Vitaltrack Avis 

Brilliant company to deal with,very polite and understanding,promp responses.

Returned the machine almost immediately after receiving it because I found a different model I preferred. Tracked the return and I sent it on 5/29/25 and it arrived back to them on 6/2/25 according to USPS. I have not received my refund and have called them multiple times but the line is constantly busy and I have not been able to get through to them. I am disappointed and frustrated with their lack of response.

Ordered and paid for my scales in February and no response or delivery from them still 4 months later. Is this a fraudulent company? Still waiting for their response. Am chasing but hard to get hold of them. Will update this review if/when I get a response. Otherwise will raise a legal complaint.

Delivery date stated missed. Money paid, order acknowledged then nothing. Refund requested as they have not fulfilled their obligations, and now I have to go local to get a bp monitor asap. Will update when I hear more. Seem to be a scam and based on lies - sadly

Weird company. Promises 48 hr delivery. Waited 72 hours nothing, I had to chase.
48 hours later they come back stating lost in transit. They need to check with their delifery unit / finance team to organise refund. Could be 10 days? Why didnt they just send replacement? You don't need to be Sherlock Holmes to figure that out.

UPDATE I have received a reply to my email saying that my order has been cancelled and my payment refunded. If and when this is confirmed I will amend the rating to reflect this.
I was duped into purchasing this blood pressure monitor by false advertising which implied it was NHS approved. Pressure selling is applied by stating that the product is in high demand and stocks are low so I didnt check until after the payment was made. I found that not only is the item not on the NHS approved list but also that the company appears to be fraudulent. I tried to cancel my purchase within 5 minutes of the sale but the customer service phone number does not work. I have emailed requesting cancellation and have also attempted to cancel the payment through my bank but with no luck so far.

I bought the BP monitor in August 2024. It has never worked right. After I called, they promised to send me a return label. Unless it went into SPAM, I never received it. It supposedly has a two year warranty. I figured that I would use it as a backup, but it is worthless. Just tried to call and sent them two emails, one through their website. I have gotten no response. If this isn’t a SCAM, I don’t know what is. DO NOT BUY FROM THEM!

My experience with Vital Track has been very positive I have given 5 stars for their customer service and would use them again. Thank you

This company appears to be a scam - no address for returns. They do not answer their phone or emails. I am looking at legal action now.

We received the goods quickly, however we have made an error regarding the item we need and want to return it, in line with its 90 day returns policy. I have emailed and phoned, but no response to either method of communication. There's no address for the return and no way to obtain a refund

I received a defective product on the 14th of April, 2025.
I have emailed them multiple times with screenshots and videos displaying the defective unit but still no response.

I understand some units can be defective but to have no customer service at all is unacceptable.

I have yet to receive a response.

I ordered a blood pressure monitor on April 20th, I have not received it by April 25 despite 2-3 shipping offered. Tracking links provided when the order was dispatched didn't work either. Informed, the customer service replied that my order "might have gotten lost in transit" and proceeded to a refund without even offering to send the item (bought at a promotional price) again. No reply when I commented on it. Very poor customer service, time wasted and disappointing experience. Will not be dealing with these people again. Judging by other reviews that I have now read , I should feel lucky to get a refund.

Item never arrived and no response to emails. Obvious scam site.

I returned this item via Royal Mail (Return to sender) the moment it arrived and notified Vitaltrack immediately. That was on the 5th April. Vitaltrack have ignored multiple emails since then and still do NOT answer their telephone!

Please do not be influenced by (very rare) positive reviews on Trustpilot. This company is clearly a scam and can not be trusted.

I don't know if the negative reviews on Trust pilot are designed to damage the Vitaltrack company, but my experience was excellent. I ordered on 14 April 2025 and received the blood pressure monitor on 23 April 2025 in NZ. I got a confirmation shortly after the purchase and an update with the shipping information and tracking a day later. The parcel came via DHL and I got regular tracking updates.The monitor inflates to about the same pressure as my Dr uses and the cuff is very comfortable. The unit is very easy to use and the readings are very similar to my Heart Specialists readings, indicating the unit is accurate.

January 3, 2025 I ordered blood pressure machine. I canceled the order immediately. Tried to call and they don't answer. Sent email and didn't reply until they said the item was sippped. On January 10 2025 I shipped it back following the instructions. Sent registered receipt and it was signed. When I didn't get my refund on February 6 I was advise by email they would check with their billing department. Then 3 minuets later another email advising the order refunded. I can't go back to bank to file recharge since I put a dispute on the charge suspecting a scam. I lost that dispute and the bank won't do a second dispute. Still can't talk to anyone on phone and no replies to my emails. Still no refund. I'm beginning to believe my gut in the first place was correct that this company is a boarderline scam. I have also read other reviews claiming problems. Don't believe their website reviews.

Recently purchased BP monitor online for personal use. I am a doctor so do understand these.Immediately after the transaction I read a number of poor reviews and was so concerned that I actually cancelled my credit card and obtained a new one. However my concerns were unfounded.Despite me being in New Zealand the item arrived from the UK in 14 days.Works perfectly and quality of an expected and acceptable standard.My only criticism would be that they claim to have a warehouse in NZ , which does not appear to be correct.

the cuff crushes my arm. The cuff increases the pressure too high and does it repeatedly. This is not acceptable. I am about ready to dump it in the trash.

This is a very low quality product and the app is just frustrating. The instructions are unclear and the responses are in Chinese so incomprehensible.
I couldn't even get signed in to use it and after several attempts, I just had to give up.
Don't waste your money!!

I have just ordered a BP monitor today only to then discover the disaster stories about Vitaltrack on here!

Vitaltrack claim

Vitaltrack do NOT answer their phone (automatic reply to call back in 10 minutes!)

They do not appear to answer emails either.

So…… I have contacted my credit card issuer to cancel the card against further fraud and now I will have to go through the ‘Charge Back’ scheme after 30 days.

How is it that these scammer are allowed to continue trading to with the credit card companies?!!

If you read this in time, please reconsider your purchase decision and buy elsewhere from a reputable company