Voyager Internet Avis 15

After months and months of issues with spark. Changed to voyager and physical connection is faultless. Only bad thing is The supplied wifi 6 router is pretty poor and no additional ouputs so recommend having a better access point and switch if needed.

These guys were initially quite good but after multiple price increases we and a referred family member decided to quit. They make it very difficult to quit, required not only email notice, but phone notice. Then the phone service delays the "effective notice date" because it's so hard to get through. A shame for such a promising ISP.

We signed up for "Fibre Max 500".
Plan is for Unlimited 500/100 up/down speeds.
Price? $99 per month.

Over the course of 2 Years, Voyager renames this plan to "Fibre Max" increases the speed to 920/500 (supposedly without any additional charge) then increases their pricing on 3 separate occasions, changing the name of the plan again to "Home Fibre 920".

The kicker? "Home Fibre 500" which has the 500/100 speeds we signed up for, currently costs $99.

We don't get any benefit from the increased speed as 500/100 was already higher than what we were actually receiving. This was all just a trick to put us onto a more expensive plan and hope we don't notice!

Most disgusting service ever received, while going through tough times and having services disconnected, (understand this unfortunate in a recession) they did not consider at all to notify that all phone numbers will no longer be ours, and have put them back in a pool where they were given to a competitor, now thousands of dollars of our marketing material have been giving them our business.. and they don't give 2 hoots absolutely disgusting!

After using Voyager for a year, my experience has been disappointing. Their support team doesn't maintain conversation history well, forcing me to explain my cancellation issue more than three times.

The service offers poor value - charging high fees for basic functionality with limited features. I recommend VOIPline Telecom instead, which provides more affordable options with better features (PBX, integrations, comprehensive reporting) and competent support...

Voyager's dashboard also appears very amateur despite the premium price tag and their contracts make it difficult to leave once you've signed up.

They got (stole or paid for hacked info as my number is not public) my number from somewhere on the internet. Cold called me 3 rings hoping for a ring back. Woman talking gibberish asking if I am happy with my insurance, where I was from and if I know how much I am paying. Found their number using truecaller app.

"Extremely Disappointing Service"

I’ve been using Voyager Services for my business for one year, and it has been an incredibly frustrating experience. Within this time, I’ve faced the same recurring issue twice, and each time it has taken them over a week to resolve it. As a business, timely resolutions are critical, but Voyager consistently falls short.

To make matters worse, replacements were not delivered on time despite assurances. I initially trusted them with a 36-month plan, believing it was a reliable choice for my business, but it has proven to be a poor decision.

Even now, I’m still chasing them to resolve the latest issue. Their customer service is the worst I’ve encountered—completely unhelpful and unreliable.

I would never recommend Voyager Services for business needs. Avoid at all costs.

Support for a very technical problem I had was truly superb. Highly recommended.

I have been with voyager for quite a few years and never had any issues at all.

Terrible service, I’d give no stars if I could. Speed is slow and patchy. I was in a lengthy 3 year contract with them. DONT SIGN WIT THESE GUYS!

Worst Company ever warning do not sign up, i had 5 connections with them, one of them i was paying for 1000MB and was only getting 300MB so i moved all my connections to another companies and they charged me termination fees on all connections.

2 weeks ago
NEW
Don’t do business with voyager. Poor communication and extortionate early termination fees. There seems to be a theme in the reviews here about bad experiences with fees and invoicing. I am 28 months into a 36-month term agreement. With 8 Months left to run across three sites for a business I have now closed, Voyager want close to $2900 in Termination Fees. This is after 28 months for services I have paid for and they are no longer supplying. These fees would be the same if I cancelled after 2 or 35 months. Completely inflexible in looking to review this fee given the situation. Looking at Spark and Vodafone they have a termination fee of $199 and $299 respectively Vs Voyagers $599 for Broadband. Not sure how they justify this.
The ironic thing here is that I tried to support the underdog in Voyager which has come back to bite me. It is better doing business with the bigger suppliers in future where fees are reasonable. I understand that Fees are payable in this situation but $2900 is gouging.
I hope they realise that their short term opportunistic gain will be less than what they could have achieved by my continued business over the years. I will be moving my other business away from them as soon as term expires and will never move any of my other businesses to Voyager. I will also ensure my experience is shared with anyone I know that is looking for a communications provider.

It took almost 2 years, 113 emails and 3 onsite visits to finally get Voyager to acknowledge that it was settings at their end that caused the internet problems with my clients site. Voyager wouldn't even offer a loyalty discount or grace me with an explanation. I'm absolutely disgusted by this. We should have just changed ISP's at the start. This is why there's no loyalty in the industry in NZ.

Terrible service. A year of mostly trouble free internet, albeit with poor routing (slightly worse ping and slightly slower than line speeds I got with my last provider), and then I'm suddently getting 10% of the line speed I'm supposed to. Voyager support are terrible: passively-aggressively blaming me when nothing on the network has changed and I'm still getting full speed on my LAN. Pulled everything apart for them to test different cables, same result. Voyager even suggested QoS and traffic management had somehow turned themselves on. But despite me doing everything they asked and none of it resolving the problem, they somehow still insist that the issue is with my equipment, all while providing no evidence to back that up. Even if they fix it, I'm done with them. I would suggest you find another ISP because when things go wrong, they're absolutely incapable.

Email for my customers was originally hosted by Net24. Fairly average email service, but brilliant support.

Since Voyager purchased Net24 the email service has gone from fairly average to totally unreliable and support to non-existent. Two of about ten tickets have received a response. The rest have gone unanswered.

I'm shifting my customers to an alternate provider. Even Microsoft would be better than Voyager.