If there is ONE person in this organisation that has any idea about customer services, job satisfaction or respect, I've yet to speak to them and over the last 5 months I've spoken to almost all... Voir plus
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Lisez les avis des autres
⭐⭐⭐⭐⭐ Tamzin was absolutely brilliant in helping me rectify an issue we were having with our bookings. She took the time to talk me through everything clearly, answered the many questions I ha... Voir plus
L'entreprise a répondu
I’ve been running the youth section of a semi pro football club for the last couple of seasons and Vivify have been fantastic. They’ve looked after our training and matches for players aged 4 to 18. I... Voir plus
L'entreprise a répondu
I had a very smooth and excellent experience booking a hall through Vivify. The entire process was straightforward, well-organised, and handled professionally from beginning to end. A special mention... Voir plus
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À propos de l'entreprise
- Complexe sportif
- aussi dans
- Centre de loisirs
- Conseiller pédagogique
- Salle de réception
- Service de location de salles de réunion et de conférence
Écrit par l'entreprise
Vivify partners with schools to open up their facilities for local community hire outside of school hours - creating more opportunities for people to access spaces for sport, activities, and events. Every booking helps support schools by generating additional income that can be reinvested back into their facilities, while also strengthening the connection between schools, sports clubs, community groups, organisations, and their local communities. Through its booking platform, Vivify makes it easier for people to find and hire suitable local spaces for their activities - helping more communities access the spaces they need to thrive, stay active, and come together.
Coordonnées de contact
5 Piccadilly Place, Manchester, M1 3BR, Manchester, Royaume-Uni
- 01616940111
- support@vivifyvenues.com
- vivifyvenues.com
3,5
Moyen
86 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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I have been booking with vivify weekly…
I have been booking with vivify weekly for around 9 months and I can accurately say around 60% of the time there’s been an issue and in the last few months there’s been an issue 100% of the time. Numerous issues with staff on are incompetent we have been turned away 2 weeks in a row due to the supply closet being locked we have been turned away and only told once we arrived at the venue, when we due arrive they take ages to open the gate to the point where you have to get out of your vehicle and relentlessly press the button until somebody finally lets you in and then when you do get in most of the time you have to go in the supply closet and set up the net your self and the hall is just empty?
They have recently raised there prices it’s not worth the money at all, they even had the audacity once to suggest that we share a badminton with another group of 4 strangers meaning 8 people on a badminton net, because the staff was too lazy to get up and do it himself
27 septembre 2026
Avis spontané
Excellent Service from Start to Finish.
I had a very smooth and excellent experience booking a hall through Vivify. The entire process was straightforward, well-organised, and handled professionally from beginning to end. A special mention goes to Magaye, who was absolutely fantastic. His service was top-notch, he responded swiftly to every query, was always helpful and attentive, and made sure any issues or concerns were promptly addressed and resolved. His professionalism and excellent customer service really stood out. I would definitely recommend Vivify to anyone looking to book a venue. Great experience overall.
16 septembre 2026
Avis spontané
Réponse de Vivify Venues
Thank you so much for taking the time to leave such a lovely review, Temitayo!
We’re so pleased to hear you had such a smooth experience booking with Vivify, and that Magaye was able to provide such helpful and attentive service. We’ll be sure to pass your kind words on to him.
We really appreciate you choosing Vivify and look forward to supporting you with your bookings going forward.
Kind regards,
Vivify Venues
If there is ONE person in this…
If there is ONE person in this organisation that has any idea about customer services, job satisfaction or respect, I've yet to speak to them and over the last 5 months I've spoken to almost all of them.
Outright lies, misinformation false promise
Gaslighting .. .and NO accountability
WHAT AN UTTER SHAMBLE!!
14 septembre 2026
Avis spontané
Réponse de Vivify Venues
Hi Tony,
We are sorry to hear about the difficulties you’ve experienced and appreciate how frustrating this must have been, particularly after such a long period of trying to resolve matters.
We take all concerns raised seriously and would like the opportunity to understand what has happened and see how we can help resolve the issues you've experienced.
We would appreciate it if you could get in touch with our team through the Messaging Portal in your Vivify account, or call us on 0161 694 0111, so we can discuss this with you directly.
Kind regards,
Team Vivify
One of the worst companies I have to…
One of the worst companies I have to deal with.
I have block bookings in a local school where I run a badminton club for 7 hours per week.
The hall is often a mess, I complain and nothing happens.
Light bulbs went out and it took 9 months of complaining to get them fixed.
The storage cupboard is a mess and difficult to get equipment out of. I have been complaining to vivify for about 12 months.
I dont think they talk to the school.
I agreed my bookings for another year. The first invoice has gone up by about 25%. I called to ask about it with 5 days before it was due to be taken. They have done nothing! And now I am going to have to fight to claw it back. Except they dont respond to emails and wont answer their phones.
Thats a lie, they did answer the phone once, but when I said I needed to complain about the price being wrong they hung up on me.
If you can avoid this company then I recommend you do.
I'd you are a school and you want to rent out your facilities, please do not use these people!
26 août 2026
Avis spontané
Réponse de Vivify Venues
Thank you for taking the time to leave a review.
We’re sorry to hear that your experience fell short of expectations. We understand the frustration this may have caused and sincerely apologise for any inconvenience.
At Vivify Venues, we strive to be transparent in our pricing and availability. Occasionally, adjustments may be necessary to remain competitive while continuing to meet the needs of both our valued hirers and partner schools. Clear and responsive communication is important to us, and we’re sorry that your experience has not reflected this.
We work hard to ensure all our spaces are safe and welcoming for everyone, so we appreciate you bringing these concerns to our attention. This isn’t the experience we want for our customers, and we would like to look into what happened. Please get in touch with us through our online messaging system at www.vivifyvenues.com or give us a call at 0161 694 0111 so we can review the issues you’ve raised and work to get this matter resolved for you as soon as possible.
Kind regards,
Team Vivify
Very helpful and professional
Very helpful, patient and professional. Excellent service.
18 août 2026
Avis spontané
Réponse de Vivify Venues
Thank you so much for taking the time to share your fantastic feedback, Helen.
We're delighted to hear you found our service helpful, patient and professional. It's great to know our team was able to provide the support you needed, and we really appreciate you recognising the care we put into helping our customers.
Thank you again for choosing Vivify. We look forward to supporting you with your future venue bookings.
Kind regards,
Team Vivify
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Tamzin was absolutely brilliant in helping me rectify an issue we were having with our bookings. She took the time to talk me through everything clearly, answered the many questions I had, and managed to get the problem resolved quickly.
What had been quite a stressful situation was made so much easier thanks to her patience, knowledge and helpful approach.
Thank you, Tamzin.. your help was genuinely appreciated!
10 août 2026
Avis spontané
Réponse de Vivify Venues
Thank you so much for taking the time to leave this lovely review!
We’re so pleased to hear that Tamzin was able to help you with your bookings with patience and knowledge. They’ll be thrilled to hear this amazing feedback!
We really appreciate you choosing to book with us and look forward to supporting you with your bookings going forward.
Kind regards,
Vivify Venues
Great comms from start to finish
Hired a room at a school in Stoke Newington for using as a base for our film crew for the day. Great comms from start to finish with the Vivify team. Staff on site were super helpful and accommodating. Great costs for the space
7 août 2026
Avis spontané
Réponse de Vivify Venues
Thanks so much for this great review, Ben!
We're really glad the facilities at Stoke Newington School worked well as a base for your film crew, and that our on-site staff were helpful and accommodating throughout the day – they'll be really pleased to hear this.
It's also great to hear the communication felt smooth from start to finish, and that you found the space good value for money.
We'd love to host your crew again in the future!
Many thanks, Team Vivify
Kind
Was so kind, helped me with all my questions, didn’t make me feel silly, looks out for us being protected when using the facilities, communication is great responds straight away
9 août 2026
Avis spontané
Réponse de Vivify Venues
We're so pleased to hear this, Caitlin. Thank you for this amazing review!
It's great to hear that you felt supported and that communication was clear and responsive throughout.
Feeling safe and comfortable while using our facilities matters a lot to us, so it means a lot that it came through in your experience. Thanks again for taking the time to share this – we look forward to seeing you again soon!
Many thanks, Team Vivify
Great service and my query was easily…
Great service and my query was easily dealt with.
9 août 2026
Avis spontané
Réponse de Vivify Venues
Thank you for your great review, Fahima!
We’re so pleased that the team has provided great service and dealt with your query easily.
We appreciate you choosing to book with us and look forward to supporting you with your bookings going forward.
Kind regards,
Vivify Venues
Smoothest renewal process!
Debbie was great at handling our yearly renewal. She understood our concerns and helped mitigate them, so we can ensure the smooth running of our large basketball operation. We are looking forward to our upcoming season - it's going to be the best one yet! And this can only be possible with our trusted partners at Vivify 🏀
30 juillet 2026
Avis spontané
Réponse de Vivify Venues
Thank you so much for taking the time to leave such a fantastic review, United London Basketball League.
It’s brilliant to hear that Debbie was able to make your renewal process smooth and help put the right solutions in place for your league. We’ll make sure she sees this great feedback!
We really appreciate your continued trust in Vivify. Your partnership helps us create more opportunities for schools and communities to benefit from high-quality spaces and experiences, and we’re excited to continue supporting you throughout the season ahead.
Kind regards,
Team Vivify
Dealt with someone called Gary
Dealt with someone called Gary. He was very helpful and quite flexible.
24 juillet 2026
Avis spontané
Réponse de Vivify Venues
Thank you for taking the time to leave a wonderful review, George.
It's great to hear Gary was able to provide such helpful and flexible support, and we will be sure to share your kind feedback with them.
Thanks again for choosing Vivify, and we look forward to assisting you with future bookings.
Kind regards,
Team Vivify.
Debbie the diamond!!
So after a bit of confusion a wonderful lady called Debbie Gallagher took over our booking what an absolute diamond ! She’s put all of my worries and stresses at ease I hope our day goes as clockwork and as easy as Debbie has made it for us - nothing has been to much trouble and look forward to working with you in the future
Toni
21 juillet 2026
Avis spontané
Réponse de Vivify Venues
Thank you for taking the time to share such fantastic feedback, Toni.
We're delighted to hear that Debbie's support and communication helped make the booking process as straightforward and stress-free as possible. We'll be sure to pass your kind words on to Debbie – they'll be delighted to know they made such a positive difference to your experience.
We hope your day is a great success, and thank you for choosing Vivify. We look forward to continuing to support you with your venue hire!
Thanks again,
Team Vivify
Great communication, easy booking process
Vivify overall have been super responsive and efficient. The booking process is quick and straightforward, and Debbie in particular has been fantastic at communicating throughout- any concerns or needs I've raised have been taken seriously and dealt with quickly. It's made a real difference having someone so responsive and easy to work with on the venue side. Would definitely recommend to anyone looking for a reliable venue partner!
10 juillet 2026
Avis spontané
Réponse de Vivify Venues
Thank you so much for taking the time to leave such a lovely recommendation, Emily.
It's wonderful to hear you've found working with Vivify such a positive experience. We're so pleased our booking process has been straightforward. We'll be sure to pass your kind words on to Debbie – they'll be thrilled to know their communication and support have made such a positive difference.
We really value our partnership and look forward to continuing to support you with your venue hire.
Thanks again,
Team Vivify
Réponse de Vivify Venues
Thank you for your feedback. We're sorry to hear about your experience and would like the opportunity to understand what happened. If you're happy to do so, please contact us on 0161 694 0111 so we can investigate this further and help resolve any concerns. Kinds regards, Team Vivify
Would definitely recommend.
Despite some minor miscommunication between ourselves, the team couldn't have been happier to help me out and accommodate where possible and helped lift a weight to provide the facilities quickly and efficiently. Thank you! Would recommend.
6 juillet 2026
Avis spontané
Réponse de Vivify Venues
Thank you so much for your fantastic review, Ross. We really appreciate you taking the time to share your experience.
We're so pleased to hear our team was able to help and find a solution. Making it easy to book the right community space and providing helpful support every step of the way is what we're all about, so it's great to know we could make the process a little easier.
Thank you again for your recommendation, and we hope to welcome you back to one of our school facilities again soon.
Kind regards,
Team Vivify
Jeff was really helpful.
Jeff was really helpful and walked me through everything smoothly.
I got the hall I wanted and am super happy!
8 juillet 2026
Avis spontané
Réponse de Vivify Venues
Thank you for your lovely review. We're so pleased to hear our service was smooth and that Jeff was able to guide you through the booking process.
It's fantastic to know you secured the hall you wanted and had a positive experience from start to finish. We'll be sure to pass your kind words on to Jeff, they'll really appreciate the feedback.
We hope you enjoy using the space and look forward to welcoming you back again soon.
Kind regards,
Team Vivify
The telephone operator
The telephone operator - Roger - was extremeley helpful and made the process of booking many slots very easy when I was unable to due to the poor web page which was not showing slots after August 26.
His understanding and professionalism was very much appreciated
Marple Athletic JFC
8 juillet 2026
Avis spontané
Réponse de Vivify Venues
Thank you for taking the time to leave a great review, Marple Athletic JFC.
We're delighted to hear that Roger was able to make the booking process simple and straightforward. Providing friendly, professional support is a big part of helping clubs find and book the right school sports facilities, and it's wonderful to know you had a positive experience.
We'll be sure to share your kind words with Roger, they'll really appreciate the recognition. Thank you again for choosing Vivify, and we look forward to supporting Marple Athletic JFC with your future community venue bookings.
Kind regards,
Team Vivify
An excellent service from Vivify
An excellent service from Vivify. They are always there to let me into the school building and are completely reliable. Would definitely recommend!
2 juillet 2026
Avis spontané
Réponse de Vivify Venues
Thank you so much for taking the time to leave a fantastic review, Amy.
We're delighted to hear you've had such a positive experience with our team. It's great to know you've found us reliable and that we’re always there to help you access the venue. We really appreciate your recommendation and look forward to welcoming you back again soon!
Kind regards,
Team Vivify
Joe is the goat
Joe made the whole experience of booking a pitch last minute so easy and straightforward! Very friendly manner and professional service would definitely come back and ask for him personally again!
19 mai 2026
Avis spontané
Réponse de Vivify Venues
Thank you for taking the time to leave such a fantastic review, Bradley.
We're delighted to hear Joe made your last-minute pitch booking so easy and straightforward. Providing service and making it as easy as possible for people to access great local facilities is exactly what we're all about, so it's fantastic to hear Joe delivered such a friendly and professional experience. We'll be sure to pass your kind words onto him, and we look forward to welcoming you back again soon!
Kind regards,
Team Vivify
Good
Amy and Darriel have been very helpful and professional whenever I've dealt with them.
I've been using the system for a few months now, but I still feel it's a little early to give a full review of my overall experience. Although, I find the system could be more user-friendly in some areas.
2 juillet 2026
Avis spontané
Réponse de Vivify Venues
Thank you for taking the time to leave a brilliant review.
We're so pleased to hear that Amy and Darriel have been helpful and professional throughout your experience. We'll be sure to pass your kind words on to them, they'll be delighted to hear them.
Thank you for your feedback about the system. We're always looking for ways to improve, and our tech team is continually releasing updates and enhancements to make the platform even better. Feedback like yours is incredibly valuable in helping us shape future improvements, so we really appreciate you sharing it.
Kind regards,
Team Vivify
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