We had an engineer come out to fit a new heating element on Friday 11th September, looked like a great job and took some hours to do. It worked well until Sunday morning and stopped working again. A d... Voir plus
L'entreprise a répondu
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Excellent boiler and a great company to deal with I’m a heating engineer and have recently fitted a few Vokèra Pinnacles I was genuinely impressed. The flue system is well thought out, the combin... Voir plus
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John has been doing my Annual Boiler Service for many years. When I contact Vokera to book a visit, I always request for him to do it. He always rings to specify how near he is to calling. He is very... Voir plus
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John Baldwin the engineer was punctual, polite, 100% professional and worked well on my boiler. I have complete trust in him that he is well trained in taking care of boilers.
L'entreprise a répondu
À propos de l'entreprise
- Chaudronnerie
- aussi dans
- Fournisseur de chauffage
Écrit par l'entreprise
For over 40 years, Vokèra has been a trusted name in home heating across the UK and Ireland, delivering reliable, energy‑efficient solutions for both domestic and light commercial applications. As part of RIELLO, a leader in high energy‑efficiency heating and climate solutions, Vokèra combines proven engineering with a deep understanding of the specific needs of UK and Irish customers. This heritage ensures products that are designed not only for performance, but also for long-term reliability and ease of use. Our commitment to quality is reflected in a comprehensive portfolio that supports installers, homeowners, and commercial partners alike. From traditional systems to low-carbon technologies, Vokèra continues to evolve in line with changing energy demands and environmental priorities. Our product range includes: • High-efficiency residential gas boilers designed for dependable everyday performance • Commercial heating solutions tailored for larger-scale applications • Air source heat pumps supporting the transition to low-carbon heating • Gas-fired instantaneous water heaters delivering hot water on demand At Vokèra, customer satisfaction is at the heart of everything we do, supported by dedicated technical expertise and ongoing product innovation.
Coordonnées de contact
2 Falcon Gate, Shire Park, AL7 1TW, Welwyn Garden City, Royaume-Uni
- 0344 391 0999
- custrelations@riello.com
- vokera.co.uk
4,5
Excellent
2 k avis
Demande des avis aux clients
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A répondu à 6 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Great customer service
The Gentleman I spoke to has been very patient and polite. I tried to explain what I wanted to know and he has been very knowledgeable and manage to solve my issue in no time. I am very pleased.
4 août 2025
Very good after sales experience
The after sales aspect was the best part of this journey . The new boiler was fitted and the after a a week or two ,there was no hot water function. The Vokera approved engineer Craig Fisher quickly assessed that there was a divertor valve problem , not good on a new boiler, but his prompt arrival and replacement of the faulty part ensured a great after sales experience. Well done Craig !
17 juin 2025
Great boiler
Boiler replaced a glow worm which was only 2 years old which was rubbish very happy with your boiler
4 juillet 2025
27yr old Vokera boiler replaced for a new model
Had a vokera boiler before and it lasted 27yrs!
Only decided to replace it for efficiency and reduced gas bills.
Solid construction, quiet operation. So far so good 😊
1 juillet 2025
Good service and easy to work happy…
Good service and easy to work happy with help from vokera help line
22 juin 2025
Had an Engineer come out today and was…
Had an Engineer come out today and was the nicest person and ever so helpful he even explained how to use the boiler which was never explained to us before.. big thank you to John B your a credit to your company.
28 juin 2025
Avis spontané
bought one of these for my rental and a…
Updated after 10 months - just dread full, it keeps breaking down and having issues with pressure - had guy out twice from warranty! Wish I’d paid more
bought one of these for my rental and a gas safe plumber fitted, was reasonably priced and the extended warranty was simple to register, no complaints so far but only been a couple of weeks - I'll edit again in a a couple of months if its 5 stars but to early to say
31 mai 2025
I recommend Everything is well…
I recommend Everything is well described, the engineer had no problems with the connection
10 juin 2025
Réponse de Vokera
Dear mr. Trzebny,
Thanks for your review, your feedback is important to us.
Kind regards,
Vokèra team.
Really good at there job very clean…
Really good at there job very clean didn't take to long do do a perfect job worker's very polite aaa
8 juin 2025
Réponse de Vokera
Thank you for your review, we're delighted read about your positive experience.
We appreciate your feedback.
Kind regards,
Vokèra team.
What’s not to like
What’s not to like .
A very competitive price and a seven year guarantee.
All good
5 juin 2025
Réponse de Vokera
Dear Mr. Noble,
We're glad to read that you're impressed with our warranty on your appliance. We appreciate your feedback.
Kind regards,
Vokèra team.
The fitter was very efficient tidy and…
The fitter was very efficient tidy and explained the system and set up the thermostat also gave a call a 3 days later to make sure we were satisfied with how the boiler was working very satisfied
27 mai 2025
Réponse de Vokera
Thank you for your review, we're glad to read about your positive experience with our engineer and the appliance.
Kind regards,
Vokèra team.
Anything to avoid doing the job
The engineer was only interested in reasons why he could not look at the job or do the job. Everything from refusing to accept a valid service record to blaming other unrelated pieces of equipment in the boiler area.
Eventually did (quickly) look at the job and declare everything fine with no opinion or advice on what could have been causing the issue that resulted in requesting an engineer in the first place.
Next time when the intermittent fault occurs, we will just pay our regular engineer to come and look at it rather than waste time pursuing the OEM.
21 mai 2025
New vokera boiler
The instillation was really quick 4 hrs with the system working perfectly really pleased with the vokera boiler 5 star many thanks
21 mai 2025
Réponse de Vokera
Thanks for your review, we're really glad you like your new appliance.
Your feedback is important to us.
Kind regards,
Vokèra team.
Will need all boiler what will have termostat
Will need all boiler what will have termostat this don't have and need buy separately and get enginner to install
19 mai 2025
No one wants to help me I have been 2…
No one wants to help me I have been 2 days with no hot water or heating and they don't care also Peter don't care
5 mai 2025
Avis spontané
Recent repair by engineer.
Recent repair by engineer.
He was great to deal with and went the extra mile to make sure my boiler was working properly and efficiently.
Extremely polite and tidy.
6 mai 2025
Avis spontané
Réponse de Vokera
Dear Keith,
Thank you for your review, we're delighted to hear about your experience with our engineer and appreciate your feedback.
Kind regards,
Vokèra team.
Réponse de Vokera
Dear Kenneth,
Thank you for taking the time to leave us a review, we appreciate your feedback.
Kind regards,
Vokèra team.
Réponse de Vokera
Dear Billy,
Thank you for your feedback, we are glad to read that you found our staff helpful.
Kind regards,
Vokèra team.
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