Currently in an email debate about clothing that came to me that is terrible quality and one top that looks nothing like the picture. Very slow responses and being asked to cover the postage on an... Voir plus
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Lisez les avis des autres
I ordered an embroidered jacket, an etched ring and a star shaped nose ring. I am very happy with the quality of all of these items, unfortunately i can't change out my piercing yet, but I'm sure it... Voir plus
L'entreprise a répondu
the jewellery is cute for a while until it rusts, stains your clothes bright orange, and when you reach out to the company multiple times you get zero response. the fact it rusts, when I keep my jewel... Voir plus
The products are handmade and super high quality, everything is really soft and thick and extremely fairly priced. It’s hard to deliver to me so my parcel got sent back to sender, however within one e... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Vicious Punx is an alternative jewellery and clothing brand that is made to order in the U.K. Inspired by punk, grunge, and gothic aesthetics, we create genderless, high-quality pieces designed to last. Our handcrafted jewellery is made to order in our small, female-founded U.K. studio, ensuring every piece gets the care and attention it deserves. Our clothing is printed and embroidered in small batches to reduce waste, so you know you're getting something unique, not mass-produced. We believe in self-expression without limits, and our designs reflect that. Whether you're here for bold body jewellery, statement accessories, or alternative fashion, we’re all about helping you embrace your individuality. With fast and reliable shipping, strong customer service, and a no-BS approach to quality, we’re committed to delivering pieces that feel as good as they look. While we accept returns on most items, piercing jewellery and underwear are final sale for hygiene reasons. Join our Vicious community and wear your rebellion with pride. Got questions? We’re here to help.🖤
Coordonnées de contact
6 Harrow Road, HR40EH, Hereford, Royaume-Uni
- customerservice@viciouspunx.com
- viciouspunx.com
3,3
Moyen
126 avis
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N'a pas répondu aux avis négatifs
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Avoid this site as best you can
My wife ordered me a gift from here and she got scammed, a heartshaped padlock and a chain that costs 17quid, the chain looks like it was bought from a hardware store and the lock made from a sweatshop ran by abducted children, the funny part is on the chain looks like someone tried to cut it with chain cutters even though it didn't need to be cut so now I've gotten 2 lengths of chain and a working padlock
7 février 2025
Avis spontané
Réponse de Vicious Punx
Hi Shifty, I am so sorry to hear you aren’t happy with your order! I can assure you that all items are made and packaged in our small studio by one of our team of 3 people. I have requested more details about your order, as it’s no problem at all to arrange a refund for you - we can send a free returns label over to you and you can post the necklace back for a full refund if you aren’t happy.
As a small business, we always want to find ways to improve! So if you wanted to get in touch by email about a refund, please don’t hesitate to do so, and we will get this resolved asap! I will also take your feedback on board regarding the quality issues, and see how we can improve this. Thanks so much
a bad review
I ordered a few times. My piercing is a three man job to put on and it took over 40 mins only to fall out afther 2 mins.
Sometines what i ordered didn’t even arive, yes i did get the refund but I wanted to have the product not the few euros it cost.
7 février 2025
Avis spontané
Réponse de Vicious Punx
Hey! I am so sorry to hear you didn’t have a great experience - I can’t see your order details to see if I can work out what happened here unfortunately. But if the piercing was faulty and a full refund was issued, I’m not sure there would be any further action we could possibly take on our part.
I am really sorry you had a disappointing experience with us, please do let me know if there is any further action I could take to make this better!
Disappointed
Ordered 2 black hoodies with white stitched moth on them for me and my boyfriend.
Received my order but 1st hoodie was misaligned. Emailed customer service and spoke to ivy over email, little to no responses. Eventually ivy organised a return so I sent the parcel but still haven’t received my exchange and it’s been 2 months now.
The second hoodie which was for my boyfriend for Christmas was also misaligned. Emailed customer service again and didn’t get a reply.
Beginning of January I emailed again, no reply to the date of 29/01/25.
For a small business you’d think they’d take the time and care to get back to people who support them. I will be contacting my bank and claim as fraud. I’m very disappointed and frustrated. Unacceptable.
25 décembre 2024
Avis spontané
Réponse de Vicious Punx
Hi Maisey, thank you so much for taking the time to leave us this feedback. Having been in touch with another person regarding your order, it allowed us to see a more serious issue with our admin and we sincerely apologise for the all inconvenience/frustration this caused you both! I have apologised personally and issued a full refund for the items you were not happy with, and we are investigating the admin issue to prevent it from happening again. Thanks so much for your patience with this.
Impersonal - Missing info
They are not really responsive. Do not provide adequate info for the customers and seems that everything works in order for them to only generate revenue. It also seems a bit impersonal..
20 janvier 2025
Avis spontané
Réponse de Vicious Punx
Hey Betty! We really try to offer the best service we can as a small business, if you could let me know your order number or the issue you had - then I would be very happy to look into this further and see how we can improve!
Great earrings arrived promptly and…
Great earrings arrived promptly and packaged well. Thank you
25 novembre 2024
Réponse de Vicious Punx
Hey Louise - thank you so much for your lovely review! I’m so glad you like your earrings!
Ordered an item worth over £100
Ordered an item worth over £100, ovwr two weeks ago. Royal mail tracking has been stuck since it was 'dispatched'with absolutely no update from the company despite multiple emails to ivy, comments on their social media etc. Will be firced to claim this as fraud via my bank if i do not hear anything back from them soon. Appalling customer service, especially considering its a small business. Avoid.
11 octobre 2024
Avis spontané
Réponse de Vicious Punx
Hey Katy, thank you so much for taking the time to review us. I am so sorry about this - I believe we were dealing with this at the time you left the review, so I completely understand your frustration! Since this review we arranged a full replacement order and hopefully you feel like this has resolved this. If not, please do just pop me an email! Thank you again for your order. Big love, Team VP x
Always great quality
Always great quality, unique pieces that are well made and delivered speedily.
Big fan of VP 🖤
24 septembre 2024
Réponse de Vicious Punx
Thank you SO much for your review - so glad you're happy! 🖤
Disgusted
I ordered 2 items earrings and a necklace for my grand daughters 21st birthday on 19 August still not received items.
Also sent 2 emails and no reply to them either
19 août 2024
Avis spontané
Réponse de Vicious Punx
Hi Lynette, I am so sorry we let you down here. I believe since this review your order arrived and that it was hopefully to your Granddaughters liking - if this isn't the case please do just pop me an email so we can get this resolved for you! Thank you again for your order. Team VP
AVOID SELLER LIES TO KEEP YOUR MONEY.
Placed an order on the 3rd of August of nearly £65 this was my second order with this company. I understand items are made to order but two weeks later no order. Emailed seller and was told items were shipping out that day, I specifically asked for a refund as items hadn't been sent, seller ignored that request and still didn't send items until 3 days later. Items arrived one necklace complete unusable. Emailed seller again and zero response ended up claiming through PayPal. Avoid at all costs.
3 août 2024
Avis spontané
Réponse de Vicious Punx
Hi Bethany, I am so sorry you had such a bad experience with us - I can see that we really dropped the ball with your order/the communication here. If you would ever consider giving us a second chance, please email me and I will arrange a personal discount code for you! Big love, Team VP x
Awful
Awful. Ordered 3 things for £70 10 days ago for my girlfriends birthday as we are going away to wales, obviously I ordered early so it would be here by then. To my Horror, nothing has even been dispatched. I have emailed 3 times and on Instagram and had 0 communication. Will never use this company ever again. Kill star and disturbia is much better
3 septembre 2024
Avis spontané
Réponse de Vicious Punx
Hi Alex, I am so sorry we let you down here - it is not the experience we wanted you to have. If you ever wanted to place another order in the future and give us another chance, then please email me first and I will arrange a personal discount code for you! Big love, Team VP
What a fab little company I want…
What a fab little company I want everything!! Such good quality and super fast to :)
25 juillet 2024
Réponse de Vicious Punx
That's so kind Kayleigh, thank you SO much for your order!
love this
love this, wish there was some kind of sizing chart. otherwise me and my wife loved out jewellery, thank so much! also hate royal mail as a courier but thats a different issue.
25 juillet 2024
Réponse de Vicious Punx
Thank you so much for your order - definitely noted about some sizing charts! I am so glad you loved your order!
Another great purchase
Another order, this time of clothing and they do not disappoint! Great quality and comes with instructions on how to wash it properly to keep the quality too which I wish more companies would do.
25 juillet 2024
Réponse de Vicious Punx
Thank you again for your kindness and support Amy, we're so grateful! 🖤
Réponse de Vicious Punx
Thank you so much Libby! <3
It’s all from Shein
It’s all from Shein. They buy it there and resell it at a higher price. I bought a cross necklace here and saw exactly the same one on Shein! Responded on Insta but my comment was removed.
1 juillet 2024
Avis spontané
Réponse de Vicious Punx
Hey Mies,
Thank you for taking the time to leave us a review. I can assure you we don’t remove social media comments, just to clear that issue up!
Every single piece of jewellery we sell is directly from us, we have either had it made or made it by hand in our studio.
We have been copied and ripped off more times than I can count unfortunately! It seems to be part and parcel of being a small business these days, and we are not the only business it happens to unfortunately.
I hope this clarifies things for you, we do post some behind the scenes content on social media from time to time where you can see members of the team hand making items.
Please let me know if this has left you with any questions as I would be more than happy to answer any!
Georgie - Co-Founder
Made in Bangladesh
I ordered a t-shirt. They claim it is made in England but the label says made in Bangladesh.
25 juin 2024
Avis spontané
Réponse de Vicious Punx
Hey Spring,
Firstly thank you so much for your order! To clear this up, I just wanted to address your message:
We make every single garment to order in our UK studio, they are printed or embroidered by a member of our team and packaged/shipped by hand from the same studio!
Every single garment we use is from a UK supplier as we do not manufacture the blank garments ourselves. They source their garments from various different locations, one being Bangladesh.
I hope this clears up any confusion caused here, and reassures you that your piece was made with love and care by our small team.
Thank you again for your order!
Georgie - Co-Founder
So Lala
So Lala
+zuverlässige Lieferung
+faire Preise
-produkte nicht wie auf Produkt bildern
-Zoll teuer und muss trotz hohen Versandkosten selbst bezahlt werden
-Customer Service bietet Rücksendung und Rückerstattung nur auf eigene Kosten an
3 juin 2024
Avis spontané
Réponse de Vicious Punx
Hi there,
Thank you for your order and taking the time to leave us a review! I appreciate all your feedback and wish that we could make shipping cheaper.
Unfortunately since Brexit in the UK we are forced to only use one courier to send overseas and then control the prices we charge. I wish we could do more about it! In terms of the tax charges, we could only afford to pre-pay these if we charged more on our items so we try and remain affordable and transparent with our costs.
I’m glad that otherwise you had a positive experience and thank you again for your review!
Georgie - Co-Founder
A General Disappointment
Ordered two septum rings and a chain, asked specifically for 14G and 19 inches respectively, ended up with septum rings of 18G and a chain no more than 10 inches.
Seemingly no care for detail regarding sizing while fronting as a personal shop for real punks.
31 mai 2024
Avis spontané
Réponse de Vicious Punx
Thank you so much for such a lovely review!
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