Village Gym Avis 

The village gym Caterham is dirty pool is not clean I have been unwell again this week after swimming the sauna wood is broken where you sit the tiles around pool are dirty plus ladies showers filthy very disappointed

£816 for a service I could not use.

That's what I payed for because silly me, I was unaware that I was contractually obliged to commit for an entire year before being allowed the privilege to cancel.

I work 60 hours a week and moved house in January and have been paying since then as I'm not allowed to cancel. I wouldn't be surprised if they attempt to postpone the cancellation date.

I would strongly advice anyone interested in a gym membership to first read the terms and to also just off of principle, never use the gym or stay in a village hotel.

Have a great day to all, except the whole village group...

I have been a village gym member for 6 years. & normally go 2 or 3 times a week.Unfortunately on 1st September at bury village hotel,when I was in the swimming pool,someone broke into my locker & stolen my bank & credit card & also my driving licence.
They left my wallet,so I did realise they had stolen my cards until a few days
later.They took £200 out of my account
by contact less payment.
It happened to someone else on the same day & they took thousands out of his account & Moble phone.
There is no point having lockers if they are not maned & scanning your card to get in if this happens.
Spoke to a member of staff & wasn't sympathetic .

Oh, where to even begin with this absolute gem of a fitness establishment?
I've been a loyal patron of the Village Hyde for a solid 20 years, and let me tell you, it's a gift that keeps on giving—mostly to their bank account.

​Every year, they treat us to a thrilling game of "Guess the Price Hike." It's a fantastic tradition where they surprise you with a new, higher membership fee, just to keep you on your toes! Honestly, it's like a fun little lottery, but you always lose. And as a long-time member on their top-tier, £62-a-month plan, I've had the pleasure of playing this game for two decades straight. I'm practically an expert!

​And now for the ultimate joy: family time! Thinking of taking your little darling for a swim? For a mere £9 a month, your child can join you... unless, of course, it’s a school holiday on a weekday. Then, they’ll happily relieve you of another £5 a month. Because nothing says "family fun" like paying extra for the privilege.

​Thinking your Black Card membership will save you? Think again! Sure, it says you get two free guest passes a month, but that's only if your "guest" is a fully grown adult. If your "lovely little child" looks a day under 16, their "helpful" staff will swoop in to ensure your monthly payments get an upgrade.
It’s like they have a sixth sense for spotting a tiny potential member who isn’t yet paying their due.

​Need to talk about your membership? Their "trusting" staff are a masterclass in negotiation! They'll convince you to give up your Black Card perks—like free towels and those two guest passes you never get to use—in exchange for a new plan that "bolts on" your kid for swimming. The price will be exactly the same, which is a total steal, unless you want to swim during school holidays... you know, for that extra £5 a month. And once you're on this new plan, good luck going back or canceling! They’re so dedicated to your fitness journey that they'll lock you into another 12-month contract. It's their way of making sure you stick with your resolutions. How thoughtful!

​And who needs memory when you have the Village Hyde? Forget your towel? No problem! For a paltry £2, they'll rent you one. Have a bad day and forget your locker band? For a non-refundable £5, you can feel the joy of a new one. It’s a brilliant way to lighten your wallet and your spirits!

​Finally, for all you keen swimmers, the Village Hyde has a single, glorious lane just for you! You can swim your heart out... unless there are swimming lessons, or water aerobics, or other members who have been told by a physio to slowly walk up and down the lane. But hey, it's the thought that counts!

​Another outstanding benefit is the referral scheme. Get your friends and family to join and you may be rewarded! Unless, of course, they have the same name as another member. Then it's a thrilling 50/50 chance of who gets the voucher. I've referred four people, and all four times the voucher magically went to a different person with the same name. But I'm not giving up! Next time, it could be me! Maybe.

Today I revisited Village Leisure at Cheadle after vowing 'never to return'. Reason .. a friend forwarded me a 'Day Pass' and advised that since my last visit ( after letting membership lapse for year[s] and writing a detailed report of Cheadle's failings)... I am pleased to see that some suggestions have been addressed. All staff were helpful and professional ( thanks Lisa) and all equipment/facilities in pool area and gents changing room functioning well and all areas clean. Given the above it makes one consider that if such can be maintained ... then one may ' take a leap of faith' and renew one's membership.
Keep up the good work and listen to your members ... after all .. it is the membership that keeps you employed and pays the bills.

Not happy at all once again village gym in maidstone can't be bothered to use there air conditioning in the gym. Been using this facility for well over a year, and still not sorted.
Ask receptionist still the normal ridiculous excuse we are looking at what for a year!!!! How come upstairs in hotel it.works and the gym receptionist. So we pay alot for the facilities as well as alot of other members so this should be sorted. STOP MAKING RIDICULOUS EXCUSES .

The gym has up to date equipment and the hyrox classes are great.

I stated to really love the gym and it's facilities but after the last 3 visits it's gotten worse.
Cleaning standards have lowered
New showers in female are awful
No support in the female changing rooms for less able people

The spa facilities have started to look very tired

Awful service! Would not recommend. Don't waste your money.

I’ve been a regular at Village Gym Farnborough, but the ongoing air conditioning issues have made classes increasingly uncomfortable—especially during peak times. Despite the class instructor confirming the problem and the entire class voicing concerns, I received a call from a manager who dismissed the issue entirely.

His closing remark? “Tick box, I’ve called you.”
That’s not customer service—that’s box-ticking.

It’s frustrating to see basic facility standards ignored, especially when members are paying premium rates. The lack of accountability and unwillingness to investigate or even acknowledge the problem is unacceptable.

I hope this review encourages management to take member feedback seriously and prioritize comfort and safety in their facilities.

I am a member of your village gym in Blackpool.The staff members are very helpful and friendly especially Leah and Anthony and Eleanor is always smiling and is are a credit to your company.The spa is the best in Blackpool!

Great facility’s, all the staff are very helpful especially Natalie and Kayla and reception !

Izzy was super helpful at the front desk and provided great advice during my stay , facilities in Bristol are elite

Very good staff and very clean pool thank you ver much catie

Very good I appreciate the staff and I would like to give you a 5 star review thank you very much

To catie

Village gym Hull
No matter what time of day you go to this gym you struggle to use any of the equipment due to the fact they have got far too many members.
I have never known a gym to be so busy all times of the day.
There is only 1 squat rack and only 1 flat bench for bench press........
I heard a rumour that they have got 3500 members
Absolutely crazy
Do not waste your money on a membership here.

Absolutely disgusting service at Walsall Village Gym money grabbing business stay away you can never get hold of anyone you send emails and nothing then keep charging you. If I could give minuses I would.

I am writing to express my extreme dissatisfaction with my experience at Village Gym Watford. As a paying member, I expected a clean and hygienic environment, especially given the high monthly fees. Unfortunately, the conditions at the gym have consistently fallen short of these expectations.

Cleanliness Issues:

The toilets are often blocked and in an unacceptable state.
The showers are filthy, with hair and residue from shampoo and conditioner accumulating.
The gym floor is frequently dirty, with crumbs, hair, and dust collecting everywhere.
I have encountered feces on the changing room floors on multiple occasions, which is alarming and poses serious health risks.
The sanitary bins in the female changing rooms are regularly overflowing, with used towels left on top, creating an unpleasant odor and unacceptable hygiene conditions.
In addition to the cleanliness concerns, my interactions with the management have been frustrating. I’ve raised these issues with Eloise, who has been rude, unwilling to listen, and dismissive of my feedback.

Just recently, I accidentally left my handbag in a locker. When I called to see if it had been handed in, Eloise promised to check and call me back—but she never did. Strangely, I later learned from another member that my handbag had indeed been handed in, yet the gym reception had no record of it. This lack of organization and communication is incredibly concerning.

Overall, the combination of poor hygiene and inadequate customer service makes it difficult for me to continue my membership at Village Gym Watford. I urge the management to address these issues promptly for the betterment of all members.

Bad experience… increased my direct debit without notification and when I reconfirmed that my job was still the same they still charged a higher membership rate despite agreeing to adjust it 4 weeks ago… I’ve cancelled my membership now

I wish I had seen these reviews before I signed up for flex membership.
What can I say…
Over priced at £71 per month. Thankfully my membership will end in 3 weeks time!!! Can’t book on to the classes, they are always full. Gym is over crowded & can’t get on the machines. The machines are old and many out of order. Pool is dirty, as are changing rooms.
Tonight was last straw as refused admittance to cycling class, because barely a few mins late. Verbally abused by the instructor - many are rude and very arrogant. Well so sorry I was late but some of us do actually have to work(!) Disinterested duty manager when I complained, who I doubt was any manager at all as didn’t have a clue and couldn’t point me to any kind of insurance policy either. So clearly has no idea and needs training.
Have took my complaint to head office, Reading reviews on here they sound like scammers so complaint will be ignored.Poor quality, too expensive, run by arrogant ignorant people. They have spoilt themselves by being too greedy for more members. Hope people wake up to this and vote with their feet!