Absolutely terrible delivery experience. Not only that the driver handled the item with no care, the straps holding the box together ripped and the box just about holds together, but also felt it was... Voir plus
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Lisez les avis des autres
Maybe you should remove all your vehicles off the road for other road users safety. Followed one of your vehicles from your base to Manchester and not one indicator seen or used so obviously you have... Voir plus
L'entreprise a répondu
What started as a problematic day due to a failed delivery, this was due to my supplier and not Walkers Transport, however, Rachel in the office went above and beyond to assist, arranging my pallets... Voir plus
L'entreprise a répondu
With our colleague Denise on holiday, we needed to get some pallets out quickly but didn't really know the process . We gave Caroline at Walkers Transport a call for some help, and she was amazing —... Voir plus
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À propos de l'entreprise
- Service logistique
- aussi dans
- Coursier
- Entreprise de livraison
- Service de courrier et de livraison
- Service de livraison
Écrit par l'entreprise
WS Walkers is a leading UK provider of innovative logistics, transport and warehousing solutions. As the Northern superhub for the Palletways Network we combine national reach with local expertise to deliver flexible and reliable services that support the supply chains of thousands of customers across multiple industries. With depots in Manchester, Leeds and the Midlands, our strategically located hubs connect seamlessly to the Palletways network – Europe’s largest and fastest-growing express palletised freight network. We specialise in next-day and economy pallet delivery across the UK and Europe, offering exceptional service levels through advanced technology, dedicated account management and a strong focus on customer satisfaction. From single pallet movements to full-load solutions, integrated warehousing, and value-added services, WS Walkers is committed to delivering smarter logistics that drive efficiency and growth for our customers.
Coordonnées de contact
2,5
Bas
38 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Very professional caring service
I just received my floor tiles Delivery by WALKERS TRANSPORT.
Drivers was Absolutely Amazing Very Excellent Professional caring customer service. With so much helpful friendly and understanding.
Sir Thank you so much for your time service and support sir.
10/10. 😊😊😊😊😊😊😊😊😊😊😊
21 juillet 2025
Avis spontané
Réponse de WS Walkers
Thank you for taking the time to leave us such a lovely review. We’re really pleased to hear you’ve had a great experience with Walkers Transport. Your kind words mean a lot to the team, and we truly appreciate your support. Thanks, Walkers Transport
Missing roof from Tiger shed
Delivered a Tiger shed from Halfords with no roof panels included in the package.
We got 1 hour's notice from Walker's about the delivery. I was out at the time, luckily my partner was at home.
10 juillet 2025
Avis spontané
Réponse de WS Walkers
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience with the delivery and the inconvenience caused by the short notice provided. We understand how important it is to have sufficient time to prepare for a delivery, and we appreciate how frustrating this must have been.
We’re also sorry to hear that the item was not received in full. This is not the standard of service we expect to provide, and we will ensure your comments are passed on to the relevant teams and the supplier.
Thank you again for bringing this to our attention.
Walkers Transport
APPALLING SERVICE
We wouldn’t recommend this company to anyone. The service we received from Lauren (the lady with a face very obviously full of filler and botox) was appalling, unnecessarily rough, rude, and completely unprofessional throughout the appointment. To make matters worse, after a phone call, she must have thought she had hung up, but I overheard her speaking disparagingly about her colleagues Stuart and Lucas to someone named Simone, who seemed to agree. It’s shocking to witness that kind of behavior within a team, and it speaks volumes about the culture at this business. Overall, a very disappointing and uncomfortable experience.
27 juin 2025
Avis spontané
Réponse de WS Walkers
Thank you for taking the time to leave your feedback.
We are very sorry to hear about your experience and the concerns you’ve raised regarding professionalism and conduct. This is not the standard of behaviour or service we expect from anyone representing Walkers Transport.
We take matters of this nature very seriously, particularly where team conduct and internal communication are concerned. Your comments will be escalated to the relevant management team for review and appropriate follow-up.
We appreciate you bringing this to our attention, as feedback like this is important in helping us maintain the standards we expect across the business.
Thank you again for your comments.
Walkers Transport
Utterly Unacceptable
Walkers Transport delivered several parcels of almost 300kg in London and little did I know that when I went out to talk to the guys they had left - Let me use this word, which have never used to qualify anyone - but they are absolute scum. No one notified this would happen. This is utterly unacceptable.
2 juillet 2025
Avis spontané
Réponse de WS Walkers
Thank you for taking the time to leave your feedback.
We are very sorry to hear about your experience and the concern caused by the delivery process and lack of communication on this occasion. This is clearly not the standard of service we expect from our drivers or partners within the network.
As part of a national pallet network, Walkers Transport works with a number of trusted partner depots and carriers to complete deliveries across different regions, including London. While communication and tracking updates are provided through Walkers, the final stage of delivery may sometimes be carried out by a partner within the network. However, this does not lessen our responsibility for ensuring a professional and courteous service is delivered at every stage.
We are particularly concerned by your comments regarding the conduct of those involved, and we will ensure this is fully investigated with the relevant partner depot as a matter of urgency.
Thank you again for bringing this to our attention.
Walkers Transport
I have had deliveries twice now from…
I have had deliveries twice now from this company and all I can say is how polite and helpful their drivers were on both occasions. Absolutely fantastic.
Thank you.
27 juin 2025
Avis spontané
Réponse de WS Walkers
Thank you for taking the time to leave us such a lovely review.
We’re really pleased to hear that on both occasions you received polite and helpful service from our drivers. We’ll be sure to pass your kind comments on to the team, as feedback like this means a great deal.
We truly appreciate your support and look forward to delivering for you again in the future.
Walkers Transport
Cant do ,talker the talk but dont walker the walk and dont deliver on time…
They Talker the talk but dont walker the walk and dont deliver on time Im a business owner and rely on delivery company delivering on time and that have good communication. My Order has not been delivered that should have been dropped yesterday when I rang up I got 20 minutes on hold listening to a woman tell me how wonderful and reliable they are and when I eventually got through was told they where too busy you will have to wait in line in a very rude manner .Good luck if you treat your customers in this way manners cost nothing but go a long way
19 juin 2025
Avis spontané
Réponse de WS Walkers
Thank you for taking the time to leave your feedback.
We are very sorry to hear about your experience and the frustration caused by the delay to your delivery, long wait time on the phone, and the way your enquiry was handled. This is not the standard of service or communication we aim to provide, particularly to business customers who rely on timely and dependable deliveries.
We also apologise that the experience you had when contacting our team came across as unhelpful and rude. This will be reviewed with the relevant department as a priority, as we expect all customer interactions to be handled professionally and with respect.
We understand how important reliable delivery and clear communication are to your business, and we are sorry that we have not met those expectations on this occasion.
Thank you again for bringing this to our attention.
Walkers Transport
Great service
Ordered tiles from tiles direct and I was pleasantly surprised by the detailed tracking I received. I had multiple emails and texts updating me continuously throughout the day. Extremely informative and accurate. Great service !
18 juin 2025
Avis spontané
Réponse de WS Walkers
Thank you for taking the time to leave us such a great review.
We’re really pleased to hear you were happy with the tracking updates and found the communication clear, accurate, and helpful throughout the delivery process. Keeping customers informed every step of the way is something we place a strong focus on, so it’s great to know this made a positive difference to your experience.
We appreciate your feedback and hope to support you again in the future.
Thanks, Walkers Transport
Whats the point of a tracker if it doesnt get updated!
When you are hold on the phone(which you will be!) Walkers will boast about their fantastic tracker so you can see where your delivery is! Its a shame it doesnt get updated or Walkers dont know what understand what has been written on it.
All was well with my (large) delivery until it was transferred to a local company (Eminence Transport) Walkers tracker and emails told me to expect deliver at 8.12 am with a window of 7.12-9.12.
Come 10am I check the tracker to see that the load had been removed from drop off plan.
Phoned Eminence to be told it was definitely on the manifest and it would be delivered between 2-4pm
Tried calling walkers and got no answer.
4.30pm and no delivery.
No reply at all from Eminence. Finally got through to Walkers who could only tell me what was on the tracker (no help at all) They finally got through to Eminence and were told the truck had been in an accident!! And that the would leave an email and a message saying it needed to be delivered Saturday morning and that someone at Eminence would call/and or email me to confirm.
When I asked what it meant that the tracker said it had been removed from the drop off plan the lady could not tell me what that meant.
Saturday morning: No email, no phonecall so at 10.30am I was just about to give up and go out (having wasted the whole day Friday waiting in) and there was a knock on the door and the delivery was made.
The poor driver was doing overtime to clear the backlog. The reason was, in his words, they have too many jobs and not enough drivers.
The truck was the same truck that was booked for my Friday delivery. No sign of any accident damage at all!!!
Today at 7.13 The tracker was updated saying it had been delivered and there was a photo for proof. But there was no photo.
Whilst I appreciate that the issues were caused by Eminence Not Walkers Directly there is absolutely no point in having a tracker if its not updated.
I will now no longer use the supplier if they are going to use Walkers.
6 juin 2025
Avis spontané
Réponse de WS Walkers
Thank you for taking the time to share your detailed feedback.
We are very sorry to hear about the experience you’ve described, particularly the confusion around tracking updates, delivery timings, and the lack of clear communication throughout the process. We fully understand how frustrating this must have been, especially after spending time waiting in for a delivery that did not arrive within the expected window.
As part of a national pallet network, Walkers Transport works alongside trusted partner depots and carriers to complete deliveries across the UK. While all tracking updates and communication are issued through Walkers, the final part of the journey can sometimes be carried out by a partner company within the network. We understand that this can sometimes lead to inconsistencies, and we are sorry for the impact this had on your experience.
We also appreciate your comments regarding the tracking system. It is designed to provide visibility, and we are sorry that in this case it did not accurately reflect the progress of your delivery or provide the clarity needed.
Your feedback has been shared with the relevant teams and network partners to help improve communication, tracking accuracy, and overall service reliability.
Thank you again for bringing this to our attention.
Walkers Transport
Logistical Nightmare
Ordered a bulk delivery from an aggregates company who use this group for deliveries.
So good they “forgot” to load the delivery and then couldnt be bothered to ensure the delivery the next day.
I would look elsewhere.
9 mai 2025
Avis spontané
Réponse de WS Walkers
Thank you for taking the time to leave your feedback.
We’re very sorry to hear about your experience and the issues you’ve described regarding the delivery not being loaded and the subsequent delay. We understand how frustrating and inconvenient this would have been, especially when expecting a bulk delivery.
This is not the level of service we aim to provide, and we will ensure your comments are passed on to the relevant depot and teams involved so this can be reviewed and addressed.
Thank you again for bringing this to our attention.
Walkers Transport
Extremely rude and unprofessional…
Extremely rude and unprofessional service. The delivery driver called me and said he would arrive in five minutes and asked me to meet him. It was a heavy delivery. I tried calling the person who was on-site to meet the delivery, but couldn’t reach them, so I called the driver back and asked him to dial the flat number on the intercom, explaining that there were people inside who could receive the delivery. He started shouting at me, that he doesn't have time for it, was extremely rude, and then hung up on me. I tried calling him back, but he did not pick up. When the person on-site met him, the driver also shouted at them, dumped two pallets — over a ton of goods — on a parking space (where it was not permitted), and drove off. Incredibly rude and unprofessional. I do not recommend this service at all.
27 mars 2025
Avis spontané
Réponse de WS Walkers
Hi Antonina, i'm sorry to hear that you've had a bad experience with our delivery service. Could I please ask you to provide your postcode and tracking number, so I can look into this.
Helpful and on time as promised
Rich (Midlands depot) the driver was very helpful and managed to drop off my bulk bag of slate behind the gates. I really appreciated this as it wasn't as straight forward as I thought it would be, due to having to carefully manouvre over an aco-drain. Thank you very much!
27 février 2025
Avis spontané
Réponse de WS Walkers
Thank you for your feedback and support. We’re delighted you had a great experience with Walkers Transport and look forward to working with you again.
Thanks, Walkers Transport
Excellent customer service
Excellent customer service- fragile goods delivered intact and on time
14 février 2025
Avis spontané
Réponse de WS Walkers
Thanks for your great review. We’re pleased to know you had a positive experience with Walkers Transport and we appreciate your continued support.
Thanks, Walkers Transport
Poor customer service changing delivery date without informing customer
Extremely poor customer service. Expected delivery today. Booked in last month. Didn’t bother delivering on date, changed the date without informing myself late on the afternoon. Why was I not informed that you would not be delivering it? First time I’ve had to use this company and they are abysmal.
I finally received my order.i wasn’t informed that they would miss the delivery window 11:45-13:45 on Monday which was changed without letting me know, no email/ text message. They never even apologised for missing the booked delivery date or gave an explanation why. Really poor customer service and rude (if the weather delayed it- a simple text on Friday morning stating this and it will be delivered on day and time wouldn’t have gone a miss).
The driver was brilliant with the delivery.
10 janvier 2025
Avis spontané
Réponse de WS Walkers
Hi Jamie, I would like to apologise for the issues you have had with your delivery. The delivery was made at 13:51 on the 13th. Due to the weather conditions, your original delivery slot was rearranged, I can only apologise that you were not informed of this. Thanks Vickie
Just had a delivery from Walkers…
Just had a delivery from Walkers Transport Ltd Leeds depot to near Chester. Had the best driver he went above and beyond to get us our delivery today,he was so helpful and kind helping with the pallet. The staff at the depot were extremely helpful and efficient. I can absolutely recommend this company and would happily use their services again. 5 BIG ⭐️⭐️⭐️⭐️⭐️ T Hilton
9 août 2024
Avis spontané
Réponse de WS Walkers
Thank you for your kind review. It’s great to know you were happy with our service and the team delivered what you expected. We truly value your feedback.
Thanks - Walkers Transport Team
5 stars for the courier/driver who was…
5 stars for the courier/driver who was extremely helpful. Thanks from Tam in Norwich (order from Palletways/Victoria Plumbing)
30 juillet 2024
Avis spontané
Réponse de WS Walkers
Thank you for taking the time to leave us such a positive review.
We’re really pleased to hear that you had a great experience with Walkers Transport. Our team works hard to deliver reliable, efficient service, so it’s always rewarding to receive feedback like this.
We appreciate your support and look forward to working with you again in the future.
Thanks again,
The Walkers Transport Team
A fantastic delivery company get them for your contract to impress customers like me…
The delivery was for a large (1000kg) pallet of slate and was the third similar delivery I have had from stone warehouse by Walkers. The delivery notice is always timely and each subsequent message more detailed and accurate. They deliver exactly when they say the drivers phoned to double check details and are very helpful and friendly. Our driver on today’s delivery to my 87 year old mum phoned me to check the drop location. He was fantastic and a credit to the company, although all of their drivers have been similarly great.
3 mai 2024
Avis spontané
Réponse de WS Walkers
Thank you for your kind review.
We really appreciate you taking the time to share your experience with Walkers Transport. It’s great to hear that our team delivered the level of service we aim for, and your feedback means a lot to everyone involved.
We’re committed to providing reliable and efficient transport solutions, so it’s always rewarding to know when we’ve met expectations. If there’s ever anything more we can support you with, please don’t hesitate to get in touch.
Thanks again for your support.
– The Walkers Transport Team
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