VitalityauraAvis 

19
TrustScore 2.5 sur 5

2,7

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À propos de l'entreprise

Écrit par l'entreprise

At Vitalityaura, we are committed to providing thoughtfully designed products that support everyday well-being and comfort. We understand that every customer’s experience is unique, which is why we focus on creating products with carefully selected, non-harsh ingredients and user-friendly designs. Our goal is to offer solutions that are gentle, practical, and suitable for a wide range of individual needs. Customer satisfaction is extremely important to us. We are continuously improving both our products and our service based on real customer feedback. If something doesn’t meet expectations, our support team is always here to help find a fair and timely solution. We also aim to provide clear and transparent information so customers can make informed decisions before purchasing. Your trust matters to us, and we are dedicated to building a better experience every day. Thank you for being part of our journey.


Coordonnées de contact

2,7

Bas

TrustScore 2.5 sur 5

19 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 81 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

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2,7

Tous les avis

(19)

19 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

I purchased face oil that cost $55 and…

I purchased face oil that cost $55 and it took ages to come and when I reeived it I found it is body oil that costs $19.95 on Amazon for 2 bottles. Same thing. Contacted them and they have offered 20% credit which still leaves me paying over twice as much as something i could have received in a couple of days from Amazon. Not happy so be careful when you order from this company

1 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

DO NOT BUY FROM VITALITY AURA!

DO NOT BUY FROM VITALITY AURA!
I purchased four packs of Daily Eye Comfort Drops (costing $95AUD) from an ad online (it's not even on their website), and when they finally arrived we looked up all the ingredients... they are actually very dangerous to use in the eyes! I'm now battling to get a refund and the return address they have listed on their site is for a Barber Shop in London! They also stated I will lose 15% of my original purchase price on top of paying return shipping, which proves it is a scam and they are shonky.
UPDATE:
It's now been 2 weeks and Vitality Aura still refuse to give me a refund. I have offered to pay the shipping to return the unopened, unused items, and they are giving me the run around. After not responding for 8 days straight, they are still not addressing the issue, refuse to send me the proper address to return the items to, and refuse a full refund. THEY ARE SCAMMERS!!

16 juin 2026
Avis spontané
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Réponse de Vitalityaura

Dear Karinda,

We take product safety and customer experience very seriously, and we are concerned to read your review. At Vitality Aura, our Daily Eye Comfort Drops are formulated to meet Australian consumer safety standards and have undergone rigorous testing to confirm they contain no ingredients hazardous for ocular use — we categorically refute any suggestion to the contrary.

We also want to address your refund and return experience directly, including the concerns you raised about the return process. Please use Trustpilot's Request Information feature to share your order details so we can investigate thoroughly and work toward a fair resolution for you.

Sincerely,
The Vitality Aura Support Team

Noté 5 sur 5 étoiles

Started brushing with this teeth gel…

Started brushing with this teeth gel before bed and my gum sensitivity has noticeably gone down. Texture is smooth and thank goodness there's no harsh aftertaste.

31 mai 2026
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Réponse de Vitalityaura

We're so pleased to hear about the improvement in your gum sensitivity, Maddison! Developing a formula that's genuinely effective yet comfortable enough for daily use is at the heart of what we do. Thank you for trusting Vitality Aura — we look forward to hearing more from you.

Sincerely,
Vitality Aura Support Team

Noté 3 sur 5 étoiles

product is ok

1 avril 2026
Avis spontané
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Réponse de Vitalityaura

Dear Steve Baker,

Reading your review, we genuinely wish your experience had been different. We're sorry the product did not deliver the results you were hoping for. Individual results can vary, but that doesn't make your disappointment any less valid, and we take full responsibility for the experience you've had. We apologise for any confusion around billing — this is something we want to address directly with you. To help us locate your order and resolve this as quickly as possible, please use Trustpilot's Request Information feature to share your order details with us.

Best regards,
Vitalityaura Support Team

Noté 1 sur 5 étoiles

I am very disappointed as I ordered 2…

I am very disappointed as I ordered 2 pairs of the glasses, they are both absolutely useless. It is obviously a scam so don’t bother ordering. I can’t believe they can rip unsuspecting customers off like this, especially pensioners.I have been in contact with them twice and said the same as I’ve said here, they have responded, apologised, and given me a 25% refund without having to return the useless glasses.

25 avril 2026
Avis spontané
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Réponse de Vitalityaura

Dear HAZEL,

We're sorry to see this — it is not the standard we hold ourselves to. We're sorry the product did not deliver the results you were hoping for. Individual results can vary, but that doesn't make your disappointment any less valid, and we take full responsibility for the experience you've had. To help us locate your order and resolve this as quickly as possible, please use Trustpilot's Request Information feature to share your order details with us.

Best regards,
Vitalityaura Support Team

Noté 2 sur 5 étoiles

Tried product Elycura man enhancement…

Tried product Elycura man enhancement spray did no work for me at all just caused a burning sensation in the todger
very disappointed was hoping to be a long term customer

16 avril 2026
Avis spontané
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Réponse de Vitalityaura

Dear Consumer,

Your experience is not something we take lightly. We take any report of a skin reaction very seriously. Individual sensitivities to certain ingredients can vary, and we deeply regret that you had this experience. To help us locate your order and resolve this as quickly as possible, please use Trustpilot's Request Information feature to share your order details with us.

Best regards,
Vitalityaura Support Team

Noté 1 sur 5 étoiles

Shonky, Untrustworthy Business

Would prefer to give this shonky business ZERO stars because it's engaged in deceptive advertising and provides products that clearly don't do what they are advertised to do. Also, they claim to provide a 'money-back guarantee' if not happy - however they do NOT do so. Please save yourself time and money and shop elsewhere!

17 février 2026
Avis spontané
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Réponse de Vitalityaura

Dear Jeffrey Hodges,

We regret that your experience fell so far short of your expectations. We understand how frustrating it is when a refund request does not go as expected, and we're sorry that our returns process did not meet your expectations. To help us locate your order and resolve this as quickly as possible, please use Trustpilot's Request Information feature to share your order details with us.

Best regards,
Vitalityaura Support Team

Noté 1 sur 5 étoiles

I’m extremely dissatisfied with both…

I’m extremely dissatisfied with both the product and the warranty/after-sales process.

It’s unreasonable to expect a customer not to open and briefly test a product to confirm it works. I only used the glasses for about 30 seconds—just enough to put them on and realise they do not function as expected. After that, I immediately placed them back in the original packaging.

The product is in exactly the same condition as when I received it—no damage, no scratches, and all original packaging intact. This was not “use” in any meaningful sense, just a basic check to confirm functionality.

I also find it inappropriate that your team suggested I give the product to someone else. That is not a solution, especially when the item does not work.

At this point, I have lost confidence in both the product and your company’s support.

1 avril 2026
Avis spontané
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Réponse de Vitalityaura

Dear Arletteh Kalimnios,

We appreciate you taking the time to leave this feedback. We're sorry the product did not deliver the results you were hoping for. Individual results can vary, but that doesn't make your disappointment any less valid, and we take full responsibility for the experience you've had. To help us locate your order and resolve this as quickly as possible, please use Trustpilot's Request Information feature to share your order details with us.

Best regards,
Vitalityaura Support Team

Noté 1 sur 5 étoiles

These people are fraudsters

These people are fraudsters! My eyewear was represented to be "auto focus". What arrived is not auto focus and they are unusable. Everything is just a blur because they are fixed focus in a range that is unuseable. I have received five communications refusing a refund in which I have respectively been offered a refund of 20%, then 30%, then 40% and the latest is 50% on condition I pay return shipping. Since the product is defective I have been left with no option but to request a chargeback by my credit card.

But their disingenuous correspondence professing regret and offering to 'help' seems to be ai generated and intended to dissuade the customer from pursuing them.

Positive reviews of this so-called Smart Eyewear must all be fake since the product is complete rubbish!

12 mars 2026
Avis spontané
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Réponse de Vitalityaura

Hi Philip,

We’re really sorry to hear about your experience and understand how frustrating this situation must be.

This is certainly not the experience we want for our customers, and we take your concerns very seriously.

We would like to review your case again and work towards a proper resolution for you. We have reached out to you directly, and we kindly ask you to contact us with your order details so we can assist you further.

Our goal is to resolve this in a fair and timely manner, and we’re here to help.

Best regards,
Vitality Aura

Noté 1 sur 5 étoiles

The glasses don't work

The glasses don't work and now they won't respond to my many emails. Fraud!!!

20 mars 2026
Avis spontané
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Réponse de Vitalityaura

Hi Michelle,

We’re really sorry to hear about your experience and understand your frustration.

We take customer communication very seriously, and we haven’t been able to locate your previous emails. It’s possible there may have been an issue with the contact details, and we sincerely apologize if your message didn’t reach us.

We definitely want to help resolve this for you. Please contact us again at help@vitalityaura.com or reply here with your order details, and our team will prioritize your case and assist you as quickly as possible.

We’re here to help and will make sure this is properly taken care of.

Best regards,
Vitality Aura

Trustpilot examine cet avis conformément à notre procédure de signalement.

Noté 1 sur 5 étoiles

I ordered 6 lip plumbing oil

I ordered 6 lip plumbing oil. I had a reaction to the oil. I emailed asking how to return unopened product. Was told could not return but offered me 10% refund. After refusing that offer they uped it to 20% refund. I have refused that as well.
I don't see why I can't return the unopened product.
I would not buy from this company!! Beware of the false statements on their refund policy. I have now been asked to update review as they agreed to give 30% refund. I am still not happy and would not recommend buying from this company. 30% refund is not good enough as I have product I can't use. It took my lips a couple of weeks to recover.

3 mars 2026
Avis spontané
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Réponse de Vitalityaura

Hi Debbie Sommerville,

We’re glad we were able to reach a resolution with you. Thank you for giving us the opportunity to make this right.

If you feel your experience has improved, we would really appreciate it if you could consider updating your review.

Best regards,
Vitality Aura

Noté 5 sur 5 étoiles

Quick fix for fit

Sent a message about temple fit; support suggested simple adjustment, offered exchange label, response came the same afternoon.

11 janvier 2026
Avis spontané

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