My matchmaker was very attentive to every question I had. It was worth the investment especially because I get paid more per hour than I was paying them. During the first month of service I was abl... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I’ve had an overall positive experience with this matchmaking service. While there have been a few mistakes along the way, the support I’ve received has made a real difference. My matchmaker, Johanna... Voir plus
L'entreprise a répondu
Everything about VIDA was professional but also personal. From the beginning profile to the photo shoot to the dating. They looked out for me and special thanks to Johanna Wise my go to person. I'm d... Voir plus
L'entreprise a répondu
Used a different matchmaking service last year, total waste. Random intros, felt like they pulled names from a hat. Signed up here not expecting much to be hoenst. My matchmaker Melina pushed back on... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Finding your person shouldn't feel like a second job. VIDA Select is modern matchmaking for professionals who refuse to settle. We handle the searching, screening, and scheduling—you see detailed profiles and photos before meeting anyone. No blind dates. No surprises. With 16 years of experience, 11,000+ relationships, and an 82% success rate, we help you find someone worth sharing your life with. You approve every match. We handle everything else.
Coordonnées de contact
4,4
Excellent
446 avis
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great Customer Service
I did not have the greatest experience with this company initially. It initially felt like a waste of money. There was a lot of misinformation in my situation. When I spoke with sales, I was told my service would start after my online profiles were created and that was not accurate. It took almost 3 weeks to setup my profile which means I got 1 week of actual services. I also was not initially told I would need to pay for premium subscriptions to multiple dating apps so that was even more money I had to pay for them to "go live". The writing to my matches felt generic. My matchmaker Celia was kind a patient but she was only one part of the process.
In response to Celia's comments:
I was never told that my time started at my initial contact with the matchmaker. Also, 2 of the 3 platforms chosen were free but I was told the ONLY way the team could work on them was if I paid to upgrade.
The good news is, Rosalia reached out to me regarding the misinformation I received and immediately offered a solution. She is also doing further investigation to determine where the communication issues occurred. It didn't work out for me because of the misinformation but hopefully it will for you! Just know up front that your "clock" starts with your profile creation and it is HIGHLY recommended that you obtain premium memberships on dating sites that are offered for free. Also note, some dating sites require a subscription before you can even start using them. Do your research and you will likely have a better experience!
28 juin 2023
Avis spontané
Réponse de VIDA Select
Your matchmaker Celia here! I'm sorry to hear about your concerns with the service. Customer satisfaction is of utmost importance to us and we value your feedback as it helps us continually improve.
As discussed during the onboarding process, optimizing your online presence typically takes around 7 to 10 days. Your setup, which was slightly outside this timeline, involved some additional deliberation on the selection of platforms. However, you received two full weeks of live matching and messaging service (between 06/18 and 07/02), not just one.
We are very transparent about this first month being crucial to setting you up for success, and that’s why we generally recommend a minimum of two months of active service. As Calvin told you, just as he does every client, service begins with your kick-off call with your matchmaker. The first month is heavily devoted to crafting your profiles and optimizing your photo lineup in order to be able to attract the kind of matches you’re looking for. Then, during the second month, we are able to focus solely on making those connections. I understand that in your case you signed up only intending to use the service for one month, and I was happy to be able to deliver you a date opportunity within that time frame.
I’m disappointed to see you still felt there was an issue with “misinformation,” as we had several calls where I explained how the premium subscriptions on the dating apps work. While I understand you felt it was not explained adequately during your initial call, it is an aspect of the service that is very clearly spelled out in our simple 2-page service agreement every client signs prior to starting.
Clients are responsible for any platform fees, and while we can recommend non-paid platforms, we often suggest paid platforms as they offer an additional level of screening. This typically leads to higher-quality matches as people who are willing to pay for a platform tend to be more serious about their search. In your case, we used a combination of both, only utilizing one platform that requires a paid subscription.
I wish you had been more direct about not liking the tone and style of the writing! As you know, for the profiles we have an editing process that allows you to provide feedback, suggestions, comments, etc. to ensure they are a genuine representation. And while you did make a few edits, overall you seemed satisfied with the final product. You even commented “I like it!” on one of the suggested intro options, and wrote, “This is perfect!” when you approved the final drafts. And if you were concerned that the messages sent on your behalf sounded “robotic and nothing like you”, your writer would have been happy to tweak the approach to be a more authentic representation of your style. I double checked our correspondence and I don’t see any feedback from you regarding this at the time. Of course, I can’t fix a problem I don’t know about!
VIDA Select has helped thousands and thousands of singles find their ideal partners since 2009, but as with any matchmaking service, it’s not the perfect fit for every client. While negative reviews are thankfully few and far between, as 99% of our clients get dates and 78% of our clients meet someone special after just 3 months of service, there are actually a few negative reviews right here on Trustpilot. The vast majority of our clients leave happy, and I’m so sorry that you weren’t one of them.
Best,
Celia
Excellent Customer Experience and Results
I was hesitant to try VIDA because I had a bad experience with a similar service, but VIDA went above and beyond what I expected. Their staff is respectful and hyper responsive, they listened to my feedback and adjusted their service accordingly, and they were kind and friendly. My direct Matchmaker (Nordika) was basically my best friend.
Something to be aware of is that it does take about a month to build momentum with this service before results start happening. At first, I was underwhelmed by how many dates I was going on, but I two months in I ended up having to tell my Matchmaker to stop actively looking for new dates because I was going on more than I felt comfortable with.
30 juin 2023
Avis spontané
Réponse de VIDA Select
We are thrilled to hear that you are happy with our service Joël! Thank you for being such an Amazing client to work with and for leaving this review 🙂 Really appreciate it. - Nordika
Matchmaking dreams
I had a great experience with Nabeelah Adams, my matchmaker! She was very communicative and I enjoyed her understanding who I was and what I am looking for! VIDA Select is a comprehensive service that really makes a business of going out of business with quality matches that I might now have given a second chance. Thank you!
8 mai 2023
Avis spontané
Réponse de VIDA Select
Thank you for the kind words, Stephie. You are just such a good human and have the best, most positive vibes! I wish you all the best, you deserve a GREAT love story ❤️ Nabeelah
Highly recommend.
Donna was a pleasure to work with. She really listened to what I was looking for and was supportive when I wanted to waiver from what I was really looking for. Her team was responsive and reached out when they weren’t sure what made sense to do. I had been overwhelmed with online dating but now I feel more comfortable in preceding with the process on my own. They improved my profile and my confidence. i have a very demanding job and the team doing the heavy lifting was well worth it for me.
22 juin 2023
Avis spontané
Réponse de VIDA Select
Miriam, thank you for your kind words! It has been an absolute pleasure working with you throughout your VIDA journey. I wish you all the best on your future dating endeavors ❤️ Donna
Highly Recommended
Franchesca and the team at Vida made the whole process virtually seamless. They definitely took a real interest in me and my goals and I did not feel that this was a sham effort in any way. Neda was also very helpful for me with a style consult. I found the experience to be well worth it in saved brain damage and in helping manage the apps and in finding potential compatible matches. Highly recommend.
8 février 2023
Avis spontané
Réponse de VIDA Select
Hi Nick,
Thank you so much for the high praise. You were a pleasure to work with. If you need anything else in the future, do not hesitate to reach out. All the best!
Kind regards,
Francesca
Very helpful and friendly
Jessica Bailey was very helpful and friendly. Always in a good mood and has a charming personality. Plus the accent is very cool.
18 juin 2023
Avis spontané
Réponse de VIDA Select
Hey Farzy! Thank you so much for the kind words, I enjoyed working with you and wish you all the best for the future ❤️ Jessica
Micheal and Nordika made my journey to…
Micheal and Nordika made my journey to finding love amazing! I feel like we are best friends now. It was so fun to giggle about boys like school girls! Thanks for everything!
15 juin 2023
Avis spontané
Réponse de VIDA Select
Thank you for your kind words. We absolutely loved walking this journey with you. Wishing you all the best for the future. Please stay in touch 🙂 Nordika
Celia Anthony was fantastic
Celia Anthony was fantastic, providing valuable suggestions and insightful perspectives. She devoted ample time to offering personalized attention and feedback. Her guidance significantly impacted my dating journey, leading me down an unexpected and delightful path. I highly recommend her services.
12 juin 2023
Avis spontané
Réponse de VIDA Select
It was an absolute pleasure having you as a client, thank you for being open minded and for giving this process a chance. I wish you all the best in finding love, and I do hope you will share this with me. - Celia
Vida Changed Dating For Me!
Vida completely changed my experience of online dating! Annnnnd… I’ve been now dating a man for a little while who embodies all of the qualities I was seeking! While it is still the beginning with him, I am impressed with how quickly I met a cute man of character! Especially thanks to Nordika - for finding him and setting up our connection!
Before Vida, the swiping and messaging on my own was overwhelming. I cried a lot and spent hours doing “clerical work” on dating sites just to set up two or three dates. Vida not only did all of the hardest part of dating for me - they did it in a very professional and personal way - Nordika really was rooting for me to find my man. She knew how heartbroken and exhausted I was from dating and my dream of a life partner was her goal too! She seemed to work every single day of the week - to encourage me, find the best matches, and she even screened men that didn’t seem kind or respectful. She took time to understand what I was looking for, listened to me cry (in the beginning when I was nervous about trying Vida), and she put in so much effort to find me a match that fit what I was looking. My biggest concern was how Vida and Nordika would handle messaging men - but the messages that Vida sent on my behalf were respectful, friendly, and portrayed me in a genuine way! I am so impressed with both the professional quality of Vida, combined with the loving and personal touch. I tell all of my single friends that they need their own Nordika!
12 juin 2023
Avis spontané
Réponse de VIDA Select
Hi Katie! Thank you so much for writing this lovely review. We really appreciate it. Thank you for putting your trust in VIDA and allowing us to take care of this process for you. It is an absolute pleasure working with you. You are one special lady and I wish only the best for you 🙂 Nordika
I primarily worked with Lorraine
I primarily worked with Lorraine. She was very personable and attentive. I felt we had a good first interview and she was able to draw out specifications I wasn't even particularly aware I had! I also met with stylist Neda prior to my photo shoot. She helped me make solid choices and built up my confidence by encouraging my overall style direction.
Overall I felt the entire team was responsive and proactive. I really appreciate Lorraine's patience and perseverance as I juggled work and reentering the dating scene. I am very satisfied with the service and definitely will recommend it to others going forward.
7 juin 2023
Avis spontané
Réponse de VIDA Select
Thank you very much for taking your time to share these kind words for me and my colleagues! It really does mean a lot to us! I just want you to know that it was such a pleasure working with you! I really appreciate your trust and confidence in me, our team and the VIDA process as a whole. I sincerely wish you all the best! Take care, Michelle! 😊 - Lorraine
I worked with Charlotte
I worked with Charlotte. She was amazing and extremely helpful and communication was very fluid. I was very happy with my experience. It was a great value.
2 juin 2023
Avis spontané
Réponse de VIDA Select
Hi Jackie, thank you for the kind words. I really enjoyed working with you and I'm so happy that you had a great experience with VIDA! Wishing you the best of success. Charlotte
Overwhelming positive experience
The assigned team was incredible to work with. They made me feel comfortable and guided me all the way. The responsiveness was excellent as well.
1 juin 2023
Avis spontané
Réponse de VIDA Select
We appreciate your review, and happy to know you felt comfortable and heard throughout the process! 🙂
TG Review Vida Select - Lorraine C
The initial meeting with Lorraine was nothing like I expected. I'm not great @ discussing these things but Lorraine made me feel completely @ ease and comfortable talking about my past and what I wanted in a relationship. She definitely listened. The potential women to meet proved she knew who I wanted to meet. She guided me thru all of my idiotic questions and this became a great experience for me. I do believe I have met that special person after one month. Thank you again. Great Great service!!!
17 avril 2023
Avis spontané
Réponse de VIDA Select
Hi TG, Thank you so much for this glowing review! It really means a lot to me! Getting to know you during our call was one of the highlights of our journey. I just wanted to let you know that it was indeed a great pleasure working with you, and I genuinely wish you the best! You are always welcome to send me a message.🙂 Lorraine
John Huber- lots of hype poor results
There was a lot of hype when I joined Vida and unfortunately I bought in. The dates I was set up on were the two worst of my life. In reality, I do not know what they were thinking. I look like a male model and the the first date was very average looking person and I was totally not into her. The second date looked pretty bad in person unlike her photos. Basically, I was paying a lot of money for one date per month with a poor matches. Really handsome guys often need somone as attractive as them. That is basic dating knowledge. I often been told how handsome I am growing up. The first match lived with her mom in a poor area. I live in a nice area alone. The second match lived out in the middle of nowhere with roommates. I live alone in a nice area. When telling my dates my situation, I sensed immediate insecurity from them. I am very handsome and they were both average to way below average looking I was way out of their league. Again, I do not know what my matchmaker was thinking. They even asked me what look I was into. I do not know why they asked me this when u did not see onedate of a look I was into. In person, attractive people often give me much more to work with in conversations than non attractive people. This is obviously the case for me in dating as I am almost 30. I do not know what they were thinking setting me up on with these below average women on the two dates I was on. A lot of the matches I got were ghosting me. I could see the writing on the wall and it was obvious to me this was going nowhere fast. Why would I pay a lot of money per month for one date a month with matches that make me do all the talking and give me nothing to work with in person? I was very disappointed. The type of women they were setting me up with on dates are never the type that give me interest in public places. After pausing my account, I felt very burnt out and my patience had worn thin. Maybe a different matchmaker would have been better. Who knows but I completely lost trust with the company after the last date. I do not know why they would set me up with someone of that quality. She was rude in person. Overall, it was just not working out for me
3 avril 2023
Avis spontané
Réponse de VIDA Select
Hi John,
Rosalia here with Client Success. Before addressing your review, I wanted to mention that when you canceled your account, you left us with a positive note: "I have no hard feelings and I think VIDA is a good company, but I have to do what is best for myself right now. Thank you for working with me. If I decide to try this again within the 3-year period as stated on the contract, I will gladly reach out once again." So you can imagine our surprise when your review came in given your previous statement to your Matchmaker!
It's evident from your review that your dating experiences were not up to your expectations, and I am genuinely sorry for that. Our goal is always setting up our clients with the best possible matches that align with their preferences and lifestyles. Please know that your disappointment is not indicative of the standard we strive for.
I understand your point about physical attractiveness being a crucial factor in your dating preferences. Indeed, physical attraction is a significant part of chemistry, and we attempt to match our clients based on their preferences in this area. This is why we asked what look you’re into! The perception of physical attraction is very subjective, whether we’re evaluating our own appearance or someone else's.
When selecting matches, we also consider other crucial factors, such as compatibility in terms of values, lifestyle, and relationship goals. Regarding the discrepancy in living situations, we understand this is a crucial detail for you.
It's a normal part of our process for us to refine our search strategies based on ongoing client feedback. I really wish you had shared this information with your Matchmaker during your service time, for example after the first date, because then we could have adapted our approach to align better with your preferences moving forward.
We did take steps to increase both the quality and quantity of matches on your account. For example, we added an additional platform option to widen our search. But more specifically we requested additional photos from you in social settings to add variety to your lineup and highlight potential attractive qualities. Unfortunately, you denied that request. I understand that your social situation is unique, and we appreciate your honesty about it and respect your circumstances.
I've reviewed our correspondence and noted that you had expressed some satisfaction with the activity on Hinge. Specifically, you wrote, "I am pleasantly surprised with hinge. I have seen increased activity..." And you even went on to say "I am thrilled." So I'm sorry to hear that this initial optimism didn't lead to more successful matches for you. We take note of your observation about the ghosting behavior, which unfortunately, is not within our control.
With respect to your comment about feeling burnt out, we understand the emotional toll that dating can sometimes take. We have a committed team that is always ready to support our clients through such times, including a life coach. If we had known you were feeling this way during the time of your service, there are steps we absolutely would have taken to help you through it.
John, while I understand your disappointment, I strongly feel that absent any additional photo options and that crucial ongoing feedback from you during your service time, VIDA did put our best effort and the maximum use of our expertise and resources into getting results for you. Our relentless pursuit of client success means we are always trying to improve what we do for you and all of our clients, so we appreciate you taking the time to provide these comments and share your experience on Trustpilot. We value your feedback and take your concerns to heart, and we wish you the very best on your dating journey moving forward.
Best, Rosalia
Jessica Bailey - Kudos to You!
I'm giving a 4-star rating only because of the rocky start I've had with VIDA as a company. It has turned around now, but initially I had 3 different managers in a few weeks, getting my profiles online too much longer than it should have, and the photographer shoot setup was not handled well -- all of which caused much more delay than I expected or thought I was paying for. That said, now to the good part... my manager now, Jessica Bailey, gets 5 stars all the way. She has turned around my initial bad experience. She's very good at what VIDA offers, and she is a personal and professional delight. Hard working, caring and dedicated to me as a client and to her work. I feel like she is as much invested in this endeavor as I am! She is astute at all facets of "project management" -- scope, schedule, budget. And yet she still manages to make me feel like I'm not just a client. Her delight when things go well with a match is genuine and much appreciated. I'm just at the start of my dating journey (after 50 years!!) but I couldn't ask for a better partner in my personal manager and the resources VIDA offers for its clients. It took a bit, but I'm very satisfied with VIDA now.
20 mai 2023
Avis spontané
Réponse de VIDA Select
Hi Sandy, thank you so much for this beautiful review. It has been an honor and pleasure to work with you. You have made my job a pleasure and I cannot wait to hear your future stories and to help you find the one 🙂 Thank you for everything. - Jessica
The Vida process and Simmy used their expertise…
The Vida process and Simmy used their expertise on what “works” to remove “trial and error” on my side for online dating. In particular I worked with Simmy Sanchez at Vida, who gave great advice, insights, and feedback to me about the whole process and how women perceive online dating, which helped me relax and enjoy it as I began dating again for the first time in 30 years. I highly recommend Simmy and her guidance with the Vida process through all of this.
19 mai 2023
Avis spontané
Réponse de VIDA Select
Thank you for your kind words, Bill! It's been wonderful watching you come into your own and enjoy so many amazing dates and I have thoroughly enjoyed our conversations about the psychology of dating! Wishing you many more beautiful connections in your future! - Simmy
Dating Made Easy
Jen was very understanding of my needs, always sent quality matches to review and worked seamlessly to coordinate dates. She really took the work out of it, and I am happy to say that I am in a serious relationship with the best one she set me up with. Thanks Vida!
18 mai 2023
Avis spontané
Réponse de VIDA Select
Thank you so much, Alex, for taking the time to leave this amazing review! I am so pleased things are going so well for you and I am looking forward to more updates! Wishing you all the best. - Jen
Busi was so responsive and helpful
Busi was so responsive and helpful. The whole team worked hard on my behalf.
15 mai 2023
Avis spontané
Réponse de VIDA Select
Hey Susan, it was such a pleasure working with you on this journey, we had a great time helping you find a potential partner! - Busi
Nordika from Vida Select
Nordika from Vida Select has been absolutely wonderful to work with. The entire process has been smooth from start to finish (and we aren't finished yet!). Everything has been as good or better than advertised. In particular, Nordika has been super communicative and takes time to understand what I'm looking for. I would highly recommend the service to anyone who needs help finding their match.
14 mai 2023
Avis spontané
Réponse de VIDA Select
Hi Dane. Thank you so much for leaving us a review. We really appreciate it! You are as wonderful to work with 🙂 Looking forward to what we can achieve together over the next month. - Nordika
Very Misserable Service
Very Misserable Service. I tried it two full months with a 100 / hours package. I spend 5.000 $ for the Matchmaking service and 1.000 $ for many App Services, brought a few phone numbers but no date. The Service was very slow and unprofesionell. I ask often to make the profile better and inform the service before the start, that the photos doesn´t get a high value on photo feeler. They tell me, it isn´t a problem, they bring me many fake accounts and suggest me to go to seeking. I won´t belive the bad reviews but I must say, the reviews are true. Don´t use the service, you waste your money.
27 mars 2023
Avis spontané
Réponse de VIDA Select
Hi Matthias -
Rosalia from Client Success here. I was looking forward to discussing your experience with you after I saw this review go up, and disappointed when you didn't show up for the call we set. As I noted in my email to you at the time, had I known you weren’t happy during your service time, I would have been able to help course-correct.
That said, we sent you 11 phone numbers over the two months that you were with us. The majority of them were obtained during Month 2, meaning that the various strategy changes we were implementing already to increase activity were effective. At the onset of our engagement, we allow our clients to choose between us arranging the dates (whenever possible) and getting the match’s phone number. You decided you preferred to receive phone numbers over having dates set up for you, at least in part due to your unpredictable travel schedule. And of course, once we send those over, what happens from there is out of our hands!
On average, our clients convert 72% of the phone numbers we obtain for them into dates. So statistically speaking, we would expect you to have around 8 dates! I wish we had known you were having trouble in that area, as your Matchmaker would have offered time with our resident dating coach. Or we could have switched tactics, and started arranging the dates for you instead!
You mentioned that the service was slow, and when I took a look over your account, I did find one instance recorded where it took your writer over 24 hours to reply to a message from a match. This is outside of our normal operating procedure and not representative of our service standards, and we did take accountability for that at the time. However, we did end up successfully sending you that match’s phone number!
Additionally, after that incident we increased the frequency of messaging on your account overall to be more than sure you wouldn’t see that happen again.
With regard to your photos, we agree that they could have been stronger. Your Visual Branding Coordinator did recommend getting started with the photos we had originally to see how they would perform, and in an email on 3/1 you told your Matchmaker “I’m happy with the photo choosing. These would be the photos I would choose, too.”
However, after a time of not seeing the results we were looking for, your Matchmaker then requested additional photos from you on more than one occasion, and you never sent any new options to us. I think had you sent us additional images to consider, this likely would have significantly increased the results we were able to produce for you.
Your review mentions that some of the women we were communicating with were “fake accounts.” However, I was able to confirm with your Matchmaker that you were also selecting women for us to communicate with. Despite our bringing to your attention red flags about some of these profiles you selected, such as having only one photo included, your instruction to us was to continue to communicate with them anyway.
In general, I do think we could have been more proactive about impressing on you the importance of new picture options in order to strengthen your photo lineup, although as mentioned already, your Matchmaker did email you about needing more photos at least twice. I would still love the chance to connect with you over the phone, so please do reach out to me via email so we can talk about what VIDA might be able to do for you to provide you with more value than you’ve found so far. - Rosalia
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