Would leave 0 stars if I could for Warehouse Stationary Matamata. Overall service is extremely poor. Long waits at the counter while 3 staff actively ignore you. Could not do job required due to copyw... Voir plus
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Went there today ,bloke who eventually served me could only be described as a smartass. Ive been there alot over the years but because of this smartass I won't be going back,AND rest assured I fully i... Voir plus
I would like to congratulate Warehouse stationary Hastings for their wonderful customer service at passports Saturday 3rd October 11am. Did have problems initially but handled by Tegan & other staff m... Voir plus
Just excellent been to other stores they were good they get 4 star Taupo go above and beyond. Highly recommend lead by great Manager supported by great staff
À propos de l'entreprise
Informations provenant de diverses sources externes
We Do Doing. For all your office products, tech, stationery and crafting needs, shop online or instore with Warehouse Stationery. Low price guarantee! Warehouse Stationery
Coordonnées de contact
Lambie Drive 51-55, 2104, Auckland, Nouvelle-Zélande
- warehousestationery.co.nz
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Les gens ont aussi consulté
Daughter put an order in for her son's…
Daughter put an order in for her son's stationary on Wednesday haven't received it. He starts school Monday. Computer glitche they say. Will have to reorder. It will take another 2 to 3 days. It was a special order for his jumbo stationary to help with his reduced vision.
Ordered a pair of desks 11 days ago and…
Ordered a pair of desks 11 days ago and they have still not been delivered. Dispatched on January 23rd and it is now Jan 31.
Lack of response from customer service staff.
Supplier insisted I contact freight company myself.
Bought a Office chair over 3 weeks ago…
Bought a Office chair over 3 weeks ago and couldn't put it together due to the screws not lining up. As per their return policy, I emailed to get it picked up and a replacement sent. After 1 week with no reply, sent another email. Another week, still no reply so called their 0800 number. Was on hold for 17 mins and gave up. Rang up their Head office and all they said was there was a delay on the phones. No help at all. As a Business that has an account with Warehouse Stationery, will be closing it and going with someone else
Poor Customer Service
Ordered a click and collect item. It's supposed to take 3-5 days to arrive, but after 5 days I got an email saying it'll take a little longer. Fine, I thought, so I waited a few days then contacted them to find out where my order was. I was told (on Friday) that it'll be available to collect on Tuesday. So, I didn't hear anything on Tuesday, so I rang them:
Tuesday: where's my item?
Them: it'll be here tomorrow
Wednesday: where's my item?
Them: it'll be here tomorrow
Thursday: where's my item?
Them: it'll be here tomorrow
Me: really? you said that yesterday and the day before etc.
Them: yep, definitely tomorrow.
Friday: where's my item?
Them: it'll be here next week
So... I've missed out the parts where they said they'll ring back (they have never done so). And I've missed out the part where they include a link in the email they send you you to say "contact us", but this takes you to a "warehouse" contact form (not a "warehouse stationery" contact form), whereby the agent just informs you that you need to contact "warehouse stationery" direct (not "warehouse"), despite this being the link they provide in the email.
Basically, if you're waiting for an item, expect to be in for a long wait, and don't expect to be able to be told exactly how much of a long wait. And don't ever expect a call back.
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