We had an engineer come out to fit a new heating element on Friday 11th September, looked like a great job and took some hours to do. It worked well until Sunday morning and stopped working again. A d... Voir plus
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Excellent boiler and a great company to deal with I’m a heating engineer and have recently fitted a few Vokèra Pinnacles I was genuinely impressed. The flue system is well thought out, the combin... Voir plus
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John has been doing my Annual Boiler Service for many years. When I contact Vokera to book a visit, I always request for him to do it. He always rings to specify how near he is to calling. He is very... Voir plus
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John Baldwin the engineer was punctual, polite, 100% professional and worked well on my boiler. I have complete trust in him that he is well trained in taking care of boilers.
L'entreprise a répondu
À propos de l'entreprise
- Chaudronnerie
- aussi dans
- Fournisseur de chauffage
Écrit par l'entreprise
For over 40 years, Vokèra has been a trusted name in home heating across the UK and Ireland, delivering reliable, energy‑efficient solutions for both domestic and light commercial applications. As part of RIELLO, a leader in high energy‑efficiency heating and climate solutions, Vokèra combines proven engineering with a deep understanding of the specific needs of UK and Irish customers. This heritage ensures products that are designed not only for performance, but also for long-term reliability and ease of use. Our commitment to quality is reflected in a comprehensive portfolio that supports installers, homeowners, and commercial partners alike. From traditional systems to low-carbon technologies, Vokèra continues to evolve in line with changing energy demands and environmental priorities. Our product range includes: • High-efficiency residential gas boilers designed for dependable everyday performance • Commercial heating solutions tailored for larger-scale applications • Air source heat pumps supporting the transition to low-carbon heating • Gas-fired instantaneous water heaters delivering hot water on demand At Vokèra, customer satisfaction is at the heart of everything we do, supported by dedicated technical expertise and ongoing product innovation.
Coordonnées de contact
2 Falcon Gate, Shire Park, AL7 1TW, Welwyn Garden City, Royaume-Uni
- 0344 391 0999
- custrelations@riello.com
- vokera.co.uk
4,5
Excellent
2 k avis
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A répondu à 6 % de ses avis négatifs
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Excellent service
Andrew has been to service our Vokera boiler for quite a few years now. He is polite, friendly but very professional. He has serviced the boiler and any issues, if found, dealt with them. Onthe rare occasion we have had to contact Vokera with a problem Andrew has arrived promptly and rung 30 mins or so ahead of scheduled time to let us know and dealt with the issue very quickly 😊
7 juillet 2026
Avis spontané
Réponse de Vokera
Thank you for your kind feedback.
We’re delighted to hear about your positive experience and really appreciate you taking the time to share it. Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
Mark M serviced our boiler today
Mark M serviced our boiler today. He was punctual, friendly and efficient. A good engineer!
2 juillet 2026
Avis spontané
Réponse de Vokera
Thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
Excellent service as always Andrew the…
Excellent service as always Andrew the Vokera Engineer did a superb job and was both courteous and punctual.👍
1 juillet 2026
Avis spontané
Réponse de Vokera
Dear Mr Foreman
Thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it. Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra..
The Vokèra Team
Vokera Ltd have been servicing and…
Vokera Ltd have been servicing and repairing my boiler for several years now and although there have been times when appointments had to be rearranged, overall the quality of the work carried out by the engineer Steve has been top notch and as a result we haven't had any major issues with our 15yr old boiler to date.
23 juin 2026
Avis spontané
Réponse de Vokera
Thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it. Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
D&G Boiler Care appointed Vokera to sort out my problem…
As a member of D&G Boiler Care Insurance for many years who are agents are Vokera.co.uk I have had terrific service.
Recently I had a complete failure of my central heating system and they sent an engineer named Colin McAleney to sort it out. Kevin has been servicing my system annually for years. This time he found major faults in the system and replaced several key control panels and sorted it out quickly.
Brilliant service as usual from Vokera.
22 juin 2026
Avis spontané
Réponse de Vokera
Dear Mr Campbell
Thank you for your kind feedback.
We’re delighted to hear about your positive experience and really appreciate you taking the time to share it. Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
Réponse de Vokera
Thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
Annual Vokera boiler service
Steve Langstaff came to do the annual service on our boiler. As usual he was on time, very efficient, friendly and able to answer any queries we had. Could not really wish for better service.
25 juin 2026
Avis spontané
Réponse de Vokera
Dear Anthony
Thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
Vokera…
I have installed and serviced Vokera boilers for many years. Both product and quality are first class, and customer service backup is superb.
20 juin 2026
Avis spontané
Réponse de Vokera
Dear Brook
Thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
We have had our vokera boiler a number…
We have had our vokera boiler a number of years and Steve Langstaff is excellent at his job always services and fixes any issues. Well recommend Steve
19 juin 2026
Avis spontané
Réponse de Vokera
Dear Mr Smith,
Thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
Thank you for your excellent service
Thank you for your excellent service - Irfan was friendly and professional whilst carrying out a service on my boiler. I would certainly recommend.
22 mai 2026
Avis spontané
Réponse de Vokera
Dear Lin, thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
Prompt and excellent service engineer…
Prompt and excellent service engineer was very professional and polite.
18 juin 2026
Avis spontané
Réponse de Vokera
Thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
Steven Langstaff - Specialist repairer for Vokera boilers
Steven Langstaff is a specialist repairer for Vokera boilers. He knows the products extremely well and for many years has serviced and repaired my (now) 19 year old Vokera boiler, which is still going strong!
18 juin 2026
Avis spontané
Réponse de Vokera
Dear Trudy, thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it. Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
Andrew came out to do our boiler…
Andrew came out to do our boiler service today! Lovely guy friendly and polite. Called half an hour before arrival and was on time. He’s been a few times to the house he did boiler service last year as well and fixed our radiator.
16 juin 2026
Avis spontané
Réponse de Vokera
Dear Karina, thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
Vokera - annual boiler service
The boiler engineer (Irfan) did my annual boiler service and also did the annual service last year. He called me a couple of days beforehand to let me know he would be coming today and messaged me this morning with an ETA. He talked me though the issues and the work he had done. He was also very neat and tidy with his work.
15 juin 2026
Avis spontané
Réponse de Vokera
Dear Irene, thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
Joan B was very professional very…
Joan B was very professional very pleasant came on time and told me everything he was doing and what you did a credit to your company
11 juin 2026
Avis spontané
Réponse de Vokera
Thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
My boiler was broken and so I did not…
My boiler was broken and so I did not have hot water or heating at all.
I was lucky that Colin McAleney came over from Vokèra and was able to sort it all out within 20 mins.
I would highly recommend Colin for getting a job done to the highest standards.
A very happy customer!
9 juin 2026
Avis spontané
Réponse de Vokera
Dear Mark, thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
Exceptional Service
The Engineer Colin McAleney was very professional, well mannered and answered any questions we had. He spent alot of time checking every part of our boiler until he found the problem. (We had another so called engineer out when the boiler started leaking the day before, he spent 5 mins and charged us £140 for taking out a fuse. Told us the boiler cannot be fixed, we have to buy a new one, he could give us great price.. so avoid these cowboys
BeSafe24/7)
We had already booked for a Repair the following day so said we will get a second opinion from Vokera engineer. Im so glad we did he was amazing.
We are very grateful that Colin could fix the problem, his skill and experience was exceptional.
9 juin 2026
Avis spontané
Réponse de Vokera
Dear Angela, thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
Andrew came today after we had an issue…
Andrew came today after we had an issue with our boiler, he rang beforehand to let us know what time he'd arrive,He sorted the issue out and was really nice and friendly, great guy..
9 juin 2026
Avis spontané
Réponse de Vokera
Dear Joanne, thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
First class experience
Just had Lee B. here for annual service of boiler. Great communication to let me know when he was coming. Arrived right on time. Very friendly visit. Excellent experience.
9 juin 2026
Avis spontané
Réponse de Vokera
Dear John, thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
An otherwise poor experience saved by some good customer service - eventually
This began with a frustrating attempt to book an engineer visit - with payment attempts from multiple cards over a full hour and two calls to the same operative failing to successfully pay the exorbitant out-of-warranty call-out charge. I would have scored this experience pretty badly had it not been for my third call getting through to a far more helpful operative - who spotted the problem with incorrectly entered details from the first operative and moved my engineer visit forward a day. For his good customer service alone I have bumped this up to a better score.
5 juin 2026
Avis spontané
Réponse de Vokera
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not fully reflect the high standards we aim to provide at Vokèra
Your comments are important to us, and we’d appreciate the opportunity to learn more to put things right. Please contact our Customer Relations team at custrelations@carrier.com, who will be happy to support you further.
Thank you again for bringing this to our attention.
The Vokèra Team
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