Village Gym Avis 

I'm registered disabled and thought when I signed up at village gym bristol if be able to use the service. After coming a couple of times found it too much and tried to cancel my contract. No body to talk too just an email address. After sending my email stating I wanted to cancel I was told via email I was tied into a twelve month contract despite believing I singed into a 3 month release clause. Visited the gym and the sales advisor pretty much called me liar. Really shocking customer service

Total crap farnborough
Waste of time
Never get back to you
Gym staff can be very rude in the gym , not counter staff they are polite ,I’ve tried contacting them 3 or 4 times without response , they are trying to be like David Lyods hiking the price up but they don’t deliver,
Avoid the farnborough gym at all cost go somewhere else but there

When they want to sell memberships , they will adopt all the trios of the trade .. but once you are member , it’s a different experience .. Rude, untrained staff who has no clues and my wife were promised a £20 vouchers each almost six months back , and follow ups with them had resulted in unprofessional replies
Last was 2 months back and they said it will be mailed to you and it is due to a technical glitch .
Still nothing
Don’t trust them

This company are terrible, I cancelled both accounts on a direct debit due to village making mistakes with the names in the contract and cancelled the direct debit as this was no longer legally binding. HOWEVER, they have decided themselves that them making the mistakes doesn’t mean they’ve done anything wrong and are now trying to threatening and harassing us with debt collectors for money we apparently “owe” them when we haven’t stepped foot near the gym since and even though the contract isn’t legally binding … APPALLING

They selectively charge you for a forgotten membership card. It depends who is on the desk and which one of their mates has forgotten their's that will be let through without any charge... for us non-friends you get charged.
Also, whilst calling up to try and cancel a class, because of Flu/Covid they inform you that this will go against you and have a strike on your name for not turning up to a class.. they would rather you come to the class and spread your germs..
honestly, for the price you pay, it's a poor poor gym to belong too..

This company makes it incredibly difficult to cancel a membership. I’ve tried multiple times—both in person at the gym and over the phone—and no one takes any real action. The whole process is a complete mess and feels deliberately obstructive.

Also, you have no way to make complaint regarding to the services and the staff

So I have one month left of my membership, however I have just had to have surgery on my wrist so I can't attend for 6 - 8 weeks. Despite ringing and explaining I'm am financially unstable as I'm out of work due to surgery, and that I can't attend on doctors orders, I am being told that I still have to pay for my last months membership! Even if I bring in proof of surgery. Is this a joke? I can't afford it, or attend and this is literally taking what little funds I have left from my sick pay. I'm a singe Mum to 3 children so there is only my income!
They had the audacity to let me 'pay in instalments' over 1 month. That's right 1 month. 1 payday for me. So no payment plan at all!
I looked past the fact that the pool was cold and the Hot Tub, always having a weird layer of foam ontop. Such a shame because the instructors were lovely!
If someone can point me in the right direction to how I can dispute this I will be very greatful!

Poor customer service

The Village gym in Warrington is of a low standard on every single level. The facilities are substandard and the building is crumbling and dropping to bits. The studios and exercise areas aren’t fit for purpose, floors are hazardous and slippery in the main exercise studio. The spin room is overcrowded with broken bikes, the air conditioning doesn’t work so people sweat all over each other. The yoga room is noisy as there is noise bleed through from the other areas including the HIIT room. The HIIT room is an old squash court and it stinks, I’m not sure if there is any aircon at all, there are no windows and it’s underground - so no ventilation. The skill mills in this room regularly malfunction and so do the screens demonstrating exercises.
The weights and gym machines in the main gym are inadequate and the gym weights machines are old and often broken.
They have too many members for the amount of space and equipment in the gym.
Conditions overall are dangerous and two hospital admissions have followed recent incidents in supervised classes.
The management approach is to ignore these incidents for years and not resolve the causes of accidents.
Gym managers coerce/bully and otherwise bribe members to give 5 star online reviews and in cases take members phones off them and write their own reviews.
Senior managers are aware of all of these issues but ignore them. They know as a business it will change hands again soon. They are mainly trying to maximize the value for resale by adding rooms to the hotel and increasing gym membership without investing in the gym.

The village gym at walsall the sauna and steam room are always out of use this year, even though they have completed maintenance work. They are quick to put the membership price up but the standards have dropped this year. If they don’t improve the services I will be joining another gym.

This company makes it impossible to cancel membership and wont take reasonable action over the phone, either at the gym location or centrally. I've tried to raise complaints about being overcharged for child day passes with zero satisfactory action taken. I've subsequently tried multiple times to cancel my membership and found that I dont have and am unable to get credentials to log into any account to cancel. An absolute shambles.

Nice underground facilities,
Unfortunately I had to cancel my membership and
LOSE MONEY!
The village gym Cheadle feels like a money grab, once they've got your money do not expect customer service.
And maybe give this place a miss if you have a disability!
I thought I'd paused my membership because of a disability flare up, couldn't attend for over 3 months, then had to phone several times for help.
Nice people refunded 2 months, but NOT 3?
I guess that was because they just could...thanks for the understanding?

I have been a member of Village Gym (Dudley, Castlegate, West Midlands) for several years, and unfortunately, the standards have dropped significantly. When paying £50+ per month, members expect well-maintained facilities, timely repairs, and a level of customer service that reflects the premium pricing—yet this is far from reality.

Since the start of 2025, the pool, sauna, steam room, and whirlpool have been frequently closed, often without any notice or explanation. When they are open, they are not always cleaned to a high standard, which raises hygiene concerns. The showers regularly run out of soap, and the swimming clothes dryer are frequently out of order, making what should be a premium experience feel subpar.

The situation with the gym equipment is even more frustrating. On Monday—one of the busiest days of the week—four key machines were out of order, and this isn’t a one-off issue. Some of these machines have been broken for over a month, yet no action has been taken. Given that Village Gym already has a limited selection of weight machines, having multiple out of service creates long queues and a frustrating experience for members who are trying to get a proper workout. This level of neglect is completely unacceptable for a high-end gym.

Perhaps the biggest issue is the attitude of management. Despite repeated complaints to both hotel and gym management, no one seems interested in addressing these issues. The staff provide the same dismissive response: “We’ve reported it.” Reporting the problem is not enough—resolving it is what matters. Management shows zero urgency or accountability, and it is clear that customer satisfaction is not a priority. The lack of transparency and communication about when repairs will be made, or even acknowledging member concerns with genuine care, demonstrates extremely poor customer service.

Looking at previous reviews, it is clear this is an ongoing issue. Village Gym management appears to ignore complaints, failing to take even the most basic steps to improve facilities or member experience. With PureGym and The Gym Group just minutes away, offering better-maintained equipment at a lower price, it’s easy to see why many members are now looking elsewhere.

Until significant improvements are made—both in facility maintenance and customer service—I cannot recommend Village Gym to anyone seeking a reliable, high-quality fitness experience. Serious investment in repairs, staff training, and customer service is needed before this gym can justify its premium pricing.

I have been a member of Dudley Village Gym (Castlegate, Dudley, West Midlands) for several years, and unfortunately, the standards have dropped significantly. When paying £50+ per month, members expect well-maintained facilities, timely repairs, and a level of customer service that reflects the premium pricing—yet this is far from reality.

Since the start of 2025, the pool, sauna, steam room, and whirlpool have been frequently closed, often without any notice or explanation. When they are open, they are not always cleaned to a high standard, which raises hygiene concerns. The showers regularly run out of soap, and the swimming clothes dryers are frequently out of order, making what should be a premium experience feel subpar.

The situation with the gym equipment is even more frustrating. On Monday—one of the busiest days of the week—four key machines were out of order, and this isn’t a one-off issue. Some of these machines have been broken for over a month, yet no action has been taken. Given that Village Gym already has a limited selection of weight machines, having multiple out of service creates long queues and a frustrating experience for members who are trying to get a proper workout. This level of neglect is completely unacceptable for a high-end gym.

Perhaps the biggest issue is the attitude of management. Despite repeated complaints to both hotel and gym management, no one seems interested in addressing these issues. The staff provide the same dismissive response: “We’ve reported it.” Reporting the problem is not enough—resolving it is what matters. Management shows zero urgency or accountability, and it is clear that customer satisfaction is not a priority. The lack of transparency and communication about when repairs will be made, or even acknowledging member concerns with genuine care, demonstrates extremely poor customer service.

Looking at previous reviews, it is clear this is an ongoing issue. Village Gym management appears to ignore complaints, failing to take even the most basic steps to improve facilities or member experience. With PureGym and The Gym Group just minutes away, offering better-maintained equipment at a lower price, it’s easy to see why many members are now looking elsewhere.

Until significant improvements are made—both in facility maintenance and customer service—I cannot recommend Village Gym to anyone seeking a reliable, high-quality fitness experience. Serious investment in repairs, staff training, and customer service is needed before this gym can justify its premium pricing.

Sophie from Bristol village gym was very helpful with my application. I enjoy using the pool.

The swimming pool water is far too cold to able to exercise comfortably if you have arthritis, like I do. Several others also moaned. Entering the pool is like going into the sea in spring, after only 5 mins my joints became too sore and I had to get in the hot tub for 10mins to ease them. l’ve complained countless times, it improves for a few weeks then it’s back to being cold again.
The Aquafit tutor just made a joke of it all saying it was boiling.

I’m actually sad and angry at the fact that another five or six long-standing staff members Have left or are leaving the Village Ashton Moss due to the bullying and Horrible attitude from their leisure club manager her name is paz…….

Was a wonderful place and the staff were great and helpful especially Dan [ I do wish you and the rest of the staff a happy life and sorry to see you leave because of her….

It breaks my heart, knowing that some of the staff go home in tears.

I must say, bullying is unacceptable at any workplace at any age and from what I’ve heard that she is known for this and the company is still allowing this to happen!!!! At this rate, the gym is going to have no staff left, it’s like a déjà vu from all the other gyms she has worked at…… just keeps happening
Again Again and Again

Bournemouth is over crowded and dirty. Contract terms are unfair as documented in other reviews. Payment terms are dictatorial. If zero stars was an option I'd give it. Either pay to join a genuinely exclusive gym or go budget. The Village is the perfect example of a company run for the benefit of management and shareholder bonuses. Customers are considered a burden and treated like cattle. AVOID!

Bristol village gym, regret signing up to this gym. The staff are rude and ignorant. Very childish behaviour, over priced and the atmosphere is horrendous! Complaints to the manager get you nowhere, your just treated even worse! Other gym users have spoken to me about not being happy with the service at this gym aswell.

Customer service was brilliant from when I came in and when I left. Treated with respect by all staff members. Best staff members in my opinion were Jordan and ross