Vitruviandentalstudio Avis 

Great service!!

Just had an appointment and am BLOWN AWAY with the service and care that I have received. …
I previously had an appointment in July this year as I was wanting a one tooth implant and due to a misunderstanding and a communication problem, I was left feeling a little lost and upset as now the tooth concerned had fallen out, but that is NO MORE I left a review with regards to my worry and concern and disappointment but the reply and service I have received to resolve my problem and turn my frown upside down has been OUTSTANDING. I was immediately contacted by Kate one of the owners and we had a wonderful conversation and she listened to me and was so receptive and took on board everything I said and was so kind and said we must resolve this which they did. She immediately made me an appointment with Josh, I attended the studio and was greeted by the Practice Manager Ellie who was so welcoming as were the rest of the reception team, they fully understood how I felt and were so so kind, as was Josh, what a extremely talented and kind human being he is, he explained everything to me in full, said what he could do to help me, he made me feel at ease and was so professional and listened to me. He explained that he could provide me with a single tooth replacement, I was over the moon, I couldn’t believe that it was going to be ok and that my gap in my mouth, that was at the front I hasten to add, would be gone. Anyway suffice to say I returned a week later, again to a wonderful kind welcome by the team and I saw Josh who is an absolute legend, and I now I am completely happy and can smile again, without having to put my hand in front of my face and be so conscious of a missing tooth, especially as I work patient facing. I’m over the moon with the result and especially with the care, compassion and attention of EVERYONE there. Kate the owner even went out of her way to be there to make sure I was happy and ok
with the result, unbelievable, so so kind. It’s made me so emotional and even cry as they really really cared and wanted to help me. I cannot thank you all enough, you all truly went above and WAY beyond for me, thank you just doesn’t seem enough. You are all wonderful 😊🫶😊🫶

This has honestly been one of the most stressful experiences I’ve ever had. I paid a deposit for Invisalign and changed my mind 10 minutes later, telling them straight away it wasn’t right for me. Even so, it took over a month to get my refund back, and I had to chase them almost every single day.

When I first asked about my refund, I was told they’d “raised the payment” and it would take 3–5 business days to come through — but two weeks later, nothing had been received. When I chased again, they said they’d now raised it and it would take another 3–5 days. So clearly, they lied the first time, which made everything drag out even longer.

Then on 1st October, over £100 was taken from my account for the same Invisalign treatment that was supposed to be cancelled weeks ago. When I contacted them, I was basically blamed and told I should’ve cancelled it myself through my bank app. How is that fair when I made it clear from day one that I didn’t want to go ahead?

Because of this, I’m now struggling financially, as that money was meant for my MOT. The stress has even caused my disability to flare up, and I may need to see my doctor because of it. I’ve been waiting over a week for a call from their finance team, but it’s just been excuse after excuse.

Honestly, the lack of care and responsibility is shocking. Once they’ve got your money, it feels like they just don’t care. Think twice before trusting them.

Honestly, I can't be more impressed with this company. I went in after a bad experience with another dentist and Adam was so patient with me. I was in absolute bits tears shaking. He relaxed me made me breathe and I walked out with a temporary filling. I've been back and had root canal and are booked in for four veneers. This company has changed how I feel about dentist and hopefully I will walk in one day without my mum and without tears. I cannot praise these enough and thank you for being so patient with me..

Lovely place and staff very friendly. Liv is lovely and a credit to the place! X

I just wanted to take a moment to express my deepest gratitude for the incredible work you’ve done transforming my smile. After 25 years of dreaming about having the perfect smile, you made it a reality—and I honestly can’t stop smiling!
From the Invisalign journey to the final touches with edge composite bonding, your skill, attention to detail, and genuine care have made all the difference. What once felt like a distant hope is now a daily reality, and I have all of you to thank for that.
Your professionalism, warmth, and dedication turned what could have been a stressful experience into something truly exciting and rewarding. Every visit was a step closer to confidence, and I felt supported and understood every step of the way.
Thank you from the bottom of my heart for giving me not just a new smile, but a new level of self-confidence. I’ll be forever grateful to Dr. James, Dr. Katy and the whole Vitruvian Dental Studio team.

I was very nervous visiting vertruvian but has soon as I arrived the experience from start to finish was excellent I had quite a few teeth extracted and new pallet fitted and can quite honestly say never felt anything the professionalism was second to none

Dr Lizzie was my dentist and she was absolutely amazing. She listened to what I wanted and delivered a smile I’ve always dreamed of having. Lizzie and her lovely dental nurse were lovely and made me feel so comfortable. I couldn’t be happier and would highly recommend both Dr Lizzie and Vitruvian dental.

Only care about influencers. I know from personal experience, people that spend MONTHS, thousands. To be told they need more treatment (they don’t, they’ve been to other dentists since this experience) that they still need more before composites.

But if you’re an influencer?! Off you go, you can have yours, not only on the house because you’ve posted about them, you can have them the very same week. It’s the way the world’s going & they’re the worst for it. Don’t get me wrong, incredible surroundings in the clinic!! But the PAYING customers pay more for the unpaying “influencers” that go & tell their thousands of followers that this place is brilliant. However, if they were just another person, they’d be sold lies. Video views count. Normal people don’t.

Cancelled my appointment and never gave me any notice on a further appointment. Ridiculous service, rude staff. Would not recommend

Messed me about

Amazing staff, I can't give enough praise to this team. The owners have to do everything to keep these people in. I'm scared of the dentist but from the moment I walked in till the moment my treatment was done I have been looked after and felt safe every step of the way. Highly recommend and I will not fo anywhere else in future I have found my home for dentist. If only i could meet the owners..Much love

I have had 10 composite veneers done by Dr Ste and he was honestly unbelievable!! Cannot recommend him more. A genuinely lovely guy and even better dentist!
Not only do they look so so gorgeous but he was so kind to me throughout and very informative. I felt so well looked after, genuinely cannot thank him enough. X

Absolutely brilliant and really looked after me so far. Today I had my extractions and temporary Dentures put in. I was very nervous but I had no pain, a little sting when the general anesthetic was put in, but was bearable. The aftercare is excellent too and they keep me updated with regular emails and texts. I would highly recommend Vitruvian, for their care and professionalism.

Great place! Staff are all super friendly, especially Phoebe, made the experience 10/10 for me personally. Highly recommend☺️

Amazing customer care was received by Phoebe, all the staff were so welcoming and knowledgeable. I will definitely recommend to other people!

Lovely staff, saw Phoebe she was really nice and had a amazing experience xx

Vitruvian is just amazing, couldn’t recommend enough! Smells amazing, love the pods, the staff are so so friendly! So happy with my smile 🙌

My experience from start to finish has been amazing. Honestly the staff are so friendly and welcoming. The explanation for everything is just great. My dentist dr will shaw who did my composite is actually the best by far, he takes every detail in for what you want and is so lovely he took his time too. And made sure I went home with the perfect smile. He kept stopping looking back and checking and doing it again he is a perfectionist! So happy and pleased with the service I have got. Will definitely recommend to everyone
Thank you again for giving me my confidence!
Dr will shaw your amazing! Xx