I am installing my second mini wall tomorrow and due to receive my 3rd machine which is a slim wall, later this week. So far, the shipping, installation and customer service has been fantastic! I orde... Voir plus
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Lisez les avis des autres
Beyond happy with VTM. Great communication, exceptional service / support. Their platform / app is easy and works great. 3 machines with more to come.
Great customer support, been an operator with them for over a year and they always get it taken care of. Definitely wanna highlight Chris and Darshak in tech support for always going above and beyond... Voir plus
L'entreprise a répondu
This was my first time buying a machine and the support was there every step of the way. I had dumb questions they answered and helped me figure out my set up. Jacob was very helpful.
À propos de l'entreprise
- Fournisseur de distributeurs automatiques
- aussi dans
- Boutique d'objets à collectionner
- Distributeur d'appareils électroniques
- Distributeur de produits de beauté
- Fournisseur de logiciels
- Magasin de cartes de collection
Écrit par l'entreprise
VTM Vending: Pokémon card, vape and smart vending machines with U.S.-based support. VTM Vending designs and supplies smart vending machines for operators, from first-time owners placing one machine to businesses running a multi-site route. Our lineup includes Pokémon and trading card vending machines, vape and nicotine pouch vending machines, and the new AI-powered Smart Cooler, in wall-mounted and freestanding models built for bars, shops and other high-traffic locations. Every machine runs on the same platform: a 32-inch touchscreen, Wi-Fi connectivity and a pre-installed Nayax cashless terminal that accepts cards, tap-to-pay, Apple Pay and other digital wallets. Coil sizes adjust to fit your products, so the same machine can sell card packs, vapes, nicotine pouches or small collectibles. For age-restricted products, an optional ID scanner reads the customer's driver's license before the sale. Our Vending Management System and mobile app let you run every machine from one place. Track sales and restock alerts in real time, update products and on-screen ads remotely, restart a machine, set user permissions and export reports, with your data hosted in the U.S. Service is what our customers mention most. Our U.S.-based team handles onboarding, training and live tech support, backed by a full video tutorial library, replacement parts, a coil sizing guide and state vape law guides. Need inventory? Through VTM Vending Wholesale, operators can source Pokémon booster packs to keep their machines stocked. VTM Vending is based in Solon, Ohio, and ships from our Cleveland-area warehouse. Visit vtmvending.com to compare machines and find the right fit for your location.
Why operators choose VTM
Écrit par l'entreprise
- U.S.-based support
- Onboarding, training, live tech support and a full video tutorial library.
- Every machine, one dashboard
- Track sales, get restock alerts and update products remotely, on web or mobile.
- Cashless-ready out of the box
- A pre-installed Nayax terminal takes cards, tap-to-pay, ApplePay and digital wallets.
Our warranty promise
1-Year Limited Warranty
VTM machines are covered by our 1-Year Limited Warranty against component failures and manufacturer defects. For warranty claims, email support@vtmvending.com. Returns are accepted within 30 days of shipment (10% restocking fee applies).
Coordonnées de contact
5370 Naiman Parkway, Suite L, 44139, Solon, Etats-Unis
- 888-373-8158
- sales@vtmvending.com
- vtmvending.com
Smart vending machines, ready to run
4,8
Excellent
231 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Jacob was extremely helpful throughout…
Jacob was extremely helpful throughout the entire process. He answered all of my questions, created a custom invoice to accommodate my pickup, and helped work through the payment details. Great communication and customer service. I’m excited to receive the machine and get started!
5 septembre 2026
Avis spontané
Réponse de VTM Vending
Thank you Mike! It was a pleasure working through the details with you. Excited for you to get the machine up and running, and I'm here whenever you need anything - Jacob
Ordered machines on a Sunday and the…
Ordered machines on a Sunday and the sales rep Corey personally reached out to me within hours to not only thank me for my order, but to give me his contact info for any questions. He has jumped thru hoops to help me with any and all questions I’ve had!!! Awesome guy to work with!!! Thanks again Corey. That type of customer service does not exist anymore!
24 juillet 2026
Réponse de VTM Vending
Thanks for the kind words Zach! Looking forward to helping you grow this business even further! -Corey
10/10 experience with VAPE WTM
10/10 experience with VAPE WTM , if you work with Jacob he will make sure your experience goes smoothly, not much more you can ask for, highly recommend working with these guys.
24 août 2026
Avis spontané
Réponse de VTM Vending
Thanks Joshua, appreciate you saying that. Any questions down the road, you know where to find me - Jacob
i told jarret what i wanted and he was…
i told jarret what i wanted and he was able to pack my order for me taking out any guess work on what i needed. very nice with great people skills. order arrived in two weeks with no issues. can not wait to order again from this company keep up the good work !
5 août 2026
Avis spontané
Réponse de VTM Vending
Aaron, thank you for sharing this. Jarett takes pride in listening closely and packing orders to exactly what his customers need, so it's great to hear that took the guesswork out for you. We're glad the order arrived on time without any issues. Thanks again, we look forward to your next order.
Sales team alwats helps and the…
Sales team alwats helps and the customer service is great thanks again vtm
27 juillet 2026
Réponse de VTM Vending
Thank you for the kind words. We're glad the sales team has been consistently helpful and that customer service has met your expectations. It means a lot to hear that consistency coming through. Thanks again for sharing this.
“Everyone I spoke with was extremely…
“Everyone I spoke with was extremely professional, courteous, and helpful. Anytime I had a question, someone was readily available to assist me and made the entire process easy. I truly appreciate the excellent service and support. Thank you again! Night Life Machines llc
27 juillet 2026
Réponse de VTM Vending
Thank you for such a kind review. We're glad everyone you spoke with was professional, courteous, and quick to help whenever you had a question. It means a lot to hear the process felt easy from start to finish. Thanks again for the recommendation.
Company helped me to pick out the right…
Company helped me to pick out the right machine, cards and accessories. Customer Service was great. When I received the machine, I called customer service and they helped me configure everything. Will definitely purchase more.
29 juillet 2026
Réponse de VTM Vending
Roseann, thank you for sharing this. We're glad our team was able to help you pick the right machine, cards, and accessories, and then walk you through configuration once it arrived. It means a lot to hear the whole process felt supported. Thanks again, we look forward to your next order.
From my very first reach out to VTM:
From my very first reach out to VTM:
• My salesman Jarett, has been so helpful, supportive and knowledgeable!
• Along with my vending machine being crated so securely for shipping.
• The setup was easier than I expected and their website has many great instructional videos.
This has all contributed to the purchasing experience being top notch from VTM.
I will personally be recommending VTM to my network.
19 août 2026
Avis spontané
Réponse de VTM Vending
Thank you for sharing this. Jarett takes pride in being supportive and knowledgeable from the very first conversation, so it's great to hear that came through for you. We're glad the setup went smoothly and that the instructional videos were helpful along the way. Thanks again for recommending VapeTM to your network.
They went above and beyond to make…
They went above and beyond to make things right. They are fair honest and reliable business partner for my company. I would highly recommend working with vape tm
22 juillet 2026
Réponse de VTM Vending
Gilbert, thank you for such a generous review. We're glad our team was able to make things right and that it reflected the kind of fair, honest partnership we aim for. We appreciate you taking the time to share this. Thanks again for the recommendation.
Super simple ordering process
Super simple ordering process. Website is very straight forward and user friendly. All the items VTM sells is very descriptive, so making a decision is pretty streamlined.
Most importantly, my machines arrived faster than expected which great and the packaging they arrived in was like fort knox.
I will quickly be ordering 6 additional machines.
24 juillet 2026
Réponse de VTM Vending
Brian, thank you for such a detailed review. We're glad the ordering process was simple and that the website made it easy to compare options. It's great to hear your machines arrived quickly and well packaged. We're looking forward to your next order of six machines.
Delivery service and customer support
Delivery service was much faster than anticipated and customer support has been very responsive.
14 juillet 2026
Réponse de VTM Vending
Thank you for the kind words. We're glad the delivery came in faster than expected and that our support team has been responsive along the way. It means a lot to hear both sides of the experience went smoothly. Thanks again for sharing this.
VapeTM is the best
VapeTM (especially Dakota) has been amazing from my start. Dakota is always willing to go the extra mile, and often gives me some really valuable insights.
17 juillet 2026
Réponse de VTM Vending
Mike, thank you for such a thoughtful review. Dakota takes pride in going the extra mile and sharing insights that actually help his customers, so it's great to hear that's been true for you from the start. We appreciate you taking the time to share this. Thanks again for choosing VapeTM.
Great TCG Machine!
My TCG machine is absolutely crushing it, and Jacob has been 10/10 to work with.
Their FAQs and Support team are also extremely helpful, and machines a pretty simple to use but highly effective.
9 août 2026
Avis spontané
Réponse de VTM Vending
Thank you, Harman! We're glad your first machine is performing so well, and we're looking forward to helping you scale your business. - Jacob
Wondering when is my 2 machines I was…
Great service, great products, company professional and great
14 juillet 2026
Everything great
Everything great, sales and service. Got some great people working with you guys.
15 juillet 2026
Réponse de VTM Vending
Eduardo, thank you for the kind words. Dakota takes pride in making sure both the sales and service side of things go smoothly, so it's great to hear that came through for you. We're glad you've had great people to work with along the way. Thanks again for sharing this.
Delivery service
Delivery service. Online said 1-2 weeks for shipping. We were informed now it will be closer to 4 weeks.
15 juillet 2026
Dakota did great answering all my…
Dakota did great answering all my questions machine arrived and is working great!
15 juillet 2026
Réponse de VTM Vending
Thanks for the shout out Connor. If you need anything you can always reach out! Happy things are going well for you
The durability and sleekness of the…
The durability and sleekness of the machines are so perfect for my business.
15 juillet 2026
Réponse de VTM Vending
Mario, thank you for the kind words. We're glad the durability and design of the machines have been such a good fit for your business. It means a lot to hear the build quality is working well for you day to day. Thanks again for sharing this.
Great Company and customer service.
13 juillet 2026
Réponse de VTM Vending
Brent, thank you for the kind words and for choosing VapeTM again. Corey takes pride in making sure every customer has a great experience, so it's great to hear that came through for you. We appreciate you taking the time to share this. Thanks again for your continued business.
Absolutely amazing team
I have been building my business and have only talked with Jacob and Corey and I must say the communication between those and all hours of the day have been amazing, I just placed my first order on a vending machine and can't wait will definitely be buying all my machines through them as I grow
29 juillet 2026
Avis spontané
Réponse de VTM Vending
James, thank you for such a kind review. Corey and Jacob both take pride in staying responsive at all hours, so it's great to hear that came through as you built out your business. Congratulations on placing your first machine order, that's an exciting step. We look forward to growing with you as you add more machines.
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