what so ever after nearly a month.
I ordered 3 items and received 2 of the items and when asked if the 3rd item had maybe have been sent separately or if it has went out of stock, I asked via email and hadn't had a reply for a good few days. So I emailed again. Never heard anything back to this day and I lost out on £12.99 necklace. I didn't express any anger or rudeness, I simply just still wanted my necklace and actually still do but if I could, I would file for a refund but either way I haven't heard from them nor received my item I never gotten. Unfortunate as I loved this small business but the complete ignore upon contacting customer services has completely ruined my trust in shopping with them again. (this is a secondary email address).

2 février 2025
Avis spontané
Logo de Vicious Punx

Réponse de Vicious Punx

Hey,
I'm really sorry to hear about your experience—this is definitely not the standard we aim for. I never want a customer to feel ignored, and we truly appreciate you bringing this to our attention.

It sounds like something has gone wrong with our emails, and we still want to fix this for you ASAP. I did reply to your comment on Instagram, but please drop us a DM on Instagram or email us again with your order number—we’ll sort this out and make sure you get the necklace you ordered (or a refund if you'd prefer).

We’re an independent, small team, and while we try our best, sometimes things slip through—but ignoring our customers isn’t our style. We’d love the chance to make it right and earn back your trust. 🖤

Looking forward to sorting this out for you,
Georgie

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