Montgomery Ward Avis 

DO NOT fall for their scam. I called to place an order...gave the item numbers and the representative asked for my social security number...said "it was for my protection"...I refused to give it to her and she said she could not complete the order without it. I replied "well I guess we won't complete the order" and promptly hung up!

I have 3,400 worth of credit I'm currently using just over $2,000 of it I tried to buy a pair of shoes this is the third time this has happened on a purchase they said we're going to need half down because you don't have enough credit I'll call their customer service and ask him what's going on we don't know what happened but everything's okay now you can reorder it's too late then ask him how I can fix this all we don't know their customer service in their credit does nothing to help the customers

This company is a complete joke. I ordered a curio cabinet for my Mother using her credit card but my catalog. This company didn’t take the info on credit card, my credit card company stopped it, we received the item and it took 38 phone calls to get a return label to send it back. 40 phone calls later, they are still charging full price for the returned item. What a bunch of incompetent workers- now it is in collections and collection company says to contact Wards, but, contacting them now 6 more times, they say it’s resolved but it is not. Don’t order from this company - they are incompetent in service

I got a catalog in the mail & thought I would look through it. I saw where they had an Amazon Kindle & Amazon Fire 7 & 10 for sale. If at all possible get it from Amazon. This place should not even be in business the way they cheat people out of money. The Kindle was $100 more than Amazon. The Fire 7 was $70 more & the Fire 10 was $195 more. The 10 was a refurbished one because they didn’t have the new ones. Don’t buy from Montgomery Ward.

PSA: I received the late summer Montgomery Ward catalog yesterday. I usually give catalogs to my grandchildren to look through, it is fun to see them go through a “wish book”.

I hadn’t received a catalog in a very long time so I looked through it before giving it to the kids, thank goodness! I was surprised to find in the middle of the catalog two pages of sex toys. I am glad that I didn’t give the catalog to the kids! It saved me from the awkward questions about such products as “ThrustMe Massager”, “Horny Goat Weed Extract” and “Gyrating Mister”, to name a few.

Do better, Montgomery Ward! Market whatever products in your inventory but be mindful of photos and descriptions sent directly to families in the mail.

I opened an account based off of a catalog I received in the mail. It offered but now pay later. I placed an order and was approved. I have one payment left of $16.71 to complete that order. They do not disclose what your credit is however and I found that odd as an offer for buy now pay later you mean to tell me I was only approved for $30.00? ( I say $30.00 because that’s the price of the order I placed) I tried to place an order for $35.99 yesterday and it was declined as they said I needed to build credit with the company first. Didn’t I already build credit with my first order? They wanted a down payment. I called customer service because emailing was not working out. Terrible response to my emails. Anyway I was told that a down payment was required not because I needed to establish credit but because I had a fraud alert on my credit. This is not true. I am working on building my credit and I check it daily and do not have a fraud alert on any credit. I told the rep this and he advised I call Experian to see what happened. He then processed my new order. I called Experian and was told I did NOT have any type of fraud alert and was unsure as to why the Montgomery Wards rep in the credit department told me this. I am so confuse. As someone who’s on top of their credit, this worries me. I then got an email from Montgomery Ward with the status of my recent order. It was asking for a down payment again! lol I’m so finished with this company. I will pay off my $16.71 but after that I refuse to do business with them. The products are over priced, the shipping is even more over priced and it takes forever to arrive. I opened this account to better my credit score but I’ve gotten more of a headache instead. The credit rep asked me very sensitive information about my credit to confirm it was me but then said it wasnt a fraud alert?! Sounds like a scam to me. Do not do business with this company.

I purchased an expensive item in November 2022 and didn't need to use it until a couple of weeks ago. After trying to use it the first time, the pull cord broke on it. I contacted the return dept and they said since it had been over 60 days since purchase that they couldn't replace it!!! I just attempted to use it !!!

I haven't even gotten a chance to do actual business with this company and already noticed a few red flags. I received a catalog in the mail a few weeks ago. Went on their website and when I provided the EZ number from my catalog, it couldn't locate my account. I ended up registering and somehow received an entirely different account number. I placed an order for a mini fridge and received a confirmation that my order would ship. I logged in a few days later and now there's a message saying it won't ship because I have to make a down payment first and need to call in, which makes it seem like I was never actually "preapproved" at all, despite what the catalog says.

They have been very good to me. Been with them 2.5 years. No problem with credit issues. I never return an item. I pay on time with auto pay. I have one more year to pay them off. I always call to place order and service is good to me.

Just over 2months after purchasing an item, it broke. After 2wks of back and forth calling,was finally given a claim and a repair center who would call me to arrange to get the item sent to them. They never called. I called after 4days,the repair company had no knowledge of my claim. After holding on the phone and being transferred to a second person,I was told that it was my responsibility to ship it to them. Mind you this is an item I paid $399 for,with the 2yr service plan it came to $479 not even 3months ago. I think this company should have a better system in place for dealing with repairs or replacements. Very disappointed.

wards.com rep told me this morning, because I was denied access to my online account, that the recent security update done company wide (so all its subsidiaries) and "we no longer allow customers to use duckduckgo.com to access their accounts." A light bulb went on immediately. "Because duckduckgo doesn't allow tracking your company can't track purchases and searches for marketing purposes." "That is correct. We no longer allow customers to use duckduckgo with our company." As politely as I could muster I told her I don't play that game. You don't determine what I use. You don't allow or forbid my free choice. That's gestapo stuff. Close all of my accounts. I will pay off my debt but I don't want anything to do with a company that plays games like that. IF you decide to get credit with them know you will be tracked which also means you can't use vpns or ad blockers with them. BE CAUTIOUS.

I have had 3 different address Disputes Opened since Aug 12, 2020 to have removed. Where credit from bank cards to loans inquries. NO WHERE CLOSE TO WHERE I LIVE OR EVER LIVED addresses given.
Below is the STATEMENT ON FILE NOW WITH MY CREDIT REPORT ALONG WITH A FREEZE ON MY FILE!!
ID SECURITY ALERT: FRAUDULENT APPLICATIONS MAY BE SUBMITTED IN MY NAME OR MY IDENTITY MAY HAVE BEEN USED WITHOUT MY CONSENT TO FRAUDULENTLY OBTAIN GOODS OR SERVICES. DO NOT EXTEND CREDIT WITHOUT FIRST VERIFYING THE IDENTITY OF THE APPLICANT. I CAN BE REACHED AT 662-xxx-xxxx. THIS SECURITY ALERT WILL BE MAINTAINED FOR 1 YEAR BEGINNING 06-30-22.
HERE I GO AGAIN WITH THIS ADDRESS IN GREENSBORO, NC 27455. NEVER HAVE I LIVED ARE BEEN TO NC.
A MONTGOMERY WARD ACCOUNT WAS OPENED WITH THIS ADDRESS & ALINE OF CREDIT GIVEN WITH MERCHANDISE OREDED. NEEDLESS TO SAY NOT MINE!!! FOUND OUT IT WAS OPENED SOMEHOW ONLINE NO ONE FROM MONTGOMERY WARD BOTHERED TO VERIFY.
EXPERIAN TEAM MEMEBERS ARE AWFUL NO RESOLUTION. CONTINUE TO HAVE MORE ISSUES SINCE I HAVE SINGNED UP FOR SERVICE THEN I HAD BEFORE DOING SO.
Someone stole my identity and they have added the thief's info to my credit report knowing that the info is fraudulent. This happened AFTER they "closed/resolved" my case.
Date of experience: February 24, 2023
How can someone other than me open an account with you in my name? The person on the phone was not helpful and unclear from both MONTGOMERY WARD & EXPERIAN . THEY seemed confused and I had to repeat myself several times before THEY finally got it’ BUT NOT BEFORE GETTING HUNG UP ON BETWEEN BOTH OF THEM!
Now I’m the one having to fix this my time to file police reports along with contacts.

I have been a customer for about 2 years and I purchased a product and returned it a week later with their return label. They claim they never received it and now I am paying for a product I returned! If you make a purchase with them, do not return it. If they lose it, you still have to pay for it. Also, they have the WORST customer service.

I have had a great experience with Montgomery ward. They helped me build my credit because they report to the 3 credit bureaus. They’ve been fair and gave me a good credit limit. Keep in mind I always pay on time. I would recommend them to everyone.

A few years ago, I bought a watch from Montgomery Ward online using their credit. I paid it off with monthly payments. Last year I bought a Bissell carpet cleaner from them for $130+tax and shipping-it came close to $300. I just made my final payment. I now decided to by a pair of $59 slippers-and they refused my credit. What? I told them to stop sending catalogs as I'm not interested in doing business with them anymore.

I will not order from this company EVER again. I placed a order & they never shipped my order. The tracking still shows Label Created, but no movement. Everytime I call Customer service, the rep keeps telling me my order has shipped.

I like MW's in some respects. They allow people to build up their credit rating when many other companies won't. So, they are similar to Fingerhut in that regard. They report to all 3 major credit bureaus. They reply to emails. But, they way over-charge for the shipping. I did some comparative research where I looked at 3 different products that were sold here, on Amazon, on Target, and on Walmart, and Ward's charged about 300% more for the shipping costs for the exact same items. So the weight was the same. The shipping destination was the same. The shipping containers were the same. All one can surmise is that they use their shipping expense as profit for them. Nothing else makes sense. For a small box of Christmas cookies that I ordered weighing about 2 1/2 pounds, they charged me almost $20. Twenty bucks for a 2 pound box. Even sites like Omaha Steaks, which is very expensive, charge much less for their shipping, even though the packaging is much more intricate because they use Styrofoam packaging with dry ice. Mont Ward's does not have a huge market, and I wonder why? They could sell much more product by having reasonable shipping rates, but with many more customers. Conclusion? I would use MW's a lot more but because of their back-handed way to keep afloat, I use them rarely now.

I had a bad experience with this company. The credit department personnel is very arrogant. I contacted the company on or around November 17,2022. I made a new order and asked why they needed another credit check when I already had a credit account. They told me it didn't matter; this was their policy. The customer service in the credit department is not good. I do not recommend them to anybody. They're not a consumer friendly

I could not hardly understand agent. Did not understand other deals that where on sale. So I could not even buy anything else. Did not know what they were.

Yeah I agree with every review that's here the blanket that I ordered from Montgomery Awards had bed bugs and had to throw it away my mattress away box springs headboard plus having to pay the bug man to get rid of them you think I'm paying this damn company no I will not pay them for this for it not when I am out all this damn money no they send you products with bed bugs and expect you to pay for them planet plus I still have bed bugs from their products plus I'm out over $2,000 from all this no I'm done with this company they can just go Bill somebody else