I only gave it one star because I could not go on with the review unless I gave it at least one. Scammers and thieves, that's my personal opinion. Long delivery waits, sketchy info about merchandise,... Voir plus
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Lisez les avis des autres
I followed the instructions for personalisation. It was all individual words/names except for 3 2 worded phrases. 2 phrases were kept together and the other was split up into 2 separate words which ar... Voir plus
Do not order from Violet & Grace. They ship from a local Amazon dealer but you cannot return to Amazon, only to their Chinese Manufacturer. The quality and fit of the product is low rate. I watched... Voir plus
This is the second time we've ordered from Violet Grace, both word cloud gifts. Like the previous one, this one (a spitfire) came out beautifully just as anticipated. My only slight criticism is that... Voir plus
Demande des avis aux clients
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N'a pas répondu aux avis négatifs
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NO REFUND! NO RETURN ADDRESS!!
Trying to return a necklace, they will NOT send me a return address!! Keep offering me discount to keep it but I dont want it!!WOULD NOT ORDER AGAIN! WILL BE TURNING THEM IN TO BBB...

Réponse de Violet Grace
My name is Ann Ford
My name is Ann Ford, I received my necklace but the little bar that goes through the round part to hook the 🕑 ends together was missing. If I had an address I would back for a refund. Very disapointed. Please respond
Ann Ford

Réponse de Violet Grace
You actually do what you say you’ll do…
You actually do what you say you’ll do in an efficient and timely manner. Your products are first class and arrive on the day you say.
Happy to reuse this company so did.
This was the second time I have ordered a picture form yourself as I was so impressed with the first one. Both were for part of a retirement gift. Both colleagues were very happy with their heart word pictures which were in a very nice quality oak frame.
Really pleased with the new baby card
Really pleased with the new baby card. All words, date, time and weight included beautifully. I need not have worried about letters going onto the next line on order review. This is the fourth baby I have ordered for and they all look lovely.
Avoid Avoid Avoid!
So disappointed with this company. They eventually sent a final proof of the card I ordered for my son’s Graduation, but never sent it. I wanted to give him something personalised, now it’s so late in the day, I’ll have to get a shop bought one.
Also, oddly all emails are sent at 4am- I’m not convinced that this is a small company based in the New Forest as advertised! Especially as I offered to collect the card as I’m not too far away. Funnily enough, no response or reply to my emails since!

Réponse de Violet Grace
Thank you for the Thank you
I can’t Thank you enough for such wonderful products. I constantly use your company as much as I can because I’ve never been disappointed yet. It’s always a fast delivery and great quality items.
I did find this last item a little awkward in the fact that I had to write what I’d like inside the card even though I had selected a blank card. I was then disappointed when it wasn’t in there.
I will still use this company though.
Thanks again for your services
Purchased personalised cricket card so…poor quality card
Purchased personalised cricket card so disappointed. The design is great which is why I ordered it but the card is thin and flimsy. Embarrassed to send it!! Will have to purchase another card elsewhere.

Réponse de Violet Grace
Great customer service
I had a customised print, which was amazing.
Great communication and customer service.
Very prompt delivery.
Highly recommend.
A good present for my grandson
A good present for my grandson. Who is mad keen on cricket.
It took over a week to arrive after I got the message that it had been dispatched.
Amazing unique gift and brilliant…
Amazing unique gift and brilliant customer service
Can’t rate Violet Grace highly enough
What an amazing company and service. Would highly recommend Violet Grace to anyone wishing to buy a special gift for someone
Great service and loved the product
Great service and loved the product - thank you.
Again a lovely print to celebrate a…
Again a lovely print to celebrate a special occasion.
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