Anthony Ward Thomas Avis 

The company webpage portrays professionalism with care and consideration for elderly persons taking the hard road of downsizing. In practice our experience was made special, they removed the pain of packing and eased the removal process. We highly recommend this company, their wonderful team and staff.

From the moment of arranging the appointment to survey the house (with a charming and knowledgable bloke) to the team conducting the move I felt the most relaxed I’ve felt in any of the 3 moves I’ve done in the last two years. A good firm with professionals who care.

Madalin and his Team were absolutely fantastic! Extremely hard working, efficient, kind and courteous. Went out of their way to make a fairly stressful situation that bit less so. Thank you!

I booked this with a handful of days notice, and they packed and moved a two-bed flat into storage with no qualms or issues. They secured everything properly, they safely wrapped all fragile items, and they did it all with a smile and a friendly face. Really recommend!!

After waiting for nearly a year we finally found a place to call home. AWTR were easy to contact and organise the delivery of our stored items. The admin team as always were very helpful. We had 4 guys help with moving our stuff into the house and they couldn’t have been more helpful. They were professional and hard working. They finished in a few hours and made the process very smooth. Would highly recommend this company for your house move!

Booked with Anthony ward Thomas for the second time.
Bookings team was very patient with me despite the fact I had to keep changing the moving time
Crew arrived exactly on time and was very helpful and polite.
Definitely recommend

Super helpful, decent rates and real professional.

Moving is so stressful and the team at Anthony Ward Thomas made it so easy for me! The service was exceptional. Big shout out to Lauren, who helped book and coordinate the move and was extremely flexible, as well as Okeino and Keron for taking such great care of my belongings during the move. They were so quick, so professional and so nice.

Anthony Ward Thomas are the best removals company I've ever used and I wouldn't use anybody else now.

Second time using the team. Fabulous service once again. On time to both locations, so efficient with packing up a couple of last minute things as well as unpacking where I needed everything. We had to wait for the sellers and the guys were so lovely and understanding. Would 100% recommend to anyone.

I recently worked AWT on a commercial office move involving furniture and IT equipment, and they were outstanding from start to finish. The team was friendly, helpful, and nothing was ever too much trouble. They adapted seamlessly to the restrictions of a London City building, including loading bay rules, quiet working requirements, and long waits for service lifts.
Their patience, professionalism, and respect for office users were exceptional. Incredibly polite, efficient, and a pleasure to work with - highly recommended - ALSO please take a minute to read the Van's names and messages... worth little distraction - "Rusa", "Banger" and their human team were great to work with

Excellent service from planning with Reece and great performance on-site by Hassan and his colleague. Put simply, a bunch of great guys delivering great service! Thanks, Stefan

From start to finish this has been a superbly excellent service. Were Read responsive via email, and on the telephone which helped in our organisation for our move. Paul then arrived the day before and helped us pack. He was very quick, efficient and super friendly. On the day of the move, the guys turned up at 8 am on the dot as agreed and expedited our move with superb efficiency. Highly recommend Everyone that was involved on the day.

A Catastrophic Betrayal of Trust: Negligence, Disrespect, and Broken Promises
I am writing this as a warning to anyone considering Anthony Ward Thomas (AWT), especially those with collections, sentimental possessions, or expectations of a premium service. I only wish someone had warned me before I entrusted them with my home and belongings.
I am a long-time collector of memorabilia - figurines, posters, books, and promotional items. While none are individually of huge monetary value, together they represent years of careful curation and deep personal significance. I have always maintained them with meticulous, museum-grade care. My priority when moving was simple: find a company that would treat them with the same respect and precision.
After extensive research, AWT came highly recommended. Their surveyor visited, listened, and agreed - in writing - to all my requirements: gloves when handling collection items, individually wrapping every piece, padding drawers, keeping collection items separate, and following a clear packing schedule. I reinforced this with polite Post-it notes throughout my home.
Despite these assurances, what followed was not a minor lapse but a systemic failure to honour almost every commitment.
Collection items were packed loose, unwrapped, and mixed with heavy items that crushed them. Posters were rolled and placed at the bottom of boxes with heavy objects on top. Drawers meant to be padded were left empty, allowing contents to shift and break. Figurines were mishandled, with bent tags; ceramics were chipped due to lack of protection.
I documented widespread damage: crushed posters, broken and chipped items, scuffed furniture, and marked walls in my new apartment. Fingerprints on framed artwork showed gloves were not used. Boxes were mislabelled, unlabelled, or placed in the wrong rooms. Some items were packed against instructions - including important study papers that remain lost - while others went missing entirely.
The team also disregarded the agreed schedule, rushing and leaving early each day, working at a pace incompatible with the promised care. Essential items like shoes were packed days in advance, causing unnecessary disruption.
Professionalism and respect were lacking. The crew - including individuals not introduced to me - were often dismissive and uncommunicative. At times they watched videos while working. When I raised concerns, I was met with impatience, including finger-tapping while I made decisions.
Hygiene standards were unacceptable: toilets left unflushed, taps running, and items scattered across floors.
On moving day, the situation worsened. The team rushed placement decisions, pressured us to cut short our induction, and brought items in before agreement. One crew member pressured me to use my brand-new toilet and showed irritation when I refused use of my unused microwave to heat his non-vegetarian food (I am vegetarian). The experience felt chaotic and far from “premium.”
After raising concerns, the surveyor admitted instructions were not followed but offered no explanation. The company head also visited but provided no meaningful accountability.
The impact has been both physical and psychological. Many items are damaged, missing, or altered; others now feel tainted. I have been unable to open some boxes for months due to distress. A collection that once brought joy now brings anxiety and sadness.
To be clear: these are not subjective expectations. “Individually wrapped” means wrapped. “Padded” means padded. “Gloves on” means gloves on. These are basic professional standards.
AWT markets itself as high-end. In my experience, they delivered the opposite: careless, rushed, and disorganised service.
If you value your belongings - especially sentimental ones - think carefully before trusting this company. I would not wish this experience on anyone.
Avoid at all costs.

Anthony Ward Thomas are first rate at removal services of all kinds. I've used them multiple times for flat moves and just last week for a delivery of boxes and furniture that had been shipped from Paris to London. Excellent office team, very helpful guys doing the heavy lifting. I'll happily employ them again.

Excellent service; friendly staff, flexible management and overall a very professional attitude. I recommend.

Anthony Ward Thomas helped us recently with our move across London, also taking care of all the packing. All staff members we had contact with professional and courteous from our first contact with Jonathan who explained and set up the process to Barnabas and his team who did the packing and moving of our belongings. Recommended

My final delivery from storage went as smoothly as planned. It was very helpful that the team allowed me an extra half an hour on my own to empty the wardrobe and larger-sized boxes so they could be taken away to reduce congestion in the flat. This was the last in a long series of moves out of a house into temporary accommodation and storage, and then staged delivery, including two seasonal wardrobe swaps, into my new home. Ward-Thomas have been constructive, supportive and efficient throughout and everyone I know who has used them says the same.

Just want to say how great your team are.
They were polite, good humoured and very efficient.
I would recommend them in a heartbeat.
Also your office team are very responsive to emails.
Sadly, this is very rare, so it’s a huge thank you to all of you

Super lovely experience! Movers arrived on time and were very friendly and efficient and fair priced. Would highly recommend for your next move!