Volkswagen UK Avis 

Issues with connectivity to cloud started on 27th November now after 16 days and repeated failed call backs and 10 hours on the phone to a combination of digital services and customer services in the UK i am still being told my car isn’t connecting to the cloud, digital services REFUSE to escalate to technical (as they promised they would do on 27/11) and I need to speak to UK Customer service - UK Customer service tell me they can’t escalate it to technical and speak to digital services
We then get promised call backs but they don’t happen ring up and ask to speak to someone else and told the case can’t be passed to anyone but the person it’s assigned too - I have now requested all call recordings (although I was promised these today but that hasn’t happened) and also now escalated to executive office in UK i did this by contacting the CFO of VW Financial Services who actually called me and agreed it was “shocking service” and they would escalate it to the executive office of VW UK customer service and I’d hear from them today - still waiting for that call back
Dealership can help but if they find NO fault I will need to pay - yet VW admit ny car isn’t connecting to the cloud but refuse to send an email to say they will cover the costs
Computer says no seems to be VWs answer
UPDATE - so after 17 days the executive office for VWUK have finally stepped in and arranged for my car to be inspected at my local dealer to determine if the fault is the car or software or nothing - the executive office person was extremely helpful and actually cared about me as a customer let’s hope the promises are delivered on - will update in due course

We bought an Id3 (EV),been at dealership since October 1st,refuse to look at it until October 18th,disgnostics by AA,identified over 40 software issues,most serious affecting brakes. Given a vauxhaul as courtesy car,expected to pay for fuel. Dealership extremely unhelpful,not enough trained technicians, how can such a big company sell expensive EVs and not have enough qualified technicians? Dealerships response has also been, 'you're agreement is with VW not JCT600',yet the dealership has a VW sign and is where VW instructedus to take the vehicle.Customer services,don't communicate with customers. WILL NEVER BUY VW AGAIN. Happy to take £40,000,plus money for servicing,yet treat customers disgracefully when the car(under warranty )develops software issues. Dealership and customer services always give conflicting information. Premium prices for a well below budget service. We had to contact VW uk via Twitter to get any kind of response,even then we have to keep chasing things up. Customer services said they don't know how long to source parts,which is odd considering the dealership says the vehicle hasn't been looked at yet,so who exactly is telling us the truth?

Vw Kent. I have a vw Golf, with over two years warranty left. I Took my golf in with a problem. Not very helpful at all. Second Golf I have had. Service staff have a attitude problem. Needs to be addressed. I was told that warranty might not cover the fault. It is quite clear its a design fault. They are so negative when it comes to warranty cover. Vw need to get there act together and start to treat customers with respect. Honda never do this, they are always very helpful. And if the car is in warranty they don't say you might have to pay for this. When the car is still in warranty. It just needed an adjustment done. Fingers crossed.

My Daughters Volkswagen had smoke coming from the read USB which led to my Son in Law managing to remove the unit before it caught fire. The Volkswagen dealer said the flawed unit was under warranty but the damaged wires and trims weren’t and wanted £400 to repair so stating my son in law shouldn’t have removed the unit and let the car burn!! When I complained to Volkswagen they said it had nothing to do with them and I should sort with the authorised dealer. They weren’t even interested in more info on the cause of the potential fire which I find alarming

Corrosion on the boot of a 2018 Tiguan. VW dont want to know despite their 12 yr anti-corrosion warranty. Case is now with the Motor Ombudsman

Firstly car is comfortable and mechanically reliable to date. With a good mix of economy and power in both urban and national speed limit settings. The infotainment system is not an issue for me in fact i quite like it now its all preset to my taste.
However there are fundamental issues i need to address. Firstly the ACC , continues to think , intermittently , that my car is on nearby 30mph or 40mph roads when i am actually driving at speed on 60mph or 70mph roads, and brakes the car accordingly and unexpectedly. As this is unpredictable it can be scary and is not confidence inspiring. The vw dealer checked it and said they could find no fault. A mechanic i know said it was a gps recalibration that was needed, it will be booked in again shortly.
Annoyingly the dashboard module is loose and vibrates on older road surfaces. Same dealer said they couldn't find an issue, tbf they would need to be deaf to miss it additionally its clearly loose and moves if pushed.
Upon 2nd visit to dealer they completely ignored the dashboard module and said the rattle was coming from a broken air vent on the right hand side of dashboard , which they said they wouldnt fix under warranty as the car had been worked on(somewhat accusatory).They wanted to charge me £320 for the repair. This is an ongoing investigation with VW currently and i will update with the results. I bought this car based on VW’s build quality reputation across the group. My previous car which i owned from new , also a VAG branded car, lasted 16 years . Because of this i bought another VAG branded vehicle, again new. I am somewhat regretting this at the moment and it will come down to VW’s investigation with the dealer that will once completed determine whether i keep this car or trade it in once it is out of negative equity. Nice ideas but flawed due to apparent cost cutting on trim . Now resolved in my favour and repairs now authorised at a different vw dealership. Pat on the back for vw . Happy with my car again. And trust restored.

After a non fault accident I insisted on taking my car to a VW recommended repair shop. I ended up with poor service, the garage is unresponsive and VW are useless. They advised me, if I’m not happy with the garage, to take my complaint to the motor ombudsman. However, the garage in question isn’t even registered with the motor ombudsman! VW continue to recommend them on their website.

Been driving the Golf 8 2.0 diesel for about a year always been a fan of the golf normally bicely weighted with good handling.. however the edition of the on-board computer has ruined the brand this brand.. its shocking how bad the voice control is despite the leaps and bounds this technology has come forward the seem to have reverted back to some 1990s software for their VC option.. this coupled with the lane control switching back on every time you turn car off and on which is an absolute awful feature makes me wonder who actually owns the car! Shocked at how an established brand like VW can get it so wrong..

Martins Group VW service from Basingstoke! I've never seen such rogue traders before! Booked a diagnosis through the VW portal and 3 days later they asked me 6 times more fee by email just before picking up my car! The woman has been smart on the phone accusation of shouting at her during showing my frustration! Then Service Mng called and said he didn't know the diagnoses service is available with them! But receptionist booked 3 days ago with the fee on the web portal and confirmed pickup my car. Then Martins offered 50% discount by reducing diagnosis time which meant they were not gonna check properly! In summary, total disappointment from the "World's Leading Car Company" My First VW and is the last VW. Stay away from Martins Group VW...

Ordered a VW ID3 over a year ago from JCB Volkswagen Medway via Drive the Deal. Had zero contact. If I contact them they will given me an update, which is usually that they don't know when it will arrive. VW have no system in place to track the vehicle production, and when I can't get an answer from the dealer I contacted VW who just said go back to your dealer. Really poor customer service. I understand there are delays to production, but thats no excuse for such poor communication from both VW and their dealers. Disappointed to be honest. First time I've ever bought a new car, and probably the last, certainly from VW. Will update review if things improve. Ordered 12 October 2021. Still no sight of arrival.

We have a Motability VW Tiguan Match which was received, new in June 2020, my wife has complained the satnav is very poor compared to our previous cars, so I spoke to the local VW Dealer and was told I could download an update, on line, when I started it stated the download would take around 10 hrs.
I spoke to the VW Dealer again advising it would be stupid & waist of money for me to download for 10 hrs, and got told that they could upgrade our satnav for £90.
WHAT A COMPLETE RIP-OFF, SO MUCH FOR CUSTOMER SERVICE & CUSTOMER SATISFACTION!!!

Bought a ‘21 plate VW UP! Gti from Parkway Volkswagen in Leicester and awaited delivery. Was later told there problems with the car and it needed new parts which would be several weeks at least before they arrived . When it was finally delivered to me more problems arose only a week later and it was taken back in yet again. 4 weeks later the exact same problems have occurred yet again. I do not expect problems already with a car less than a year old with very low mileage. I am shocked and appalled by the customer service received from Leicester and Volkswagen. Poor excuses and service from their dealership who obviously did not carry out all the correct vehicle checks pre delivery. This is my second VW car and I also had major issues with a brand new Lupo several years ago which VW refused to honour the warranty and I was left with huge bills. I wish I’d never bought Volkswagen cars and will not be buying from either again or recommending them. It’s also no surprise had no response from VW after complaining to them . Avoid!!

I bought a second hand VW Golf which came with a fully stamped up service history at one VW dealer. Once I started to inspect the book carefully I found that the dealer had simply ticked every box on each service. I had no way of knowing if it had had an oil change service, an inspection or an inspection service.
I wrote to VW UK Customer Services (they do not provide an email address) seeking clarification of the servicing the car had received, sending the letter by recorded delivery. They signed for it on the 22nd December 2021.
They have never acknowledged this letter at all. They have never responded. They have done nothing.
Pity I cannot give them a zero star rating.