The WardrobeShop Avis 82

UPDATE: as exactly how I predicted it. They responded "your receipt has Wardrobeshop.world on it", like what? They would blatantly lie about seeing a receipt from me? I never uploaded it nor emailed it to them yet. Also their shop is the only sole shop I bookmarked on my browser. Laughable!

I should have trusted the bad reviews on here and from 2 other reputable sites. Do not trust the "good reviews" as they're not from actual verified reviewers, but has been solicited to increase their rating. (check the reviews saying verified, and verified only means they've been asked to do so). They also like to deflect their incompetence by saying how customers didn't actually buy from their store. Orders come with receipts! Order did not arrive and I already know how they're going to respond to this. Avoid this shop, they're stuck-up.

Pair of leather shoes I received had so much crease on them like it's been excavated from the depths of their returns.
They charge a chunk for "restocking" fee if I return.

So I really wanted a pair of Oak Tree Farm boots.
As the actuall Oak Tree Farm ceased shipping to Europe, the only other, incomparably more expensive option, was to buy from The Wardrobe Shop.
After lots of thinking and deciding I eventually ordered.
Within a few hours I received an e-mail informing me that the size in the colour I ordered 'has been oversold', I was offered an alternative - the same style in a different colour and at the same time I was assured that my credit card has not been charged yet, only preauthorized, and will only be charged should I accept the offer to go with the alternative.
Because I watched these boots in both colour versions for a long time, I was aware that the colour I was being offered was sold out in my size at least a month earlier.
Rather then just replying 'Yes' or 'No' to the offer I made an enquiry about the availabitity, it took 5 days to receive a reply. In the menatime I decided that I do not want the alternative, and cancelled via 'I am no longer interested' button in the original e-mail. That cancellation never got throuhg. So I cancelled 'properly', writing a cancellation e-mail.
I soon discovered that my card had indeed been charged, two days before I even received the reply to my enquiry!
After cancelling, The Wardrobe Shop tried to keep £14, claiming that it is 'a restocking fee' allegedly imposed by the credit card processing company to cover the costs associated with processing the original transaction. The transaction that they said themselves would only happen if I accepted the alternative, which i did not!
I got my credit card provider on the case, and they got my money back for me, but with a warning that I might still need to pay this fee.
The result:
The Wardrobe Shop are an overpriced shop that does not update their website, does not keep their own promise and tries to keep money for literally nothing. I don't even want to comment on the customer service!
I recommend to everyone to first read the reviews and then decide whether they really want to buy from this online shop. If I did it, I would have NEVER ordered from them, no matter how much I wanted the boots! Still, I had quite a lucky escape.

The process was good with taking my money. I never received a package. I was asked to send another 15$, and they would re-send the order. I reported this company. They advertise under J C Penny and L.L. Bean.

Look up this company reviews. Many consumers have had problems with this company.

Be careful!

I never received my order and they told me to send them $15 towards another order since the items I ordered were out of stock. This company is a scam.

UPDATE: In response to the shop's retort, I would like to inform future customers that upon reading their responses to my reviews on a couple websites, I have concluded that this shop has minimal integrity as they would continue to bend truths in order to defend faulty and negligent customer service. To further show who's truthful, I have uploaded screenshots on Pissed Consumer, feel free to look them up on there.

The next statements are direct responses to the claims they're making in their post:

First of all, FAQ stands for "Frequently Asked Questions", simply put, it's the easiest answer to customers' questions, which is found under their POLICIES section. And to use the words I "discovered" it as if it is not on the HOME page (screenshots taken on the very same day btw). It is not a small note even, it's a MAIN bullet point, so refrain to compare it as fine print. It's negligence on your part as it clearly stated on your very own website, "Can I change it or cancel?---Yes, you can, as long as it has not started processing."

2nd, acknowledgement from me? How about acknowledge the fact that I said on our open PayPal dispute, that ONCE I am fully refunded, we'll revise our opinions regarding your shop. And btw, you did not offer full refund as you have not addressed the shipping fees as of current. The fact that not once have you apologized anywhere and still responds negatively as if you were the victim of your own negligent actions and rude service speaks volume.

3rd, the audacity to claim I pressed and pushed is laughable. In no way that ONE phone call that lasted 1 minute and 50 seconds can be considered PUSHING and PRESSING. (Again, screenshots are provided). And in that time, your husband or whoever GILBERT is, has managed to be the most rude representative in sales I've encountered so far. And after years of others' reviews, Gilbert is still your "representative". No way was he calm with his tone, he's the main reason why I decided to post reviews in the first place: for blaming me for negligent business.

Lastly, you have a "Dedicated" phone line for returns that is automated for customers to leave their name and email. As stated on my original post, I initially have opened a chat that you responded to after 12 hours, and you processed the order almost 10 hours after the cancelation request.

So do try to bend the truths more publicly or privately, 'cause it's doing more harm than good. Oh don't even try to edit your response 'cause then again, all documented.

ORIGINAL POST:

I ordered the pair of boots at 1 AM PST and requested a cancellation at the SAME hour. 9 hours later, they still printed the label saying they won't cancel the order as they shipped and item has been on transit, when in fact, it isn't. Label has only been printed and UPS does not have the item yet at this hour (5 hours after they printed label). So I called them this time, and I've had the most rude representative so far that I've dealt with as I quote, "how is this our fault, you purchased the item, didn't you? I don't have the temperament to deal with returns." If I receive the item, the return according to them would charge me 15% restocking fee and pay for shipping. How can a timely
cancellation request be missed and still blame me and be charged for the inconvenience. Humility goes a long way. I'm a very fair and just consumer when it comes to understanding and rating on yelp and Google. However, this one has made me regret for trying to do business with them. If you've read all this, do avoid and find the items somewhere else. Screenshots can be found on pissedconsumer.

First off I sew, a lot. My criteria for purchasing is if I can purchase cheaper than making - with the same materials and quality.

I spent $250 for a dress that could have been made for well under $100, including labor. The “separate slip” was of a cheap stretch polyester. For this kind of money I expect silk. The outer dress was of a mesh tulle that was anything but special; the cut was also far too narrow. Minimal so-so lace trim.

The headpiece fascinators they want $25+ for can be purchased via Amazon for $10 or less.

These are very simple, inexpensive dresses that hook people with good photos and flowery descriptions.

I returned the dress, and as others have stated, it was a massive hassle. Never Again.

REPLYING: yes the dress came from you, it was several years ago. I stand by my comments on quality of fabric and sewing. Cheap fabric, the seams on the “slip” made of stretch polyester were serged- not flat felled, not French seams, not a Hong Kong finish - serged. I expect that in an inexpensive garment from Cider, not in an expensive fancy dress. Also, this slip didn’t even have darts.

Should I add more?

Beautiful clothes but returns are a HUGE hassle. Don't do it unless you're ok with getting stuck with something you don't want.

I celebrated my birthday at a Speakeasy event and she Sybill Fringe Flapper Dress in Blush made me feel like an absolute star. The construction is immaculate and the color went perfectly with all the accessories I picked out. Thanks for this beautiful dress!

I chose DOWNTON ABBEY TEA PARTY GOWN IN SUNRISE-The dress is absolutely everything I dreamed of. The size is perfect but I highly recommend you do measurements before assuming you are a particular size. I am in between a 14 and 16 so I chose the 1X...it fit as if it was made for me. The color is a little hard to match... it's not blue and it's not green... it's a good combination... I have been describing it as kinda like eucalyptus green... absolutely beautiful. I cannot wait for our family to see me in this as I marry the man of my dreams in November. Thank you for helping make me feel beautiful for my wedding day!

This dress is so elegant and comfortable..im a plus size girl..this dress is very flattering ..a bit costly..it is well made..I've never seen another dress of this quality...I'm so happy that I purchased this dress I would have paid more if I had to..this dress was worth every penny...

These Victorian inspired boots are absolutely stunning. I purchased these before I’ve figured out what to pair them with. Thank you for the prompt shipping. They are Devine!

Customer Service was top-notch. They were able to switch my size and style before they shipped, after I placed the wrong order. Awesome. The boots are a very durable leather, but still soft and comfortable, slight imperfections in the black dye, but nothing major enough for anyone to notice without looking really hard. Very nice stacked leather heel, and a pretty ribbon for the lace up, with second set of traditional laces included. A little high in price, yet they're what I wanted and not flimsy, cheaply made junk, so I'm happy.

The style of the Mary Darling Dress in Azure by Nataya may have been borrowed from a different era but it is not a flimsy, wear-once costume piece. It is beautifully constructed with lovely detail. I wore it to a Gilded Age themed party with an elaborate fascinator. I can wear the dress again; the fascinator, not so much. I highly recommend this product. The XL was a perfect fit, 5'6", 160lb.

The Great Gatsby Party Dress in Ivory by Nataya far exceeded my expectations, from the fit, the fabric and the style, it is just stunning, I cannot wait to wear it for my wedding in October!!!!

The Parisienne Vintage Elegance Wedding Gown in Ivory is a beautiful full length dress, perfect as a wedding gown. The colour is a bit peachy/ivory. Expecially the short sleeves are beautiful made, with some kind of handmade crocheted lace! I have this one in light blue too, I think they are suitable for a special occasion.

Dress arrived packaged nicely. Color and cut was true to description on website. Also purchased long gold gloves and pearl bracelet. I am pleased with purchase and know I will be dressed appropriately and comfortable for the wedding I will be attending.

Brought the Downton Abbey Tea Party Gown in Quartz by Nataya for my sons wedding, just wanted to look a little different, this dress is fantastic, true to size, great quality, it's so delicate and details are amazing, just what I hoped for, delivery was very quick also which was a bonus as I'm always worried about ordering items that are not from the U.K , cannot fault this item or company at all, will definitely be using again.

My wife received the Audrey Vintage Style Party Gown in Azure by Nataya as scheduled. We are attending a1920s theme wedding and we’re hoping we would not have continue looking. The gown was perfect 1920s perfect fit and perfect color! Love it! Many thanks.

I ordered the Downton Abbey Tea Party Gown in Quartz by Nataya in size small. I’m normally a size 2 petite. The fit was great and dress is so comfortable to move around in. I just felt the quartz color blended in too much with my skin tone so I reordered in the Sunrise color. The return process was easy and I’m so looking forward to receiving it in the new color. This dress is such a refreshing change from all the usual trendy stuff that all looks the same after a while! Fun and feminine!