Vivant Avis 

I spoke with Vivant about a home security system for our home after our fire. We did have the system before and loved it. This time, they asked for money upfront which I paid and was told if we changed our minds they would refund that cost that day. Well we changed our minds as the quote was a bit high and we could not fit it in our budget at this time. We contacted Vivant and was told they would place the deposit back in our account. They never did. I contacted customer service again and they said there are no notes in their system and they continued to try and convince me I needed their system. This company is no longer a company I trust and there are much more cost effective systems out there that won't steel your money. I would give them a zero if I could. Also, I am still waiting on my $99 back for a system I never received!!!!

I was concerned because when I said I was interested the sales rep told me he could not take my credit card and could only take a bank account card. Why did they insist on having my bank account number? The credit card would have paid. That is suspicious. When I called the company the guy said that he would only take a bank account card not a credit card, when I said "No way", suddenly he changed his mind and said he could take a credit card. He gave me some story about it depends on what package I bought. That is bull crap. All they need is to be paid it does not matter if it is a credit card or bank card. They wanted my bank account info. Also, when I asked him to come back in a few days so I can research his company to make sure it was legitimate, he said I had to pay now. He would not be back. Those "Buy Now" schemes are an indicator of a potential scam. Also when I said I wanted to do research the guy insisted that I talk only to him. I was suspicious because he tried to isolate me from talking to others about the company. Too many red flags

2024-2026: Called during cancellation period for new service and got no help with cancelling service. Vivant Installed equipment on day contract was signed without telling us they were going to do so. Left wires hanging out of the utility box. Was told we must buy all new sensors for windows when some of the windows are hooked up and functional but not listed on the Smart Hub. Tech home appts. scheduled then cancelled by company. Continually told we must buy all new sensors for windows, which is FALSE. Cameras didn’t even last two years before malfunctioning. Went through arbitration and won. Would never do business with Vivant again. I would suggest minimally filing a complaint with your state Attorney General, and any other state or federal agencies that deal with these issues. Your state and federal representative offices should be able to steer you in the right direction. If you have phone logs and emails to back up your claims arbitration is worth it. Vivant had the audacity to ask for attorney fees (they were denied).

I have been trying to cancel my Vivint service for the past two days, and it has been one of the most frustrating customer service experiences I have ever had. I have spent hours and hours on the phone, only to be transferred from one representative to another without anyone actually resolving my issue. After all this time, my service is still not canceled.

My contract clearly states that it is for five years. It also states that if I cancel early, I can either pay an early termination fee or pay off the financed equipment to avoid that fee. I chose to pay off my equipment within the first 6–7 months of having the service. Now, more than two and a half years later, I am simply trying to cancel because I am moving.

Instead of honoring the terms of their own agreement, they continue to pass me around from one department to another, making the cancellation process unnecessarily difficult and exhausting. It feels like the system is designed to keep customers paying for a service they no longer want, even when they have followed the contract.

If you are considering Vivint, read every detail carefully and think twice before signing up. Canceling should not require days of phone calls and endless transfers.

🚨 DO NOT GET VIVINT. RUN AWAY. 🚨

“Vivant” Vape website is NOT “VIVINT” security system website!!! Who actually checks these reviews???!!!??? Can’t trust “Trustpilot.com” for 💩

Vivant.com Home security…..Literally the worst company ever!!!!! our security and cameras have been malfunctioning every time it rains. It’s like there’s a short in the system. I call their customer support and you get somebody from a Third World country that you can barely understand and then they want to charge me to send somebody out to try to fix it when the equipment is less than six months old! Absolutely ridiculous ,….. run from this company!

They never shipped my package and lied. They're saying they shipped it and it magically made it to my house all in one day. Lmao. I want a refund.

I gave it 2 stars because at one time they were OK.
I paid them $45 on June 27,2025 for one months service that never was available. They were reluctant to talk and just didn't bother calling g me. I paid for my equipment ($150.00 approx) on time. As soon as it was paid off my monthly fee was doubled. I cancelled the service about four years ago. I called to re-activate and explained everything clearly. I only need a new battery. They kept putting me off saying they were looking for a technician to come here. Finally, on my third call they said they do not operate in NY a more. They are based in Utah.
On my last call to them( one week ago) they said they would credit my payment back to my bank. They claim it could take one month.
I hope somebody can get through to them. They were a nuisance with their texts and people on phone who seemed to have a poor command of English.
If you see or hear their ads just stay clear of them.

Horrible. I literally have ADP, and a sign outside my door stating so. The kid banged on my door for over a minute 3 times a day for 2 days. When I told him I wasn’t interested he continued to get pushy. I believe I told him no 3 times before I told him to get off my property and take me off his list. He told me because I didn’t answer my door that he would continually knock until someone answered. Said it was my fault for not answering.

The saga continues:
A week later-I got a call from Vivant. I never provided them my number. When I asked how they got it they said I spoke to a representative. When I told them I didn’t they said they would take me off their list. When I said why was my information put on a list when I never provided it, and asked for a manager, they told me that there was no management in their company. When I clarified “there’s no one that manages your company?” They told me yes and hung up on me.

I called back and asked for a manager and was told “they don’t have any managers”.

She told me “I am the highest level you can talk to.”

So after I told the rep to get off my property after he banged on my door for 2 days, he looked up my information and had them try to sell me their security services via phone rep.

This company is absolutely ridiculous. I would STAY CLEAR of any company that uses these tactics.

Came to the door. Kept knocking when we didn't answer, and then asked some creepy questions about what my husband drove. I locked the door afterwards. I would have happily taken a business card, but I don't care to have a verbal colonoscopy on my porch.

Paid my equipment off which was over $4000. Had the equipment and paid the service for about 2 years. When I sold my house the buyer said they wanted the equipment and said they would take over the account but I guess changed their minds at some point. Could not get the equipment back and vivant still was charging monthly fee and told me is I wanted to cancel I had to pay another $2000 to get out of the contract. Even with equipment paid off I cannot afford to give them more for a service that I wasn’t using. They offered no other solution. To me this is greedy. Equipment is not worth it and you will have constant issues.

I would give -1 if I could. Worst company ever. Equipment fails constantly, customer service is horrible.
Don’t sign a contract their thieves. We ended up getting another security company (alert 360) and their camera’s work flawless!!

I’m extremely disappointed with Vivint’s service, which has been a nightmare. Despite having a contract until 2026, Vivint has consistently failed to provide the functioning security system I was promised. My cameras and other equipment have been essentially useless for the past six months. I contacted support multiple times, endured numerous visits from their technicians, and even had equipment replaced, but nothing has resolved the issues.

When I tried to escalate to higher-level support and management, my calls were disconnected repeatedly, with no effort to address my concerns. It’s appalling to see a company with such a lack of accountability and care for its customers. In my experience, Vivint takes your money but fails to deliver the basic service they guarantee. I would caution anyone considering their services to save yourself the frustration and choose a company that values integrity and customer satisfaction. Vivint has been a massive disappointment and feels like a scam that keeps you locked in a useless contract.

Beware of using Vivant .
I used them in 2022 . I did write and call them to cancel my contract when I moved from South Jordan to American Fork . I used their security monitoring .
They still claim I owe them money from a long time ago . I believe they are dishonest .

I tried to buy a vape from their page and they charge me three times and it never appear as I have made a purchase. I’ve tried to write them and call them, but I think it’s a scam. Never buy anything from them.

feb 2022 installed and never worked properly from day one. Install was done on the same day as purchase conning me because I was grieving over lose of spouse. Installation was 11 pm till 2 am. Cameras dont work properly and told its the lighting outside. Installer put boxes in my closet and almost started a fire running the wires across my clothes. God forbid a spark my home would have been gone. I had service calls more then you expect and it always the same you dont know how to use the system. I an highly educated retired admin military I can read. The are suppose to be monitoring the system and state they are but impossible system has not worked properly and cameras dont pick up anything at night. The cameras are showing its daytime at 11 pm nightime. They answer call and tell you to reboot system every month. I had ADT and never once rebooted system. Problem they came next day. Problem with vivant they charge you service call even though it the same problem every time. I cant wait till sysem is paid in full to rip it out and send to them all busted up with a nice letter. 02/20/2022 to present

Horrible never use them I ordered 1 thing for 1 of my bongs and I’m still waiting it’s been 2 and a half weeks wen it said no longer then 2-4 business days don’t use this site…

DO NOT GET THIS SYSTEM IF YOU HAVE PETS. On 2/21/24 a tech came to our house to fix a camera that was not working. The company’s policy is that a tech can not enter a house if there arre dogs running around we a 10+ old golden retriever and a golden doodle ( fearsome, fearsome creatures HA) the only place to put the dogs is the room the the tech needs to go. The camera did not get fixed and the company is totally inflexible on their rules. The system was installed with the dogs loose to begin with. My wife and I are elderly and handicapped and are physically unable to do it ourselves. Shame on you Vivant.

Product was received defective. Call center would not transfer me to an agent unless I purchased a voucher. Ridiculous. Lodging a credit card dispute.

The person who came to install our system was a shyster they will try to sell you products u don’t need DoNot Buy them n if they say the sensors u have are no good n u need new ones they are liars they a device u can plug into to make sensors compatible with what u have then
When he is explaining system if the bill is not the same as what you n your salesperson discussed DO NOT SIGN IT UNTIL HE HAS CHANGED IT TO THE CORRECT AMOUNT they use their phone for u to sign electronically make him change to the correct amount I REPEAT DONOT SIGN UNTIL HE HAS CORRECTED THE AMOUNT HES A LIAR IF HE SAYS HE CANT IF HE WONT TELL HIM TO GET OUT OF YOUR HOUSE OR CALL THE POLICE BUT PLEASE DONT SIGN YOU GET A BILL FOR $1000’s of dollars for crap you have no idea for