Poor pricing transparency and communication
Ordered a slingshot which arrived safely and was as described, so I have no complaint about the product itself.
However, I was disappointed by the lack of transparency regarding delivery charges. I paid £4.95 for “Royal Mail 2nd Class Signed” delivery, but the parcel I received showed actual Royal Mail postage of £2.85. When I queried the £2.10 difference, I was informed afterwards that it also covered packaging and handling costs.
I appreciate businesses may include fulfilment costs within delivery charges, but I could not find this explained anywhere on the website before purchase. Had this been stated clearly upfront, it would have avoided the issue entirely.
What frustrated me most was not the amount itself, but the handling of the enquiry. After raising the matter politely and reasonably, my follow-up message was ignored completely. Better communication and clearer pricing transparency would have left a much more positive impression.








