Vrbo is accessible to actually talk to a real person for questions. And they allow me to send a message to the owner. Rented one time from Airbnb and couldn’t contact anyone let alone the owner with m... Voir plus

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Lisez les avis des autres
I would have given five stars but I couldn’t fill details on the booking form as requested. Tried more than once, but my booking did go thru & the payment taken. Relieved to hear from the owner that... Voir plus
Everything. The owner contacted me right away..I always feel confident when booking a holiday from vrbo. I unfortunately had to cancel .y holiday recently and I got my deposit the very next day.... Voir plus
Even at short notice some good properties to review just wish the filters were a little better thought out. For instance private parking and a layout of the property would quickly confirm what is actu... Voir plus
À propos de l'entreprise
- Location de vacances
- aussi dans
- Agence de location de maisons de vacances
- Agrégateur de voyages
- Maison de vacances
- Voyagiste
À propos de Vrbo
Écrit par l'entreprise
Founded in 1995, Vrbo now offers more than 2 million holiday homes across 190+ countries. From beach houses and cabins to flats and city apartments, Vrbo helps travellers find the right space for trips where privacy, comfort and connection matter most.
What is Vrbo?
Vrbo is focused exclusively on entire-home stays, so you book the whole place to yourselves, not a shared room, shared space or host-occupied home. That matters for travellers who want more privacy, more room and one home base for family holidays, reunions and group travel. Vrbo started as Vacation Rentals By Owner and still focuses on helping travellers book entire homes for trips that are better together.
Why travellers choose Vrbo
Not every trip is best served by a hotel room or a stay with shared spaces. Vrbo is for travellers who want an entire home where they can stay together more comfortably.
With a Vrbo holiday home, travellers can:
* stay together under one roof
* enjoy privacy with no shared spaces
* cook, relax and connect comfortably
* choose a home that fits the way their group wants to travel
* spend less time coordinating separate rooms and more time being together
How does Vrbo work?
Booking on Vrbo is simple:
1. search where and when you want to travel
2. compare holiday homes, prices, amenities and reviews
3. book the entire home that fits your trip
Book with confidence
Vrbo helps travellers book with confidence through clearer information upfront. Listings can include:
* verified guest reviews
* real traveller photos
* detailed amenities and property highlights
* Q&A from past guests
* review summaries that help set expectations
Support you can trust
Every booking is automatically backed by VrboCare. If a significant issue affects a covered stay, Vrbo will help travellers find a similar place or receive a refund when eligible. Vrbo also offers customer support 24 hours a day, 365 days a year, with help available via chat and phone. And because trust also means privacy, interior cameras, shared homes and unannounced visits from hosts are not allowed on the platform. Together, these protections help travellers book with more confidence and fewer surprises.
Rewards through One Key
Vrbo is part of One Key, a free travel rewards programme that lets you earn and use rewards across Expedia, Hotels.com and Vrbo. Members can earn up to 2% in OneKeyCash on holiday rentals and use rewards across eligible bookings on all three brands. Members also get instant Member Prices on hotels through Expedia and Hotels.com:
* Blue members save 10% or more
* Silver members save 15% or more
* Gold members save 20% or more
* Platinum members save 20% or more
*Terms apply. OneKeyCash is earned on eligible bookings and redemption is limited to eligible bookings and participating holiday rentals.
Coordonnées de contact
Etats-Unis
- 1-877-202-4291
- vrbo.com/en-gb
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Easy and straightforward will use again…
Easy and straightforward will use again thanks
The booking was efficient
The booking was efficient. The instructions for booking and paying were clear and easy to follow and confirmation was received promptly.
Also good security checks for payment and card details.
Simple process and cancellation options
Pricing cons
When I initially booked there was a 10% discount. As I had to change dates - the accommodation preferred a slight change - there was no longer the discount so rather than £630 less for 2 days less, it was only £300 less.
Frustrating chatbot
My account switched to showing in dollars for some reason. I tried to get help from the chat bot,and it couldn't answer my question and kept repeating the same question to me and would not connect me to a real person. Very frustrating and almost resulted in me not making the booking
We had a great stay at this beautiful…
We had a great stay at this beautiful property. It is a lovely space to spend time with friends and family. The location is right near Menai Bridge.
If i had any questions Mark replied to my messages promptly.
We were charged a deposit for the stay which we paid before, it was returned to us on the same. It was a really straight forward.
Terrible
This is the second time we have used vrbo and the second time the property has been double booked. The property owner has called to apologise and asked if we can cancel on our side as they can't from their side. Same story both times on different properties with different owners.
This must be an issue with vrbo. Will not be using again, we will stick to booking platforms that are reliable.
Very easy and quick booking system with…
Very easy and quick booking system with quick response.
Very easy to book a property & at a…
Very easy to book a property & at a reasonable rate. The website is easy to use as well.
Easy to navigate through.
the host cancelled within days and with…
the host cancelled within days and with no explanation. very annoying as I missed the email as I was not at home
Very easy to book
Very easy to book. Photos give comprehensive details of the property
Easy to book and lots of choice
The booking process and information…
The booking process and information provided was excellent. No hidden traps. All straightforward and hassle free.
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