Vokera Avis 

First class service

Happy with installation work, but was not offered a choice of RF controls. The one we got had only 3 ons and 3 offs. We subsequently replaced it with a thermostatic RF controller.
We find the noise made at the end of a heating cycle a bit loud.

Very good boiler and good guarantee tells you if its giving you 5 year warranty

Just had a Vokera Vibe Max C26 boiler installed in a 3-bed semi and I am very happy with it. Cheapest boiler at ToolStation ;-0 I was expecting a 5 year warranty but it said 7 years when I registered. Evocative stuff. Still not heard of Vokera? Well that's a new one for your vocabulary ;-0

Technical Support Review
I contacted Vokera Technical for advise while working on a 25 Compact.

Spoke with Nav who couldn’t have been more supportive. I regularly call other manufacturers and it’s almost like you’re inconveniencing them by calling. I didn’t get that with Vokera.

The video call function was something I hadn’t used with other manufacturers, and it’s a complete game changer. I suspect others will copy this in the near future.

In general, a great experience from some very supportive staff.

Exactly as required and does the job nicely. Replaced a 25 year old boiler. Easy to use.

Very easy to activate warranty

The Vokera Boiler replaced an older boiler and allowed us to fit some radiators and a heated towel rail making our bathroom and cloakroom warm at last.

Friendly, informative woman answered my query and emailed me what I needed. Very impressed.

So after nearly a month and 2 reviews with no response which is expected from this company I get a response today via trust pilot which you can read and have No issues as such with the response and process however when the boiler was fixed in the loft over 3 years ago these TC’s were not in place and no one had the courtesy to inform us as a customer of these changes or had the courtesy to let us know, even though no payments were missed they introduce these new TC’s don’t you think it would have been nice or good Customer service to do this or let us know prior to any visit to check this was in place . Instead they hide behind changing legislation and leave two elderly people without a working boiler, really poor service and really poor company , with no solutions. Seriously you need to sort this out quicker and work with us and not hide behind legislation which could be dealt with quickly if you want to and help OAP with boiler issues instead you just keep with the excuses. We have checked our orginal TC’s and 3 years ago 8c did not say this. AVOID THIS COMPANY.

Lovely boiler, ideal for a small house or flat.

Same I can't give -5 stars. Phoned them in October 2024 for our yearly service on our combi boiler. 4 days later they cancelled our appointment due to having no service engineers was told they had a massive in call off boiler break downs which had priority over service boilers.? Rebook for December but was again cancelled due to to many service engineers calling in sick.? Rebooked again for January 2025 again 2 day's later it was cancelled again due to another problem with engineers.? We rebooked a few more times and all where cancelled in a few day's after with the same excuse. On the day as we waited for our sevice on the 6th booking we sat waiting for them to arrive. An hour been late yes you better believe it they ran to say the engineer had phoned in sick. I was absolutely furious I gave them the benative of the doubt on the last 3 times off been cancelled. They wanted to rebook for the 7th time 😡 which I cancelled our direct debit and to remove us from there system completely with a full dressing down and told them how untrustworthy and pathetic there customers service was. 6 months off been messed about I would not recommend there after service care to anyone.. we paid £42 a month ( price increase every year) for there gold package service and was with them for 5+ year's 😡

Bought as a replacement boiler for our static caravan. Nice simple controls and well priced. So far all is working well.

Boiler was faulty from new. Installed one week ago and CO readings high, also having an issue with the high temp sensor and the boiler overheating. Vokera engineer attended next day and said it was fine just needed to settle in to adjust, 5 days later and readings are getting worse. Another engineer due out tomorrow.

Absolutely brilliant form start to finish.

We had a new water heater installed which had a slight issue. Vokera sent out an engineer immediately and rectified the problem.

Easy to speak to somebody over the phone too.

Thank you very much.

Great new boiler. Far better than old one.

Was disappointed to only be able to register boiler
for 5 year guarantee after being advised by installer that the boiler had one for 7 years. that's why I chose it.