Voiply Avis 284

The service, is fantastic. The billing is horrible. I paid my bill through my bank, and still received emails saying that my account had been suspended. I paid a first and last months to get service, and they send that after the first month. I know I'm late on my bill, but set up a system that when you pay through the bank, it gives a grace period where Voiply doesn't send a "Your services have been suspended" email. I'm done. Sadly, I will be going to Rogers now.

I have had wonderful support with Voiply, recently left Vonage because of zero support, only chat bots and it took me 45 minutes to cancel with Vonage. Voiply, answers all phone calls instantly and have been so helpful getting me setup and configured immediately. The only reason I did not give 5 stars is because #1, the SMS feature does not allow pictures #2 There is no ability to click the 3 dots to reply to a caller with SMS, only allows to mark the call as Spam or Delete, but no option to Send Message, which is difficult when on the road, you have to memorize the number and type it in, can't even copy and paste it, which is a time suck. Vonage definitely had a better interface, but twice the price and zero support. I am happy with Voiply.

One hour waiting for chat support, and the agent was terribly overburdened (the only one on duty!), so even after another hour of chatting - mostly of me waiting for sporadic replies - he could not provide an answer. The account portal is horrible, and none of the Help links in the portal do anything when you click them. Overall, the VoIP services and features mostly work well, but if a frustrating portal and amazingly overburdened customer support drive you crazy, look elsewhere.

Inexpensive but for residential users their website is badly coded (links and controls that do NOT work) with a very limited set of user controls. The controls for Blocking and Allowing phone numbers are not intuitive, poorly laid out/coded and have conflicts. Best to only use the blocking function. The cell phone APP is very quirky and the Robocall blocker is barely functional if needed ! When using "Help" the first contact is supposedly A.I. but never understands the question and after 3 attempts states it will transfer you to an agent - Skip the wasted time by typing only one word as your FIRST question "AGENT" it will transfer you to a human agent but expect a 5 to 20 minute (or longer) wait. Once you get a human agent service improves but be SURE to FIRST inform them that you are a RESIDENTIAL customer or they will offer solutions ONLY available to Business customers. The agent will work to take care of your issues but many times they can only "escalate" to a tech or manager.
On the plus side, porting (takes 7-10 days) works, setup is simple and the call quality is very good, much better (and cheaper) that POTS / Landline.

You have to be extremely careful with these guys as their website isn't on the up and up.
I'll start by saying that as far as the call quality goes, it was clear and I didn't experience any issues using Starlink in Canada.
The problem that I had was with what they say you will get vs what you actually get. The website implies that you can install their mobile app on all your devices including your PC. (There is a download link on the residential page.) You cannot. You can only install it on one mobile or risk causing routing issues. There is no PC link available. They also sell you a bundle with a phone. Again, it's not until you paid that they say the phone bundles are not available in Canada. When I talked to their customer support, they then told me that I misunderstood. I showed them the page and said that it was misleading. Then they just hung up on me. Make of it what you want. I do not endorse this kind of tactic.

We've only had VOIPLY for a short time but so far it's worked as advertised, savings are significant, and support has been exemplary.

About the worst customer service I have ever had. The phone service is fine but talking to a live person to solve problems is nearly impossible. In my case, the temp # they assigned has taken over my phone in spite of assurances I could use my old # during the porting process. I am missing important calls and can't get to anyone to rectify this. I am not happy!

They follow through with what they say during the sales call. The setup after the number was ported took a while and several phone calls to get corrected but ultimately, they resolved the problem. Would have been 5 stars if I didn't have to keep calling back because either I get dropped after a long wait or their callbacks without losing your spot in line did not work. Also made no sense when I called, I was the first in line but the wait time was 10 minutes or more and I waited more than 10 minutes most of the time and the call gets dropped on their end after that. However, when I finally got through, they were pleasant and resolved the issue and I have not had a problem since.

Will see how this first month goes before I decide if I want to convert over to the yearly subscription. In which case, I will need to better understand how the 50% off I got worked for as I would have already paid for 2 months.

You ported the wrong number a number that was already a Voipy assigned number. This is delaying my cancelation of 3 Xfinity services.

Can't use the other phones in my house

Very happy with my experience so far. Had a couple of installation issues but these were easily sorted out via the support chat. Looking forward to years of good service.

I used VOIPLY for 10 years. Service was out more often than other services that I used. It was however acceptable. That's why I kept it for 10 years. When I cancelled service my number was to be ported over to another carrier. That never happened. I jumped through all the hoops that they required but they did not port the number.

Easy transaction
Ported telephone number on timely basis
Offers a one year payment option that gives 2 free months

I received answers to my questions immediately. Great customer service.

So easy to make the change, no problems at all, I am very happy!

All systems go as far as Voiply / Starry systems. We are still unable to call daughter in NE due to Voiply limits on phone calls there. Caramba.

Did not work when I hooked it up, I called the support line and it was up and running in about 15 minutes.

Didn't adequately describe what was needed pre order and said that I would need a router to adapt to an Xfinity router. This was not necessary and not used. In the meantime some service folk kept asking about something that that V'ply had provided thru a third party.
When we installed the system call in service was very helpful in getting a phone number and advising on setup

Excellent job