Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I purchased 3 Warmies for gifts, and everyone loves them! I purchased one for someone on the spectrum, and they use it often. Warmies are so soft and slightly weighted, and smell lovely. I have not ha... Voir plus

Noté 4 sur 5 étoiles

My granddaughter absolutely loved her calico cat. She’s allergic to cats, but loves them, so this is the next best thing for her. I was a little disappointed, though, given the price of the stuffed a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The animals themselves are quality made and smell delicious! I had a problem with a delivery (post office mistake, since warmies and confirmed we had the correct information.) They had a new one... Voir plus

Noté 4 sur 5 étoiles

The Warmie had a burned smell after 60 seconds. I contacted customer and at first, the couldn’t help me. The representative said she could offer a 25% discount, but she ended up not being able to o... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fabricant de jouets
  2. Magasin de puériculture
  3. Boutique de cadeaux

Écrit par l'entreprise

Warmies® are the world’s best fully heatable soft toys and gifts and have provided soothing warmth and comfort for over 25 years. Warmies adorable plush and luxurious wellness items are filled with all-natural flaxseed and real dried French lavender. Warm in a microwave for soothing warmth and aromatic comfort. Warmies are great stress & anxiety relievers, calming sleep aids, and are naturally weighted to provide a relaxing sensory experience. Warmies are safe for and loved by all ages.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

153 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 20 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I had a defective Warmie

I had a defective Warmie, and sent an email but got no follow up. I then responded to an email asking for feedback, and in under 10 minutes, I had a response and new replacement Warmie on the way! It arrived 2 days later even. I love these, and the customer service ended up exceeding expectations!

2 février 2025
Avis spontané
Noté 5 sur 5 étoiles

I originally bought slippers for my…

I originally bought slippers for my M-I-Law who lives in CT. She warms her toes in them in the morning’s, and at bedtime. She liked them so much she bought a pair for her daughter.

Just bought 2 for my daughter, and she loves one for cold to fall asleep and one for warmth.

They are well-made. We’ll see how long they last. Next up, perhaps we’ll try the little animal one’s for birthdays.

Thank you!

4 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Great Purchase

Ordered and received one of the Woodstock warmies. Quick delivery time and the item was bigger than I thought it would be!! Put right in the microwave and it is amazing. Perfect amount of weight distribution at the bottom for it to stay put where you need it to go! This purchase was for me. Purchasing more for gifts.

24 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Quality item, fast shipping, great presentation

I purchased a Large curly brown teddy bear. It arrived in perfect new condition, with a little tag around his neck. The lavender scent is just right; calming, but not overpowering. I love it!!! I came back and ordered four junior warmies more. Highly recommend.

24 janvier 2025
Avis spontané
Noté 4 sur 5 étoiles

I purchased 3 warmies for gifts

I purchased 3 warmies for gifts , very cute , soft and seem good quality.
I did have one problem with them - they were shipped in box without being individually packaged and not just 3 stuffed in a box and shipped.

22 janvier 2025
Avis spontané
Logo de Warmies USA

Réponse : Warmies USA

Hi Charla, Thank you so much for leaving your feedback for Warmies! We're thrilled to hear from you. Over the years, we've shipped a ton of Warmies, and we know that our boxes offer the best possible protection. That's why we never pack them in plastic bags. It's not only because of the moisture in the natural grain filling, but also because we're always thinking about the environment. Please do not hesitate to reach out with any questions.

Noté 5 sur 5 étoiles

Quality is great customer service is amazing

I've bought several warmies for myself and family. We all love them, my niece and nephew have several I bought. The lavender smell when warmed up is pleasant.
One order got lost and had a quick replacement order sent at no charge

13 décembre 2024
Avis spontané
Logo de Warmies USA

Réponse : Warmies USA

It’s great to hear that you and your family have enjoyed the Warmies!
We value your feedback and strive for your complete satisfaction

Noté 1 sur 5 étoiles

I’ve emailed 4 times and I’ve received…

I’ve emailed 4 times and I’ve received ZERO response! Do not do business with this company.

1 janvier 2025
Avis spontané
Logo de Warmies USA

Réponse : Warmies USA

I’m really sorry to hear about your experience. Please contact us on our website live chat so we can escalate your matter. Our.
Our goal is to ensure a positive experience for all our customers

Noté 1 sur 5 étoiles

You cannot get ahold of these people,

You cannot get ahold of these people,
All I want is a return label,
I’ve left a call back number, my email & left voice messages & tried to chat!
Nothing,
I would never recommend ordering on line,
Very poor service,

11 décembre 2024
Avis spontané
Logo de Warmies USA

Réponse : Warmies USA

Dear Ms. Woods,
I sincerely apologize for the frustration and inconvenience you've experienced. I understand how upsetting it must be to not receive a timely response after multiple attempts to contact us. This is not the level of service we aim to provide, and I truly regret that you've had this experience.
Please send an email to our team at hello@warmies.com and our team will happy to take a look at your return request. If there’s anything else I can assist you with, please don't hesitate to let me know.
We value your feedback and will use it to improve our communication processes going forward. Thank you for your patience, and again, I’m very sorry for the inconvenience this has caused.

Best regards,
Warmies Team

Noté 1 sur 5 étoiles

I was told to reach out to Moore via…

I was told to reach out to Moore via email and they would resolve my issue with a new warming. I have now sent three emails with no response.

6 décembre 2024
Avis spontané
Logo de Warmies USA

Réponse : Warmies USA

We're sorry to hear you haven’t received a response yet. Please contact our live agents to further assist you to resolve your matter at www.Warmies.com.

Our goal is to ensure a positive experience for all our customers

Noté 5 sur 5 étoiles

I love my Purple Lavender Scented bear

I love my Purple Lavender Scented bear I highly recommend

23 avril 2024
Avis spontané
Logo de Warmies USA

Réponse : Warmies USA

It’s so great to hear that you love your Purple Lavender Scented Bear! The combination of the soft, comforting warmth and the relaxing lavender scent is truly a perfect way to unwind.

If you’re ever looking for more comfort products or have any questions, feel free to reach out. 😊

Noté 5 sur 5 étoiles

Great products

Great products. I've been happy with every item I have purchased from Warmies. Items are high quality and get the job done. The lavender that they use smells incredible and is very therapeutic. Definitely recommend this company!

21 avril 2024
Avis spontané
Logo de Warmies USA

Réponse : Warmies USA

It’s fantastic to hear how satisfied you've been with your Warmies purchases! It’s wonderful that you find them so therapeutic. Your recommendation speaks volumes, and I’m sure others will appreciate hearing about your positive experience with the brand.

If you ever want to explore more Warmies products or share more of your thoughts, feel free to reach out! 😊

Noté 1 sur 5 étoiles

Awful Customer Service

Awful Customer Service. DO NOT RECOMMEND. I placed an order, and minutes after I reached out as I wish to add something else. All I’ve heard was “I can’t” “it’s not possible” “it cannot be done”. The customer representative boldly stated that as the order was “fulfilled” (specified: this meant the “label” has been printed, they cannot be modified) there is nothing they could do. The printing of a label 5 min after ordering means “there is nothing they can do to help to help a client?!” No effort to resolve nor notable interest to do so.
Very unprofessional. Very disappointed.

19 avril 2024
Avis spontané
Logo de Warmies USA

Réponse : Warmies USA

We're sorry to hear about your disappointing experience with customer service. It can be incredibly frustrating when you feel like your concerns aren't being addressed or resolved.

We would love to make this right by sending you're a replacement at no cost. Please visit https://warmies.com/pages/contact-us-form to get connected with an agent.

Noté 5 sur 5 étoiles

This is an awesome product

I ordered a goose, chicken, and a hamster . I really wanted the goose and hamster. Also I love warmies and I plan on giving one to my cousin. This is an amazing project. I use them nightly, bravo for this amazing product.

21 mars 2024
Avis spontané
Logo de Warmies USA

Réponse : Warmies USA

Hi Lisa,

Thank you so much for your kind words! We're so happy to hear you're enjoying the goose and hamster, and that you love the Warmies as well! It’s wonderful to know they bring you comfort each night. We’re also thrilled that you're planning to share the warmth with your cousin – what a thoughtful gift!

Your feedback means the world to us, and we truly appreciate your support. If you ever need anything else, don’t hesitate to reach out.

Warmly,
Warmies Team

Noté 1 sur 5 étoiles

Warmie nicht zu empfehlen

Mein Sohn hat einen Warmie zu Weihnachten geschenkt bekommen! Er war total vernarrt in den Warmie Dinosaurier! Leider ist der Warmie in der Mikrowelle kaputt gegangen und das komplette Innenleben hat sich dort verteilt. Die Mikrowelle war definitiv richtig eingestellt. Das habe ich jedesmal kontrolliert, bevor ich den Warmie erwärmt habe. Leider nimmt Warmies sich davon nichts an. Das finde ich sehr bedauerlich. Werde definitiv keine Warmies mehr kaufen oder schenken lassen. Schade! Mein Sohn hatte leider nicht lange was von seinem Geschenk.

18 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Trusted and fast shipping


Trusted and fast shipping

1 janvier 2024
Avis spontané
Logo de Warmies USA

Réponse : Warmies USA

Thank you for your kind words! We're so glad to hear that you're happy with our trusted and fast shipping. If you need anything else, feel free to reach out!

Noté 1 sur 5 étoiles

Buyer Beware. Poor quality, worse customer service.

Slippers were a gift for Christmas. As soon as I removed them from the packaging a few days later, little seeds spilled everywhere. I found a hole, not in a seam where I could have maybe fixed them. Just a straight up hole, like someone poked it.I left multiple messages through the website over 2-3 weeks with no response. I finally got through to a person on the phone by selecting "retailer" in the phone tree. She was no help at all. I guess I'm out of luck

15 janvier 2024
Avis spontané
Logo de Warmies USA

Réponse : Warmies USA

I'm really sorry to hear about your frustrating experience with the slippers. It's incredibly disappointing when a gift like that arrives damaged, especially with something like a hole that seems to be a manufacturing defect. Please contact us at Warmies.com so a live agent can assist you on getting a replacement sent out at no cost.

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