Vision Properties - Solihull Avis 2

I instructed Vision Properties to sell my property in Knowle in Feb 2025. From inception, the small but perfectly formed team seemed to know what they were doing. However, this was short lived when during the SSTC process it was discovered that Justin, without any prior consent included the expensive bathroom mirrors as part of the purchase price on Rightmove…. A misrepresentation in the making ! As an estate agent and particularly where you have not sought express consent, what would possess you to include a fitting into the description as part of the price!? Clearly no idea whatsoever how to run an estate agency. When queried by the buyers, I felt I had no alternative but to include the very expensive bathroom mirrors as part of the price or risk losing the sale. As a fair compromise, i asked Justin to reduce his fee by the cost of the mirrors which he flatly refused. From a customer satisfaction point of view, I thought this to be a fair compromise for his error. The whole experience has left a very bad taste in my mouth. Much to my dismay when threatened with legal action, I paid Vision Properties their full fee however I will now be taking this matter further via the Property Ombudsman and I have no intention of using this estate agent again! Utterly disgraceful and very disappointed!

We have just sold our home with Vision properties, the service we received has been first class throughout, from the initial precise valuation from Justin, superb sales particulars brochure, which was detailed and professionally presented, right up to completion.
Julie conducted the viewings in a professional and friendly manner and helped sell our property to our prospective buyers, when the sale was agreed James assisted from the Knowle office, all of our calls, emails were dealt with quickly and efficiently.
Between them they make a great team.
Selling your home can be stressful and challenging and having had numerous bad experiences in the past we realised the importance of choosing the right Estate Agent, we are delighted we chose Vision Properties who completed our house sale in a competent and efficient manner, we would highly recommend them.