VX3  Avis 1 141

Good quality items, took a little while to come but understandable as I ordered personalised items. Would highly recommend.

In Need of Major Overhaul

The ordering and stock systems are in dire need of updating or at least better management. Lead times are not respected, and there seem to be numerous points where orders can be overlooked or not produced at all. I had to call after four weeks of waiting, only to find out that my item was sent to embroidery the same day I reached out. How much longer would I have waited had I not followed up?

Communication is virtually non-existent when it comes to informing customers about delays. It feels like it's up to the customer to constantly chase for updates on their orders. Overall, the service has been inadequate, and I hope they can make the necessary improvements.

Perfect fitting kit and great range available. The kit has completely changed the look of our rugby club alongside the new professional image we are trying to create. The whole club are so happy with the products and as a head coach and main driver of this change, so am I.

Great service , and great quality merchandise

Wanted to order a deal bundle but phoned VX3 to ask for a swap for a different size for 1 item. The guy I dealt with was friendly, helpful & efficient. VX3 kindly accommodated my request. First rate customer service from VX3 & their employee who patiently helped me through the process when I misunderstood something. What a refreshing change to deal with a business that looks after their customers. Definitely use again.

sizing is hit and miss across products
printing personalisation is not of great quality

Great quality and items true to size.
Quick despatch of order. Received within 4 days of placing it.

Ordered from VX3 many times always easy ordering with quick delivery. Got a dryrobe this time and it’s excellent. Another great purchase

Easy order process and smart kit. Would have helped to have a guideline on how long order would take.

Great material on all equipment and super easy to navigate website. overall great company!

Been using vx3 for a couple of years for my boys. Picked up some adult clothes for me and really good quality, fit is great and price is outstanding!
Great customer service, fantastic range and really speedy delivery!

VX189255

Great quality items purchased for my kids football team, and at a reasonable price.

The items are good quality and as described but the order took quite a long time to come- around 15 days. I realize I ordered in the summer holidays and it's a busy time but there must be a more efficient way of gathering a schools order. The items are also quite pricey and delivery is too.

Lovely material and perfect sizing

Ordered club kit during summer due to long delivery times. Order arrived in September but missing a pair of shorts as wrong size sent.
Update - customer service have now been in touch and resolved.

Excellent service, ordering easy, delivery quickley

fast delivery, items are of good quality, true to size clothing

Very good quality. Fast ordering and sending. Easy tracking. I recommend vx3 !

Good web site. Easy site to navigate.customer service excellent

Order was quick and really good quality.