Walters Motor Group Avis 

Fantastic customer service by Damon. Good explanations for every stage of purchase.

We use walters for mots, but spotted a car when visiting for my father. From start to finish we were looked after by Debbie who helps us reserve, test drive and purchase a car which has been a wonderful addition to the fleet! Highly recommended, very friendly customer service and will visit again.

Really helpful staff , kept me in the loop with my new car and provided frequent updates on how it was coming along , car was very very tidy upon collection

First time for me using a dealers services.
I'm very pleased to say that dealing with Debbie was a very pleasant way to buy a vehicle.
My Ranger had a few issues to be sorted out prior to being ready for sale and after paying a deposit I was kept up to date on the works progress and the likely time frame for it being ready to pick up.
I wouldn't hesitate to use Walters Motor Group again and definitely recommend them on the experience I had.

Excellent service from Walters motors... no pressure sales.. very happy with my new car received in very nice order .. one of the easiest car purchases I have made with no fuss ... recommended

Couldn’t fault the service from Walter’s motor group
Nothing was to much trouble for them
I recently purchased a Lotus from them and I arranged a Saturday morning collection

They had already arranged the manager to
meet me and give me a comprehensive tour of the car
Even Debbie called into hand over the car

Great service and Damon was very helpful indeed. Very happy with the car that I bought and I would certainly recommend Walters Motor Group to others.

Misled at point of sale, accident damage withheld, and statutory rights obstructed

My experience with Walter’s Motor Group has been extremely stressful, exhausting, and wholly unacceptable, particularly in relation to how this vehicle was sold to me.

I purchased a 2017 Mercedes-Benz C200 on 8 December 2025. The vehicle was sold to me by Damon Gill. Within only a few days of the sale, I experienced an issue with the parking sensors. The after care team, including Damon Gill, were fully aware that I was taking the vehicle to an independent Mercedes specialist purely to diagnose this fault.

I did not attend the specialist to inspect the vehicle’s condition or search for accident damage.

During this inspection, the specialist identified clear signs of prior accident damage to the front of the vehicle, confirmed in writing. This information was never disclosed at the point of sale.

At the time of purchase, I specifically questioned visible damage to the front bumper during the sales process. I was reassured by Damon Gill that this was simply “general wear and tear” consistent with the age of the vehicle. I relied on that explanation when deciding to proceed. At no stage during the sale was I informed that the vehicle had been involved in an accident or had sustained accident-related repairs.

Given what later came to light, it is extremely concerning that this history was not disclosed during the sale, and it strongly suggests that the dealer knew about the accident damage and chose not to mention it.

Because I live a significant distance away, the dealer attempted to shift responsibility onto me by suggesting I make a warranty claim for serious issues that came to light only days after the sale. My position was straightforward: why should I have to claim on a warranty for problems arising from information that was not disclosed during the sales process? This should have been addressed by the dealer, not passed onto the customer.

When I exercised my short-term right to reject under the Consumer Rights Act 2015, Walter’s Motor Group refused my rejection on 17 December 2025, despite the law being absolutely clear. This caused immense stress and forced me to chase the broker which also was no help (Carplus finance), then I had to escalate the matter to the finance lender due to both the dealer and the broker refusing my legal rights to reject, who ultimately had to confirm in writing that I was legally entitled to reject the vehicle.

When I raised concerns with the aftercare team about the undisclosed accident damage, Debbie Burr dismissed the matter by saying “agree to disagree”. This was an incredibly dismissive and unprofessional response, especially given that the issue stemmed from failures during the sales process.

Due to the non-disclosure of accident damage at the time of sale, I was also left seriously concerned that my insurance could be invalid, meaning I could have been unknowingly driving uninsured. The stress and anxiety caused by this situation cannot be overstated.

In my opinion, this dealer:
• Failed to disclose material information during the sale
• Misrepresented visible damage as wear and tear
• Attempted to push responsibility onto a warranty claim days after purchase
• Refused to honour a clear statutory right
• Responded dismissively when challenged

This is not how an honest or reputable motor dealer should conduct a sale.

I strongly advise against purchasing a vehicle from Walter’s Motor Group.
If you value transparency, integrity, and respect for consumer law, look elsewhere.

I purchased the car without seeing it in person. I was very pleased when asking about the car to be told it would be MOTd for one year have a full inspection and replacement parts as necessary, When I picked up the car I met Damon for the first time after speaking to him only on the phone. He was very professional and showed me over the car I had purchased. I will say I am very pleased with the car and it was cleaned like new.
Thank you Damon for all your help.

Damon was absolutely amazing! He made the process so easy, quick and efficient. As well as being super helpful with the week they spent getting my car ready.

This is the first time I have bought a car without physically seeing it. I contacted Damon and he made the process so simple and detailed every stone chip on video so there were no shocks when it was delivered. I have seen some negative reviews for Walters but I can only comment on my experience, which was excellent. Polite, friendly, helpful and informative. The car arrived as described and I am delighted with it.

Buying the car was extremely straightforward. Damon was polite and professional throughout.

Damon was super efficient, always kept me informed on where things at with our minibus purchased. When come to site to meet him, he was very friendly, helpful and provided as much as information i needed, and therefore i believe the whole experience deserves to be a 5*.

Extremely pleasant and cooperative interaction with Damon at Walters Motor Group. I recently acquired a vehicle previously sold by them and Damon was very helpful providing information pertaining to the vehicle's history. Whilst I did not purchase the vehicle through them, this experience would give me every confidence purchasing through Walters Motor Group in the future. Thank you!

Very pleased with the service and car. My daughter, a new driver, bought a budget priced trade in. Despite it being a trade in, a new MOT was issued. We could only collect on a Saturday because of work commitments so it had to be a 2 week process from viewing to collection, but we were kept up to date with progress of parts being received and MOT completed. Excellent communication.

Damon is a great ambassador for Walters Motor Group. This was the first time I have used a motor dealership and Damon made the whole process an enjoyable experience. I was kept informed at every stage of the process from viewing the vehicle through to it's collection. The service was first class and I would be pleased to recommend Walters Motor Group.
John Hazelwood.

Damon was excellent in every way possible in the transaction of buying my BMW X5,to handing over the keys to my new BMW 520, I have just driven it 125 miles to my home and it was like driving a brand new car, not one that had done 99k. Would recommend Walters to anybody wishing to use a first class dealership.

Excellent service throughout. Kept me informed while waiting to pick up. Excellent customer service from beginning to end.

The whole approach from when I first test drove a car through to picking it up was very professional. Although I waited a while before I was able to collect my car I was kept informed and updated on a number of occasions through emails and telephone calls. The member of staff I dealt with was always very polite, helpful and attentive. I felt listened to and my questions were always answered. Thank you for your wonderful personalised service.

Great Customer Experience at Walters Motor Group. Was looking for a car that will stand up to long business journeys. Walters have an easy to use website, with all of their stock listed, containing detailed professional photos of each vehicle. Informative and professional assistance given by Debbie, throughout my purchase journey with Walters. Competitive finance options available from Walters, as well as welcoming other lenders when purchasing. As part of the purchase process, the vehicles are MOT’d prior to purchase, as well as a service check and an even more thorough used car inspection. I chose the option to purchase the extended warranty 3 year warranty which includes breakdowns & recovery. Walters also provide post purchase assistance with vehicle issues if they occur.
I would thoroughly recommend Walters Motor Group when looking for a replacement or even your first vehicle. Would definitely use them again when the need arises.