Vinesse shipped us wine we did not order, charged our credit card without authorization, did not respond until after the return deadline, and told us to dispute the charge, which they then contested.... Voir plus
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Lisez les avis des autres
TERRIBLE COMPANY TRYING TO CON PEOPLE This company has no sense of ethical practices The only way they are making money is sneakily shipping a $30/wine bottle which i heard taste as bad as th... Voir plus
Originally we rated this experience one-star: "I’m very sorry but we only enjoyed one of your wines out of the six we got, and found the others wholly undrinkable, usually pouring them out. We’ll be... Voir plus
L'entreprise a répondu
Terrible user experience Unaware of shipping schedule No reminders or option to change/delay Spammed by emails Unable to login even after support Long wait times to call Not worth the price c... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Vinesse specializes in helping wine lovers discover interesting wines. By sharing limited-production gems that generally don’t appear on the shelves of local stores, Vinesse has grown to become one of the largest and most respected wine club companies in the U.S.
Coordonnées de contact
4550 E Thousand Oaks Blvd Suite 100, 91362, Westlake Village, Etats-Unis
- 800-823-5527
- service@vinesse.com
- vinesse.com
1,9
Bas
1 k avis
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Yet another wine club scam
Yet another wine club scam, cheap intro prices then they trick u into buying more and more and more just to unload junk wines. Should have known better than to try these guys again.
2 novembre 2020
Réponse de Vinesse
Thanks for becoming a member, and we're so sorry that the wines didn't meet your expectations, and we'll be in touch today to offer you a resolution and get this solved for you. Again, our sincerest apologies.
Cheers,
Vinesse Wines
Réponse de Vinesse
Thanks so much for being a member. We really appreciate your feedback, and we apologize that the Bordeaux wasn;t to your liking. We'll be reaching out to offer you a replacement, as each and every bottle comes with a guarantee of satisfaction. We appreciate you giving us the opportunity to make this right.
Cheers,
Vinesse Wines
The wines are coming so fast that we…
The wines are coming so fast that we have no room to store them. I ordered what I thought was 12 bottles of champagne for gifts. What arrived was a mixture of Rose and champagne. Very disappointed. I would like to cancel my subscription for your wines. Overwhelmed with all the emails, etc. Helen Baines
1 novembre 2020
Réponse de Vinesse
Thanks so much for being a member, and we do apologize for the confusion regarding the Sparkling sampler. This sampler did include a mix of sparkling white wines and roses; and again, our sincerest apologies for any confusion. Per your request, I have cancelled all additional wine club shipments.
Cheers,
Vinesse Wines
Réponse de Vinesse
Henry,
Thanks so much for being a member, and we're so glad that you enjoyed the Italian case that was sent your way. We appreciate you taking the time to let us know that all was enjoyed.
Cheers,
Vinesse Wines
Réponse de Vinesse
Thanks so much for being a member.
Cheers,
Vinesse Wines
She was very good
31 octobre 2020
Réponse de Vinesse
We're so glad that all worked out. Thanks so much for being a member with us.
Cheers,
Vinesse Wines
very courteous and professional.
31 octobre 2020
Réponse de Vinesse
Mary,
Thanks so much for being a member, and we're so glad that you got the service that we work so hard to provide. Cheers!
Vinesse Wines
Réponse de Vinesse
Bob,
Thanks so much for being a member, and we are so glad that Jessica was able to solve your concerns. We appreciate you taking the time to let us know, and again, thanks for being the most important part of Vinesse, one of our members.
Cheers,
Vinesse Wines
Choice of wines is amazing
Choice of wines is amazing. haven't had them all yet. but they are great.
30 octobre 2020
Réponse de Vinesse
Annette,
Thanks so much for being a member, and we're so glad that you're loving the wines. We appreciate you taking the time to let us know, and we'll keep delivering you the amazing wines at the prices you deserve.
Cheers,
Vinesse Wines
Réponse de Vinesse
Hi James,
Thanks for being a member, and we're sorry that the wines aren't working out for you. We'll be in touch to work on some replacements for you and to make this right.
Cheers,
Vinesse Wines
Very simple to do & very fast shipping
29 octobre 2020
Réponse de Vinesse
Monica,
We love to hear that it's been simple and that the shipping is quick. We work hard to make both happen, and we appreciate you being a member.
Cheers,
Vinesse Wines
Each bottle of wine was excellent
Each bottle of wine was excellent! We enjoyed and wish we could send six bottles to all of our loved ones.
28 octobre 2020
Réponse de Vinesse
Dr. HB,
Thanks so much for being a member and we're so glad that you're enjoying the wines and we'd love to help you with any gifting needs that you should have. Please reach out to us, and we'd be happy to help.
Cheers,
Vinesse Wines
Misunderstanding resolved
I ordered the introductory wine case for $142. THe wine was OK, You are asked questions when signing up, what type of wine do you like. Well, I received some wines I don't care for, such as Pino and Merlo. Not usually as bold as Malbec or Cabernet. I received 6 bottles couple weeks later, with no warning, no email, no invoice, and charged $158. I looked on their website, no phone number to call. I received an email with a phone, #, I called, rep said send it back and get store credit.
I was contacted by a Senior Representative who credited me for the last case, no need to return it. Thanks for the quick response.
27 octobre 2020
Réponse de Vinesse
Tom,
We appreciate you being a member, and we apologize for the confusion on your second shipment here. We're glad that we were able to make this right, and we appreciate you being a member.
Cheers,
Vinesse Wines
Customer service was amazing
Customer service was amazing. My CC wasn’t working so I live chatted with Geoffrey. When we were disconnected I called and actually got to speak to him and he help me with my card and order. Awesome job.
24 octobre 2020
Réponse de Vinesse
Daniel,
Thanks so much for being a member with us, and we're so glad that Geoffrey was able to help get everything sorted out. We agree that he's great, and we appreciate you taking the time to let us know that the experience was great.
Cheers,
Vinesse Wines
Vinesse's Review
M'Queen & I thoroughly enjoyed the choices made, the way the wine was delivered, & the prompt friendly service from all the staff at Vinesse. Those at Vinesse treat Us as Family not like customers.
18 octobre 2020
Réponse de Vinesse
We love this! It's so great to hear that the wines and service is top notch. Thank you so much for being a member, and thank you for taking the time to let us know about your experience.
Cheers,
Vinesse Wines
No notice of shipments and no input on…
No notice of shipments and no input on selection
18 octobre 2020
Réponse de Vinesse
Hi Ed,
Thanks for being a member, and we're so sorry about the confusion. We actually are reaching out to you to show you how you can manage your wine club dates and selections.
Cheers,
Vinesse Wines
Awesome selections
18 octobre 2020
Réponse de Vinesse
We're so glad that you're enjoying the wines! We are so glad to have you as a member.
Cheers,
Vinesse Wines
All wine clubs are not the same
All wine clubs are not the same! I loved the wines from Vinesse. I had tried others and they were just meh. They sent a few decent ones to whet your appetite and then not so great.
The chardonnay I had from Vinesse was the best I've ever had. I was sad when it was gone.
Really give them a go and see if you don't agree. Save the chardonnay for someone special!
17 octobre 2020
Réponse de Vinesse
Debby,
Thanks so much for being a member with us over at Vinesse Wines and we're so glad that you're loving the wines. We love Chardonnay, and we're so glad that it's working for you.
Cheers,
Vinesse Wines
$50+ for shipping on 6 bottles
$50+ for shipping on 6 bottles. Price is too high on individual bottles. The bottles they have sent us were not very good. They supposedly have a money-back guarantee, but I cannot get into my account on their website any more and they don't respond to e-mails.
*EDIT*Got an e-mail to reset my account, but it failed. Still trying to get into my account to resolve the issues we have.
17 octobre 2020
Réponse de Vinesse
Hi Greg,
Our apologies for the issues getting in touch with us to get those replacements handled. We're going to have someone reach out to you tomorrow to get this resolved and ensure that all is set on your account. We appreciate you giving us the opportunity to make this right.
Cheers,
Vinesse Wines
Great variety of wines with wine cards…
Great variety of wines with wine cards for perfect pairing and notes on each wine. Also loved the wine inspired recipes!
16 octobre 2020
Réponse de Vinesse
Yalile,
Thanks so much for your review, and for being a member here with us at Vinesse. We're so glad that you're enjoying the wines, the tasting notes and the recipes. We agree; we love those, too! Thanks for taking the time to let us know about your experience.
Cheers,
Vinesse Wines
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