Vico Homes Avis 

Was a nice young chap that came, I reported it because there was no compression and needed adjusting, he as made the handle tighter, and glued the door were it cracked,
When the painter came out, they said a new door was needed,and they had been told to fill cracks in and paint over them. The cracks are still there

Cheerful and confident profesional attitude

Neil was a very skilled, professional tradesperson, an absolute asset to Vico Homes.

Very happy with finish and quality

Still waiting for same repairs round about a year now, reported same problem with new company from wdh and still the same ignoring it, different name same employees so can't see it getting any better for me anyway

The tradesmen are good polite have got the job done quickly gets on with job I was very pleased and the trades man was polite

I was a joint tenant with the person I provided care for! This person threatened me with a knife and was arrested and instructed to NOT return and was sectioned! She's been taken out of the mental health unit and houses, told to be awarded rent to end the other tenancy and SO, I was told that I am losing my property because only 1 person has to terminate the contract for it to ended and thus I I face eviction on these grounds!

They listen to u if u need to change an appointment on short notice and offer another appointment suitable to u

Their major works team approved and built a ramp for my neighbour, which completely blocks off our electricity meters. I cannot even open the door on the electricity meter cabinet. I telephoned them and asked them to correct this. The advisor I spoke to was completely disinterested, tried to push me to a different service, and then insisted I fix the issue myself. I had to demand assistance. This level of poor service and refusal to help is appalling. Vico Homes is a ridiculous company with a ridiculous name.

The tradesman took parcel from the letter box on front door. Please check with this employee. Explain it's on camera. Thanks

Speaking to clare she is such a nice person she knows her job well

The staff are First class and very professional individuals
always carry out a job very well

They are useless, they lie to you they don't help and they don't listen

Most of the staff are rude impolite. Don't explaine properly. Insist you've signed things you haven't. Like new tenancy agreements. Vico homes do not follow the law . But cannot provide proof of these signed items. As someone who looks after there home was told my garden was that of a house owner rather than a social tenant. It's to well looked after .

Someone who listened to my problem i was having to get things sorted and she was a great help thank you

Quick at answering the phone. Very friendly lady and so helpful, a pleasure to speak to someone who not only addressed my problem but also gave me information as where to go for other help. Thank you so much.

The problem on my boiler was fixed quickly and I've been also advised for eventual issues on future.

I was born in Social Housing and never expected to be able to afford my own home. Buying a property through Vico Homes Shared Ownership was a dream come true. The property we bought was affected by disrepair and drug paraphernalia, we later learned that this is a problem affecting both buyers and tenants. Vico Homes attitude was elitist considering their remit. Do we not all deserve safe homes regardless of our income level? We were told that the house next door was going to be sold on the scheme but Vico Homes put tenants in it. These tenants have abused, harassed, tormented and bullied us from the day they moved in, going on 3 years. They have caused physical and mental harm requiring ambulance, A&E and doctor visits. The tenants and Vico Homes response left me suicidal and I self harmed. I have a life-threatening illness, you would think that the abuse of a disabled person would be taken seriously by Vico Homes, but, unfortunately they view disabled people as less than human, they think it is perfectly acceptable for the drugged-up monsters they house to abuse disabled people who are dying. Vico Homes refuses to take any meaningful action against their tenants, no matter what they do. Vico Homes are complicit in the abuse because they stand on the side of the abusers and empower them. Their tenants have caused a deterioration in my medical problems, and disrupted my medical care. I ended up with nowhere to sleep following life saving surgeries as our home could not be safely lived in. Our medically vulnerable child has been harmed both physically and mentally. We had no choice but to contact the authorities for help. We also witnessed disturbing child safeguarding issues that Vico Homes staff minimised, refusing to attend or signpost to relevant agencies. Vico Homes put recording equipment in our home but they told the tenants when it was installed and removed. We gathered our own evidence, asked Vico to send us a link/portal to provide this evidence and it took them 18 months to do so, they then disregarded the evidence, calling it "historic" as it was more than a few months old. This is how they protect and empower abusers. We made many frequent, desperate requests for help - all were refused. Despite clear breaches of the tenancy, Vico Homes claim that this is nothing to do with them and they tell us to contact West Yorkshire Police. The police refused to attend multiple serious incidents, and told us it was not their responsibility, telling us to contact Vico Homes. After contacting them back, Vico Homes tell us to contact Wakefield Council, and the council tell us to contact the police, who tell us to contact Vico Homes, who tell us to contact the police, who tell us to contact Vico Homes, and on and on - for going on 3 years. One thing we found interesting is that West Yorkshire Police has a police officer on secondment with Vico Homes. This police officer is embedded with the organisation and is even involved with the lettings panel, deciding who is awarded a home. The fact that West Yorkshire Police can place individuals in a Vico Homes property in any community should worry us all. We have seen for ourselves how people have 'jumped the queue' for housing, literally turning up here from elsewhere in the country, being put straight to the top of the queue, while local people in desperate need of larger homes languish on the list for years. We have seen for ourselves how some people in our community appear to be above the law - Untouchables, a protected species, who can harm whoever they like and the police take no action. We should all question why. Vico Homes claim to be "building better communities", on their website they say, "A home is more than four walls and a roof. It should be a safe place. A place to start things. A place of opportunities. A place to grow. A place you feel you belong. These are the places we provide for today and for the future." It's all lies! Their tenants told us we don't belong here and subjected us to racial abuse. I'm having to sell my home because Vico Homes will do nothing about antisocial behaviour. What about my future? Their solution was to tell us to leave and they offered to buy our home back from us for thousands less than it is worth. Vico homes has over 32,000 homes across the north of England and any one of those tenants could have been placed in those homes with the involvement of local police. Vico also states that they are regulated by the Social Housing Regulator, yet we contacted them and told them about our situation and they would not help us either. "Vico Homes is built on the foundations of WDH." A foundation of apathy, negligence, Gaslighting, lies, failure, fence sitters who turn a blind eye to abuse and child safeguarding. Vico Homes are an organisation that steals hope and destroys lives.

Lovely workman came to do my 5 year electrical check. Friendly and informative throughout the visit.

Brian and Miller are a credit to vico homes. They came to check my hot water, they were very polite and friendly and explained everything that they were doing.