Montgomery Ward Avis 

/I placed an order with Montgomery wards a few weeks ago under my account that I have had for several years already.The r gift was supposed to go to my daughters,she was the recipient./l 1I ordered through the website somehow Montgomery Ward opened up an account under her name without authorization they said the computer or the credit bureau across references addresses phone numbers etc. I noticed on my email that the billing was under her name like I said I do not understand how the account could have been transferred to her name anyway it's been two weeks I've been trying to dispute this each time each customer service agent including supervisors in the credit department gives me about 20 different stories on how to close the account and how to send the items back. Their employees do not communicate with each other you're transferred all over the place from one department to the next. Very frustrating two weeks. My daughter is now trying to close the account that somehow opened up the website I explained to them I did not open it because I have my own account how did it open when she was supposed to be the recipient? I will be paying my balance off and I am closing my account with Montgomery Ward basically anybody could just get known address and name go on to their website and create an account whether it be by accident or what have you luckily and my daughter's case I was the one sending her a gift. Their website is not secure or safe. Most of the customer representatives are rating of a card so they really don't know how to handle the situation most of the supervisors have been rude. Each time I'm transferred to a different person I have to explain the situation all over again because they're not understanding what I'm trying to say they're not reading the notes. This has been a very frustrating experience. Their customer service there were a few that were nice the rest were very rude and cannot comprehend the situation that I was explaining to them. I've called back numerous times and the last few weeks and spoke each time I called for over an hour and spoke to many representatives.

I opened my account in January and ordered and I would pay it off so I could start to build my credit. Everything was going good and I did more than doubled my initial credit line. Now in October I placed an order and I noticed there was a fraudulent order on my account I cancel it and call the loss prevention to report it. Their response was to cancel my account and I need to reapply and start all over again. Oh but they said I still need to pay what I owe on a canceled account. I feel like I am being punished for something I didn’t do. This company is a joke. I wish I would have read the reviews first because majority of the people have had problems with their accounts too, they don’t care about their customers.

i order from montgomery ward almost 4 years ago i order a tablet that was not worth the money i was making monthly payment and made a 1 time late payment they placed it on my credit report so thinking i'll pay it off never order from them again so i called to ask if they take it off and they just told me no 3 more years it come off anyway and i have good credit now and 98 percent on time payment but i'll never order from them again

This company has been a disappointment to me, I have made every payment on time, and they keep asking for a down payment on credit that they already giving me. I will not use this company again.

My review about the computer, is that i really like it, i didn't expect the size, but that's ok! I also reallly liked the turning into a tablet and computer. thank you for the computer / laptop. Order number: 48601315001

in 2020 i requested the account be closed because I had lost my wallet. It remained on the credit bureau all this time as "opened in good standing". I finally ordered something, they approved it, shipped it and now the credit bureau is telling me that the account has been closed. When I tried to get it straightened out with Montgomery Ward as instructed by credit bureau, I finally got to spoke with a Jackie (a very rude person) that told me in no uncertain terms I needed to speak with the credit bureau. Don't think I will ever deal with this company again. I have processed the payment in full.

GREAT COMPANY WORKED JUST FINE FOR ME GOT CATLOG 400 CREDIT CALLED MADE ORDER GOT MI IDEMS 4 DAYS LATER NO PROBS OR OVER CHARGE @ ALL GREAT HELP WITH & FOR ME!!!!...

I ordered a super plush sofa that claims to have foam stuffing. Instead of recieving foam, the sofa had bedsprings, probably from an old matress that was thrown onto the street!! Montgomery Wards are defenately fraudulent! The sofa looked nothing like the photo. This is considered false advertising and deceptive buisness practice! The sofa was hard and lumpy because the only material inside was springs that appeared to be inserted from an old matteress! The sofa was ugly and unatractive! Montgomery Wards is iniciating the sales of counterfit items!! The sofa also contaned defective side mounts where the screws were to be inserted. There is a solid bar behind the holes where we should have been provided screws for. There were only latches. The entire frame fell apart! My husband contacted customer service and demanded a refund! The customer represenative offered a replacement but when she noticed that I cought onto the product as counterfit she suddenly informed us that this product is no longer available! This company will be reported to the Federal Trade Commission and will be investigated! They messed with the wrong person! I have colledge level experience!!!!

Montgomery Ward SUCKS BIGLY!!!! It is the BIGGEST SCAM going!!!! I see why their stores closed....for public safety! If you get their catalog in the mail, burn it before they butcher your credit like they have mine. In an effort to establish good credit I fell for their catalog scam "Your Pre-Approved for $400". I placed a small order of $126 just to show timely payments to the credit bureau and pay it off quickly. After the items arrived and after not being able to log on to view my account and after begging their so called customer service dept for my due date I finally got logged onto my account only to discover that instead of approving me for the $400 their lying catalog stated, they only approved me for $100!!...which would have been fine had they let me know that BEFORE I placed my order but noooo, in an effort to fleece me for more money they pushed the $126 order through anyway which destroyed my credit utilization and DAMAGES MY CREDIT INSTEAD OF BUILDING IT!! ANTONIO and his supervisor FLORANCE in the credit dept were unwilling to adjust the credit limit even enough to cover the $26 it's over. Their solution was "Oh well, just wait for the bill and MAKE YOUR PAYMENTS" They don't give a toss that they've destroyed my credit!! And just to show their level of "winning customer service" I asked ANTONIO if I could close the account online after I make my payments because it's difficult to get to a live rep and once you get to her (the same one each time) she sounds drunk and every answer is "I don't know". ANTONIO couldn't wait to belt out "I can put in a request to close it right now!!" This is the most disgusting and unprofessional company I've ever had the misfortune of dealing with. They're not even subprime, they're gutter! Suck it Montgomery Ward...Suck it!!!!

It's easy to get credit, and the terms are great, but if you value your credit score, stay away. They let you exceed your credit limit and then keep the limit the same, thus killing your credit score. The credit department said they couldn't help me as everything is done automatically, whatever that means. Guess I'm going to pay it off asap and forget about them.

If I could give ZERO stars I would! I’ve always paid on time or even ahead of time, have never missed a payment. Go to make my payment and all my available credit is gone . I have not gotten ONE single logical reason for this, just 4 different answers with a lot of attitude from a supervisor. Horrible service!

I kept trying to use their automated system to make a payment and it kept rejecting it. Finally I contacted customer service. They assured me they wouldn't charge me the $2.00 fee and when I checked it they did! I contacted a Supervisor who told me she would clear the account. She did, for a week! I rechecked it, now they are trying to recharge me $95.00!! I am NOT PAYING these people one more dime!!!!!!

Terrible practices!! First of all, your credit expires. So if you want to order a second time from them, they have to to run your credit all over again. The way they report you account to the credit bureaus actually HURT your credit. It’s not worth the time or trouble. I just paid off my balance and I will never support them again.

It is the word site on the word, all the time are you buy something they make a new inquiry in your credit report. I hate this site

I paid $280.00 for a beautiful bedroom set with bedspread, curtians, pillows the shebang..
About 3 weeks later I start getting little bits all over me while I slept..
The comforter was full of bed bugs and eggs.
I now have no pretty bedroom set, no bed and because I transferred their eggs on my clothing now have no living room set.
So I'm actually out the $280.00 for the comforter set, &250.00 for my mattress, $700.00 for my living room furniture and $600.00 for the bugman.
$$1830.00 later I found out that just because their credit line seems unreal...Believe me it's not worth the final cost in the end if they are spreading these Filthy Blood Sucking Leaches into YOUR HOME!!!

Do not! apply for Montgomery wards credit first they do a hard pull on your credit then you have to go all the way to check out before you can apply for the credit then they do not tell you if you are approved or not. They sent me a email and couldn't even spell nor did it make any sense.first told me item would be ship then told me no. Would send letter, And evey time I log in it said something different I wish I never applied..it is crazy mess is what it is stay away if your trying build credit.

I absolutely love this company and anything I need help with I know when I call it will be taken care of. I would like to thank Me. Carol Kisner for her time, patience and knowledge of helping me today with an issue that was addressed before ending the call. This company should be proud of having her as an employee.

Just got a catalog..1st item I was interested in..22.99 2qt slow cooker..just for fun I cked a competitive company where I can get very similar item for 9.98...things that make you go hmmm and I can get it today.

Would give 0 stars. Terrible ordering process. Ordered curio cabinet online on 6/19. Got order confirmation and order. Called almost 2 weeks later to inquire about order. Kept getting the runaround about my card and how they needed to send accounting a memo verifying that my address matched my card. I verified it and that still did not help get my order shipped out. I just canceled the order. Never had trouble ordering online oth any other company with my card but this company needs better practices and knowledgeable customer service staff. Just terrible.

I am Getting VERY Discouraged in this Company. I have Ordered from Seventh Avenue with Zero problems So I thought I would try to get Something from Montgomery Wards. I ordered an Air Conditioner On June 16th. Got an Email it would Be delivered on June 18. So I made arrangements to be Here. NOTHING came. New Message be here from FedEx June 19th between 9 and 1. OK Cancelled Plans. Nope Nothing again. Get message at 7 p.m. it would be here June 20th. Nope Waited all day. Again Nothing. So New Message Be here On Monday June 21st between 9 a.m. and 1 p.m. Well Here again it is 3 p.m. and Nothing Again. So I called the Company and they told me Not there Problem. But they looked Oh It Should Be here By Tuesday June 22 by 6 p.m. I told them this is VERY UPSETTING.