Having decided to invest in a Voltshare EV charger for our holiday cottage business, the next steps were installation and set up. The installer arrived as arranged and having completed, the final step... Voir plus
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Lisez les avis des autres
Ours is a new installation and throughout the process Kerri-Lee has provided excellent customer service. She contacted us before and immediately after the installation and not only answered all our qu... Voir plus
L'entreprise a répondu
Once again Voltshare have provided excellent customer support. It was time to replace our old chargers, and Voltshare (Kerri-Lee mostly!) stepped us through every sequence needed, helping us at every... Voir plus
L'entreprise a répondu
We had a car charger fitted promptly, by good workmanship from Partridge electrical services Aylsham on behalf of Voltshare. Kerrie-Lee from Voltshare talked us through downloading the App and instal... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
VoltShare are an Electric Vehicle (EV) charging network, working with destination businesses and venues to create EV-friendly escapes and communities. An all-in-one, fully-integrated EV charging solution ensures businesses can provide Pay-as-you-go EV charging services that generates revenue and without any costly subscription fees. Visit us www.voltshare.co.uk to supercharge your venue today!
Coordonnées de contact
1 Elmfield Park, BR1 1LU, Bromley, Royaume-Uni
- 0808 303 0629
- info@voltshare.co.uk
- voltshare.co.uk
4,8
Excellent
137 avis
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4G network problems
A recent issue with the 4G network in our area disrupted the EV charger at our holiday accommodation putting it offline. Although this was not the fault of VoltShare they still did everything they could to rectify the problem. Dealt professionally with our upset guests and kept in regular contact until the issue was resolved.
Customer service was exceptionally friendly and apologetic, despite being unable to solve the issue straight away as at the mercy of the 4G network operators.
A future fix has been suggested to avoid any issues like this reoccurring in the future which will be implemented soon.
1 juin 2026
Avis spontané
Réponse de voltshare
Thank you so much for this lovely review, Rachel! 😊
We really do appreciate your understanding as 4G connectivity issues are unfortunately something that is out of our control, but that never stops us from doing everything we can to support you and your guests through it.
We're really glad our team were able to keep things moving and keep everyone in the loop while we worked to get it resolved. We're looking forward to getting that future fix implemented so you won't have to worry about it again! It's been an absolute pleasure working with you and we're always here if you ever need us.
Kerri-Lee (Customer Success Specialist)
Excellent customer service
Excellent customer service. Personal, friendly and knowledgeable.
Helped us set yp the chargers, remembers who we are. Which is so nice
15 juin 2026
Avis spontané
Réponse de voltshare
Thank you so much for your lovely review, Jane! 😊
It really does mean a lot to hear such kind words. It's always a pleasure dealing with you and I'm so glad we could help get everything set up and running smoothly. We'll always be here if you ever need us, just give us a shout!
Kerri-Lee (Customer Success Specialist)
We have an EV charger at home
We have an EV charger at home, so when booking our stay in Cornwall, having a charger at the property was a non-negotiable. I was a bit nervous since I’m not very familiar with public charging, but the wonderful holiday let owner gave me extra details and reassured me that there was 24/7. That definitely put my mind at ease, though I was still a little apprehensive.It turns out I was worrying for nothing! The VoltShare charger was incredibly easy to use. I loved how I could charge app-less—no tedious downloads required, just a simple and seamless process. It gave us the freedom to go out exploring every day, knowing we could conveniently plug in as soon as we got back. Thank you, VoltShare, for creating such a hassle-free system. I will happily use your chargers again.
11 juin 2026
Avis spontané
Réponse de voltshare
Thank you so much for this wonderful review, Martin! 😊
We're really glad the charger ticked that all-important box when booking your stay in Cornwall! We completely understand the apprehension around public charging, so it's brilliant to hear the app-free process made things so easy and seamless for you. That's exactly what we aim for! We hope you'll get to enjoy many more stress-free charging experiences with voltshare.
Kerri-Lee (Customer Success Specialist)
Great product easy to use
Great product easy to use. Instructions clear and well placed. Help desk excellent with advice and help.The easy access to the charging point at Brightwater lodge in Scotland was excellent.
12 mai 2026
Avis spontané
Réponse de voltshare
Thank you so much for the brilliant review, Duncan! 😊
We're so pleased to hear the charger was easy to use and that the instructions did their job. We do put a lot of thought into making the whole experience as straightforward as possible! Really glad our help desk team could assist you too. Brightwater Lodge is a fantastic location and it's great to hear the charger access worked so well for you during your stay. We hope to see you charging with voltshare again soon!
Kerri-Lee (Customer Success Specialist)
When the charging station is not…
When the charging station is not working witch is not often but the staff especially Kerri is always on top of it and she has always got the system working ASAP a excellent service
8 juin 2026
Avis spontané
Réponse de voltshare
Thank you so much for taking the time to leave us an amazing review, Stephen! 😊
As a regular, it's always lovely to hear from you, even if it does sometimes take a little hiccup with the charger to give us an excuse for a wee chat! 😄 It's an absolute pleasure to assist you whenever you need us. We do appreciate your patience on these occasions when the signal can be intermittent, but we always do our best to get things back up and running for you as quickly as possible. Thank you again for your kind words, they really do mean a lot!
Kerri-Lee (Customer Success Specialist)
Not impressed!
I am currently staying in an Airb&b in a relatively remote area. I have a plug in hybrid vehicle so am not totally dependant on access to charging facilities but it helps. However the system has been down for the last 4 days which is greatly annoying and whilst the company have been apologetic it doesn’t address the problem. If my car had been totally electric this would have ruined my holiday.
Pleased to say since writing the above the system is now back on line.
4 juin 2026
Avis spontané
Réponse de voltshare
Thank you for taking the time to leave a review and for updating it once the charger came back online — we genuinely appreciate that.
We understand how frustrating this must have been, and we're sorry for the inconvenience it caused during your stay. To provide some context, the outage was the result of a 4G carrier disruption, which falls outside of our control. That said, we worked closely with the carrier throughout the process to help get it resolved as promptly as possible, so we were really pleased to see the charger back online and you have been able to start a charge.
We hope you enjoy the remainder of your stay. Feedback like yours is important to us — it helps us continue improving the experience we provide to our customers, even when the challenges we face are outside of our control.
Kerri-Lee (Customer Success Specialist)
Really pleased with VoltShare
Really pleased with VoltShare. It was easy to use, everything worked without any hassle, and it made charging my EV much more convenient. The customer service was also excellent friendly, helpful, and quick to respond. Would happily use it again and recommend it to others
29 mai 2026
Avis spontané
Réponse de voltshare
Thank you so much for your wonderful review, Alex!😊 We are so pleased to hear that everything went smoothly and that charging your EV was convenient, that's exactly what we set out to achieve!
It's really lovely to hear such kind words about our customer service too, we always strive to be as helpful and responsive, so that means a great deal to us.
Thank you for your recommendation, and we look foward to the next time you charge with us.
Kerri-Lee (Customer Success Specialist)
Seamless Experience
What a seamless experience with Voltshare so far. I had been in talks with Julian for a while and then when the government grant increased, we decided to go for it. We had already had a site inspection by their electrician and between us worked out where the charger would be located. Once we decided that we wanted to move forward, everything slotted into place very quickly. Kerri-Lee is absolutely on it in terms of customer service, we were very impressed. She hurried through our order and had it installed within a couple of weeks, despite having to have the post for the charger manufactured. The installation went really well and we have already had our first guest using it. Really happy with the company and would definitely recommend. Thanks from The Orchard Retreat, Devon.
25 mai 2026
Avis spontané
Réponse de voltshare
Thank you so much for the fantastic review and your very kind words! 😊 I'm so glad the timing with the grant worked out perfectly and that we got everything installed so quickly, even with the bespoke post to sort. We always aim to work within our customers' timeframes and were so pleased we could make it happen so swiftly for you.
We were absolutely delighted to see that you had your first guest charging so soon after installation, that's exactly what we love to see!
Thank you so much for your recommendation, we really do appreciate it. 😊
Kerri-Lee (Customer Success Specialist)
Speedy and efficient
I had a one week period available for the installation of an EV charger for our holiday cottage. Voltshare carried out the installation on time and left everything looking neat and tidy. This was despite having to dig a trench across a lawn as we wanted the charger well away from the cottage. All the workmen involved were polite and efficient, and the charger is working as promised.
21 mai 2026
Avis spontané
Réponse de voltshare
Thank you so much for taking the time to leave such a lovely review!😊 We're really pleased we could get the installation completed within your one-week window. We know how important it is to work around your schedule, especially with a holiday cottage to manage.
It's great to hear the team left everything neat and tidy, and that the trench across the lawn wasn't too disruptive. We always aim to leave a site just as we found it! We'll be sure to pass your kind words on to the guys involved.
Kerri-Lee (Customer Success Specialist)
First Class Service
I don’t usually post reviews, but on this occasion I had to make an exception to say what exceptional service we were provided by the Voltshare Team
namely Kerri-Lee who was relentless in dealing with a charger manufacturer’s technical team in resolving an issue that prevented the charger from working at our self-catering property on the Ardnamurchan Peninsula. Kerri-Lee was an absolute joy to deal with, got the job done and nothing was too much trouble. Thank you Voltshare.
30 avril 2026
Avis spontané
Réponse de voltshare
Thank you so much Bodzio, for taking the time to leave such fantastic review! Your ever so kind words did make me blush!😊
I have to say, that one was a challenge, but there was absolutely no way we were giving up until we had it resolved! Working through a technical issue with a manufacturer can be a lengthy process but getting your charger up and running for you and your guests was our top priority!
Thank you again for your patience throughout, it was greatly appreciated!
Always here to help! 😊
Kerri-Lee (Customer Success Specialist)
Amazing service and price
Amazing service and price! Sales are very good (as you'd expect), aftersales support is excellent (unusual these days) with almost instant call backs and the installation by their installer was also excellent.
Highly recommended!
8 mai 2026
Avis spontané
Réponse de voltshare
Thank you so much for such a brilliant review! 😊
Great value, strong sales support and excellent after-sales care is exactly what we strive to deliver. We do like to ensure that when customers chose us, they get the full package.
Thank you also for the recommendation, it means so much to us!
Kerri-Lee (Customer Success Specialist)
Voltshare - EV Chargers
Kerri-Lee was an amazing help getting the chargers set up and has been fantastic with her customer service. It is lovely to say that these chargers are now set up fully for our guest to use.
6 mai 2026
Avis spontané
Réponse de voltshare
Thank you so much for your fab review and ever so kind words, Georgia! 😊
We're so pleased we could get your EV chargers transferred over to our back office and all set up for your guests. It was genuinely my pleasure being able to help with that!
You know where we are if you ever need us!
Kerri-Lee (Customer Success Specialist)
Excellent experience from start to finish.
Voltshare took care of everything from start to finish and made the whole process seamless. Kerri-Lee has been excellent throughout - letting us know what was happening when and was a constant source of help and advice. I would not hesitate in recommending Voltshare to others.
22 avril 2026
Avis spontané
Réponse de voltshare
Thank you so much for this amazing review! 😊
We always aim to take care of everything from start to finish. Making sure the process of installing your EV charger feels as seamless as possible is really important to us, so it's brilliant to hear that came across!
Communication is something we feel really strongly about and keeping our customers informed and being on hand for any help and guidance along the way makes such a difference, so I'm really pleased that showed throughout.
We really do appreciate your recommendation, and your very kind words!
Kerri-Lee (Customer Success Specialist)
Amazing Customer Service
Julian, our sales rep, was extremely helpful & informative during the pre-sale process of the installation of our five car chargers at our holiday cottages and fishing hut. Everything went smoothly, and the scheduling of each installation was tailored around our own timescales. Kerrie Lee was truly exceptional. She guided us through downloading the app, installing it, and setting up each site with remarkable patience and detail. She stayed on the phone until every step was complete. She is an absolute delight to deal with — warm, knowledgeable, and genuinely committed to helping in any way she can. We are so glad we chose Voltshare over other suppliers.
21 avril 2026
Avis spontané
Réponse de voltshare
Thank you so much, Sandra! What a lovely review! 😊
Five chargers across multiple sites is no small undertaking, and I'm really pleased the whole process felt smooth and fitted around your timescales.
Our onboarding call is something we really value, and it's so important to us that every customer feels fully set up and confident from day one, so it's wonderful to hear that came across!
I've passed your kind words on to Julian too. The sales process plays such a big part in the overall experience, and it's lovely when that effort gets recognised.
Hearing that you are glad you chose voltshare, genuinely means so much!
Kerri-Lee (Customer Success Specialist)
The customer service
The customer service, in particular the after sales care has been fantastic. Kerri-Lee has been so helpful guiding me through the set up and supporting at every stage and continues to do so. Thank you!
21 avril 2026
Avis spontané
Réponse de voltshare
Thank you so much, Emma! Your kind words really made our day! 😊
Great customer service is something we truly care about at voltshare, so it means a lot to hear it's making a difference!
We're always here whenever you need us throughout your EV journey!
Kerri-Lee (Customer Success Specialist)
We had a car charger fitted promptly
We had a car charger fitted promptly, by good workmanship from Partridge electrical services Aylsham on behalf of Voltshare.
Kerrie-Lee from Voltshare talked us through downloading the App and installing it in a very detailed method. She covered every part of it. Kerrie let us action all the points whilst on the phone. We can’t thank her enough. Julian our sales guy was also extremely helpful & informative pre sale.
17 avril 2026
Avis spontané
Réponse de voltshare
Thank you so much for this lovely review! 😊
I'm really glad the installation went smoothly with Partridge Electrical Services, and that the app walkthrough was helpful. We always like to make sure everything is covered so you feel fully confident from the start and I am so pleased you did.
Julian will be thrilled with the mention too!
We look forward to continuing this support throughout your EV journey! 😊
Kerri-Lee (Customer Success Specialist)
First time using a voltshare and very impressed
First time using a voltshare and having given up on some of the 'leading' names as they require an App, registration, card or too complicated to use was very impressed. Easy to connect and use, will definitely add to my favourites.
14 avril 2026
Avis spontané
Réponse de voltshare
Conrad, thank you so much for taking the time to leave this wonderful review! 😊
First time using a Voltshare charger and straight into the favourites, we are so thrilled to hear this! We put a lot of thought into making the whole process as straightforward as possible, because nobody wants to be standing in a car park wrestling with apps and registrations just to get a charge going!
So glad that ease of use came through for you and that you'll be choosing Voltshare again. That's exactly what we set out to achieve.
Kerri-Lee (Customer Success Specialist)
I was struggling to get my rented car…
I was struggling to get my rented car charged until I spoke with Kerri Lee from “ customer support “, who couldn’t have been more patient, helpful, efficient and professional and who effortlessly sorted the whole process out. Great experience over all and incredibly efficient and reassuring to deal with such competence!
2 avril 2026
Avis spontané
Réponse de voltshare
Tony, thank you so much for taking the time to leave this fab review and your very kind words! 😊
I have to say, I really enjoyed our chat while we worked through it all together. It's honestly one of the best parts of my job, getting to speak to our drivers and making sure they get sorted! A rented car throwing a curveball into the mix can make things a little trickier, but we got there, and that's what counts!
We never want any driver to be left stuck and knowing you felt reassured and in safe hands throughout means so much to us. That's exactly what we're here for!
Kerri-Lee (Customer Success Specialist)
Staying at the Hoste in Burnham Market…
Staying at the Hoste in Burnham Market I found I couldn’t get either of the two chargers to work. I couldn’t get through on the customer service number so left a message. A few minutes later the wonderful Kerri-Lee called and talked me through some possible fixes. It worked, I was happy. Great service.
23 mars 2026
Avis spontané
Réponse de voltshare
Jonathan, this has absolutely made my day, thank you so much for sharing this!
I know how frustrating it can be when you pull up to a charger and it just won't play along and the last thing any driver needs is to be left in a pickle! So when I spotted your message, nothing was going to stop me from getting you sorted!
Helping drivers get a charge is at the very heart of what we do at Voltshare, as we know how vital it is and we'll always go the extra mile to make it happen. So I'm absolutely chuffed we got there in the end!
Kerri-Lee (Customer Success Specialist)
Excellent!
We have had Voltshare chargers installed recently at Point Sands Holiday Park on the west coast of Scotland. Installation has gone well with only one or two minor problems which were sorted very quickly and efficiently by the amazing Kerri-Lee. She really does provide excellent back up and customer care. We recommend Voltshare for your EV charging solutions.
27 mars 2026
Avis spontané
Réponse de voltshare
Jonathan, thank you so much for taking the time to leave such a lovely review, it means a lot! 😊
I'm really glad the installation went well overall, and honestly, when those little hiccups do pop up, sorting them out quickly and efficiently is exactly what I'm here for.
Looking after our customers every step of the way is at the heart of everything we do, so knowing that shone through for you honestly couldn't make us happier.
A huge thank you for the recommendation! I've loved every minute of supporting you along the way and our wee chats have been an absolute highlight! We can't wait to keep that going throughout your EV journey at Point Sands!
Kerri-Lee (Customer Success Specialist)
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