wandererstravelco.com Avis 

I have purchased a few times from Wanderers Travel Company and in every occasion I have received outstanding customer service and support. My most recent purchase undead too small and I have had to return the product. However I have ordered something bigger and Sam arranged a credit for me. Each time nothing has been too difficult. I cannot speak highly enough of their customer service. It’s something I pride myself on and expect every time I shop regardless of where that is.
A great company with outstanding products.
Thanks again Sam for you service

honestly, the most beautiful bag i have, long lasting and the perfect size. amazing customer service as well

My favourite bag! Not only can it fit all my things, look super stylish and amazing quality that will last a long time but the customer service team is so helpful and kind overall and wonderful experience and would recommend

This bag is terrible, it arrived creased, squashed and had marks from items sitting against it. The company offered a replacement but advised the replacement would also come with natural leather creases (but these aren't natural).
At least I didn't pay full price, mine being an overstock item. I would hate to see what their seconds would look like.

I've ordered twice with Wanderers, in Jul 2025 and Feb 26. Been very happy both times. The bags are both beautifully soft leather, and yes, it smells like leather. One of the purses that I received as a free gift has that is not in the natural brown colour has a coarser grain but it's not an issue for me. In my opinion these are the sort of bags that look better when they're a bit worn in / beaten.

Both times I have been kept up to date with the status of my order and delivery has been pretty fast via FedEx.

I've received many compliments on both bags and would not hesitate to recommend them to friends or order from them again (I already have items waiting in my basket).

I'm a bit confused about the number of bad reviews, it seems that returning items is possibly not as straightforward as other places. All sizes are in the product details on the website and the pictures are good and clear for every colour so as long as you do your research you hopefully won't have any problems.

I am honestly beyond frustrated and extremely disappointed with this order.

This is now the second time I have received an item from Wanderer Travel Co that is not in acceptable condition. The bag arrived in a bubble mailer rather than a proper box, which immediately raised concerns about how the item was handled and whether it had previously been returned by another customer. The bag was visibly squashed, misshapen, and did not appear to be in new condition. There are also areas showing green discoloration/rust-like marks on the hardware.

What should have tipped me off earlier was the fact that the order was delivered within a single day of purchase despite the company being based in Australia. Given the condition of the item and the unusually fast delivery, I have serious concerns that I was sent a returned product rather than a brand-new item.

This experience is particularly unacceptable because it follows a previous poor experience with your company. On that occasion, the product quality was also disappointing and I had to spend nearly SGD 40 out of my own pocket to return the item, only to receive store credit.

This time I will not accept store credit. I am requesting a full refund, including any applicable costs associated with resolving this issue. I have completely lost confidence in both the quality of your products and your fulfilment process. Shipping a structured bag in a bubble mailer with no box and no internal support to preserve its shape demonstrates a complete lack of care for the product and the customer experience.

At this stage, I no longer wish to receive replacements, exchanges, or store credit. I simply want a full refund and for this matter to be resolved promptly.

Based on my two experiences, I have serious concerns about your quality control standards and customer fulfilment practices. As a result, I will not be purchasing from Wanderer Travel Co again and would not recommend the brand to others.

Please advise on the process for obtaining a full refund as soon as possible.

I’ve purchased 5 beautiful wanderer bags. The new Teal Manhatten crossbody is very counter se & feels like sandpaper. Now they’re playing games about the problem. I will never buy another Wanderer bag

I received my delivery yesterday and the smell from the cross body hand bag was overwhelming its Not Genuine leather ans the free wallet that was given! Was Not worth it. What you see in the Advertisement is Not what is delivered. SEVERAL EMAILS NO ANSWER. All those good reviews are FAKE.

I was so excited about receiving this bag. Unfortunately the bag I received looked like it was used or had been sitting on a dirty warehouse shelf. They offered me a $66.15 refund for a $160 dollar bag. Communicating through e-mail with them has been an absolute headache. Now I have to go through the hassle AND wait for them to receive the return before I get my refund. I travel all the time and wanted to gift myself a high quality bag. I will never order from this company again and I will be making sure all of my friends and family don’t order from them either.

If I could, I wouldn't even put a star on. A bag product that is not genuine leather without badly made texture. In short, I was not at all satisfied and mostly a very high cost to have fake leather. Never again! Very long shipping times. Bad experience

I ordered and received a very cute bag. Unfortunately the bag is much smaller than I prefer. I am trying to return it. Wanderers doesn’t provide a phone number so I have made multiple attempts to email them for a prepaid return label. They are not responding to my messages. Also, the return cost is insane! Wanderers mentions $27. The post office was even more expensive! I would warn you to be careful and reconsider ordering from Wanderers Travel Co…

I have been waiting for firstly my delivery, then a response for almost a month. I have never had a problem before but i would not recommend buying from this company again.

What a good quality and kind custermer service. Awesome, thank you

I would highly recommend this company and their products. The customer service is excellent and
there is an assortment of quality leather products to choose from.
Order and enjoy.

The website has .uk extension but the items in my order (U8442) were dispatched and have to be returned to Australia!
Had I known the store is on the other side of the world I’d not have ordered.
The the Marseille crossbody bag I received is ok but a bit pricey for the cost £179 anf I assume it’s because of he shipment cost.
Disappointed .

I do not understand why there are these negative comments on this company. I ordered from Belgium, my first order (number E9807); everything went fine and when contacting the customer service because I was worried about customs, duties and taxes, they quickly and kindly answered me and took away my hesitation. The bag I ordered came in from Australia with FedEx very quickly, without any extra duties/taxes. The bag itself is lovely with a stunning green colour. The quality seems very good so far. I did read reviews about the 'good smell' of the leather, but I must say that European leather smells even better and more like leather. The bags are 'designed' in Australia, but made in Pakistan. I got a free gift with my bag: a small cardholder with the same green colour as the bag. I'm a very satisfied and happy customer!

By far, the worst online shopping experience and the most uncaring and stupidest customer service people I've ever dealt with!
First time buying on this website and will never use them again!

I purchased a woman's leather jacket in Olive Green for $399 US (over $500 Canadian).
I received the item rather quickly however it was the wrong color! They sent it to me in Black instead.
I contacted customer service the same day and was told that the Olive Green color is out of stock and would take 4-8 weeks to pre-order!
That was NOT mentioned on the website when I was checking out!
I was offered the same jacket in Tan color, which isnt what I wanted.
They KNEW that they didn't have the Olive Green color in stock, but figured they'd send it in Black and hopefully I'd be happy with it.
How stupid! If I wanted Black to begin with, I would have ordered it in Black!

I finally received a shipping label via email, 4 days after requesting one. The very next day, I receive an email from customer service mentioning that
I DO NOT need to send the item back after all and that I would receive a full refund.
I figured, at least it will save me the time of having to go print the label out and then go to a shipping location and have it sent.
I accepted the offer only to receive an email this morning saying
"Thank you so much for your email!
We are so sorry for the erroneous auto generated email. Unfortunately, we do need the jacket back to be able to process a refund or replacement to your original order".

What a JOKE!

To top it all off, they didn't even acknowledge me be the correct name in an earlier email..how rude!

Very disappointed with the service!! Are monkeys running this store?
DO BETTER!

In April I ordered 2 cross travel anti theft cross body bags plus one free one from Wanderer. When I put in my info my daughter in laws mailing address appeared. There is NO way to edit any info on this site and my CC info was already in place. I notified the company immediately that I wanted the merchandise sent to me and not to my DIL. They said they would contact the shipper. 4 emails further into this - they still had the shipping address wrong.
The package hasn't arrived even though I got a message that it had - no time of delivery or with what delivery company. My DIL said NO package arrived in her name and it has been 4 weeks already. I tried to contact the company again and my email was returned. Their address is is Boca Ratan FLa. Had I known these purses were made in China and shipped to Fla. to be redistributed - I would Never have purchased as I stay away from all Chinese merchandise as it is usually cheap, arrives months late, and never can be returned. So I am out $88 + dollars and don't ever expect to see my items. Beware before you use this company!!! Buy American so you can cover yourself.

A lovely looking soft leather crossbody bag bought May 2023. By summer 2024 the leather straps had chipped and peeled in a few places. I contacted them; they asked for pics, which I sent. They assured me this was a rare occurrence and wanted to sell me a new strap. I thought that paying a premium price for the bag and then having to buy a new £30 strap every year was too much. They should stand behind the quality of their bags. Disappointed and shopping for a new bag of another brand now.

Gorgeous bag, quick delivery and even included a lovely free gift: Excellent quality too. Very pleased.