Victorian Sliders® Avis 

We fitted Victorian Sliders sash windows a few year ago now for a customer, recently a couple of the sash mechanisms failed. Victorian sliders on both occasions supplied the new parts with delivery all for free. Its was a prompt reply to our initial requests and parts were out to us within a day. Great customer service.

beth sorted the parts i needed
thank you

needed some prices and very quick and helpful on the phone when I've needed to talk to them about orders etc

Our new sash windows have been a disastrous experience from start to finish; project started on 6 June 2023, VS engineer promised by Customer Care to be here first thing today to replace sashes (again) and at 15H00 still no sight nor sound of the man. Poor quality overall; inconsistent tolerances throughout all 10 windows; absolutely dire post sales support and zero accountability in terms of their commitments 'offered'. I honestly wish I had never begun the exchange of all the windows in our home.

Great customer service, speedy response, helpful and always a pleasure

Katie is amazing, she provides the quote very quickly and efficiently for our company Generation Windows, then follows up to see the outcome. A great asset to Victorian Sliders! 😀

Great people from order to delivery, reliable product quality for many years. 😊

Due to have new slide/tilt sash fitted.
Purchased for new build to meet new regs.
Just found out windows aren’t Pas24 approved and may not meet BC requirements??
How can this be possible???

I have been using Victorian sliders for years and as of yet l have not had one problem.
Everyone I have spoken to has been very friendly and helpful.
I use no one else

Great company and always polite and helpful. Dealt with them for many years and the customer care team are always quick to help if I ever get a problem .

Thank you for a great service.
Clint

I purchased a number of voctorian slider sash windows. The spring in one has broken and the company who fitted them has gone out of business.
Total nightmare trying to get any help and just utterly dis-interested. They gave me a number of suggested names for a repairer but when you contact them no one is interested in touching them!
It looks like I will now have to go to another firm to fit a completely new window...what a disgrace

Once again I have been in touch with this company about their shocking windows, after receiving this message --Reply from Victorian Sliders

11 Aug 2023
Thank you for your feedback, the perception of Victorian Sliders is incredibly important to us and I would like to try help resolve this. Please feel free to contact me on 01269498520 and I will be happy to help as best I can.--
I might just as well not rung them. after 6 attempts I got through and they told me the double glazed unit that had broken down is not covered by them to the householder. The total cost was over £7000 last year for the units and they treat me like this. Beware of this dreadful company. You WILL regret it eventually. The message on this site from them to me - and others is just to make them look good --- I'm disgusted. -----Today 07/09/2023 Please ignore this new message from this company, I have been to the "recommended" companies and they will have nothing to do with this repair job even if I have to pay -WHY, I cannot divulge their opinion Victorian sliders for legal reasons. Again ask the company you intend to deal with and insist they do not order anything from Victorian sliders - added to this I have been asked to send details of the job number it is -- 125981 - delivery note Direct view Ltd 8/13

Great service from the sales support team in the office and Leon out on site. Faults came to light on a couple of windows more than 5 years after installation.
All faults were remedied with minimal inconvenience.
Thanks for the professional and courteous service.

I have been speaking with Emily in the Marketing Department and she has been really helpful with providing marketing materials to us so we can showcase the ECOSlide window to our customers. Polite, helpful and quick to respond :)

I regularly order from Victorian Sliders for my company, They are always very helpful and efficient, the quality of the product is very good and our end customers are always very happy too.
Their customer service is very good and communication around ordering and delivery is also excellent.
I would highly recommend using Victorian Sliders.

Victorian sliders are very professional and really nice people. I highly recommend this company. Good quality and excellent service.

Very prompt and helpful with the query we had! Maddy was friendly, informative, and eager to make sure we got the resolution to our query.

Very helpful, very quick responses and Holly is an absolute treasure to deal with - nothing is too much trouble. All round fantastic service

Whenever we need sash windows we always use Victorian sliders , their product is great and the service is good. We usually deal with one person for our area which is Gracie . She is friendly, knowledgeable and always happy to help. Never a dull phone call!

Charlotte is very helpful and friendly, nothing is too much trouble for her.