I love taking my four month old grandson on a Saturday morning to Thorn Community School. We started in September. It’s a nice little group and our teacher, Courtney is fantastic and so encouraging.
L'entreprise a répondu
Établissement
Changer d'établissementWater Babies Office, CV35 9EF Wellesbourne, Warwickshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Love coming to water babies, my sons been going since he was 5 months old and is so happy in the water. Water babies teaching swimming and water safety to your child as well as you! We love our teache... Voir plus
L'entreprise a répondu
Teacher is fantastic and so are the lessons, hence the 4 stars. Also nice small classes however the facilities are poor at the Croft, pool water is not always warm, changing rooms are tiny and inadequ... Voir plus
L'entreprise a répondu
We look forward to our Sunday swimming lesson. We started when my boy was 5 months old. The improvement I have seen in the pool and outside the pool is immense. He has now moved up in class and we cou... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Cours
- aussi dans
- Club de natation
À propos de Water Babies - Warwickshire
Écrit par l'entreprise
Our vision is a world where the physical and emotional development of every child is fully supported and nurtured from birth.
Our premium baby swimming classes are taught by the highest trained baby swimming teachers in the world.
Water Babies takes little ones on a journey of aquatic discovery, teaching core aquatic skills, water safety, and swimming strokes, igniting their imagination as they learn.
With lessons available across the UK, Water Babies welcomes babies from birth to five years old to learn a skill for life.
Coordonnées de contact
Water Babies Office, CV35 9EF, Wellesbourne, Warwickshire, Royaume-Uni
- 01926 940 727
3,5
Moyen
12 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Saturday Morning Class- Thorn Community School
I love taking my four month old grandson on a Saturday morning to Thorn Community School. We started in September. It’s a nice little group and our teacher, Courtney is fantastic and so encouraging.
24 octobre 2026
Avis spontané
Réponse de Water Babies - Warwickshire
Thank you so much for taking the time to leave us a review. We are delighted to hear that you are enjoying your lessons at Thorns and that Courtney has made such a wonder impression on you and your family. I will be sure to share this with Courtney, Thank you again Kat - Water Babies
⚠️ WARNING
⚠️ WARNING — THINK TWICE BEFORE BOOKING WITH WATER BABIES ⚠️
I’m extremely disappointed with my experience with Water Babies. I cancelled my Direct Debit, yet £60 was still taken from my account for lessons I’m unable to attend.
What makes this even more frustrating is that rather than refunding the money, I’ve been given a credit. However, the credit system is incredibly restrictive. I can’t simply use the £60 to book another lesson that works for me. I have to wait for the relevant stage of the programme to become available again.
I checked what was available and there were no suitable options close to me, and the options that were available were during dates when I’m away on holiday. So I’m now left with £60 that I have paid for a service I cannot use.
If I used the credit on a random available lesson, my daughter would effectively be going backwards in the programme, which makes absolutely no sense.
I contacted customer service hoping they would actually try to help resolve this, but I was shocked by how little effort was made to find a solution. I was simply told about the credit system rather than anyone actually trying to help.
It is incredibly frustrating to have money taken when I cannot attend the lessons and then be left with a credit that is so difficult to use. As a parent, I expected much better customer service and flexibility.
This has completely ruined what should have been a lovely first swimming experience with my daughter.
⚠️ I would strongly warn other parents to make sure they fully understand the cancellation and credit policy before signing up. I certainly wish I had.
2 octobre 2026
Avis spontané
Réponse de Water Babies - Warwickshire
Thank you for taking the time to share your feedback. We’re sorry to hear that you’re disappointed with your experience, and we appreciate that having to change your lesson arrangements can be frustrating.
We would, however, like to clarify the circumstances around the payment and cancellation. When customers enroll with Water Babies, they agree to our Terms and Conditions, which require **one calendar month’s notice to cancel lessons**. Cancelling a Direct Debit does not constitute cancellation of the lessons or remove the agreed notice period. Direct Debits are a method of collecting payment and cancelling the instruction with the bank does not cancel the underlying contractual commitment.
In this instance, the £60 payment was therefore taken in accordance with the agreed cancellation terms. We appreciate that this may not have been the outcome you were hoping for, but we are unable to treat cancelling the Direct Debit as a cancellation of the lessons or refund payments that remain due under the notice period.
Where lessons cannot be attended during the applicable period, our credit system is designed to retain the value of those lessons so that they can be used within the programme, subject to availability and the relevant stage. We understand that the available options did not fit around your circumstances, including your holiday dates, and we are sorry that this has made the credit feel difficult to use.
We always encourage customers to review the cancellation and credit provisions in our Terms and Conditions before cancelling, and our customer service team is there to explain how these provisions apply. While we appreciate that you may have wanted a different resolution, the terms do need to be applied consistently and fairly across our customer base.
We’re genuinely sorry that this situation has affected your experience with Water Babies, particularly when we know how important those first swimming experiences can be. We hope that, should you choose to continue with us in the future, we can help make your daughter’s swimming journey a much more positive experience.
Repeated cancellations
Paid for a month up front only for them to cancel 3 out of the 4 lessons, 2 were only a few hours before the lesson was supposed to happen. They then cancelled all sessions going forward. They did agree a refund of the lessons not received but just a really disappointing experience for a child just starting to develop water confidence, who took a lot of persuasion to get there in the first place. My daughter actually really enjoyed the only lesson she did have, so no reflection of the actual teacher only the organisation of the course.
30 avril 2026
Avis spontané
Réponse de Water Babies - Warwickshire
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience and completely understand how disappointing and frustrating this must have been, especially when your daughter had begun building confidence in the water and was enjoying her lesson.
We appreciate your kind words about the teacher, and we’re pleased to hear that the lesson she attended was a positive experience. We recognise that the repeated late cancellations and the cancellation of future sessions fell far short of the standard of service you should have received.
While we’re glad a refund was arranged for the missed lessons, we understand that this does not make up for the disruption and disappointment caused, particularly for a child just beginning their swimming journey.
Your feedback has been noted and will be shared with the relevant team so we can review how courses are organised and communicated moving forward.
Thank you again for bringing this to our attention.
Not the right value for money
Whilst they can be very good, I personally felt that my toddler did not learn much due to very frequent class cancellations which resulted in excessive gaps within the classes. I would expect some improvements given the cost they charge.
26 janvier 2026
Réponse de Water Babies - Warwickshire
We appreciate you taking the time to share your experience.
We're sorry to hear that you have been impacted by frequent cancellations and the effect this has had on your toddler's learning.
We are doing all the can to work with venues and staff to improve consistency in the delivery of classes.
Kat
Water Babies
Teacher is fantastic and so are the…
Teacher is fantastic and so are the lessons. Also nice small classes however the facilities at cardinal wiseman are poor, pool water is not always warm but instead very cold most of the time, changing rooms are tiny and inadequate and no heating provided. We have since cancelled our sessions completely as this provider cannot provide a safe environment for my daughter to learn swimming.
7 février 2026
Avis spontané
Réponse de Water Babies - Warwickshire
Thank you for taking time to leave us your review.
We appreciate your feedback and are glad you enjoyed the lessons and teacher.
We're sorry the pool temperature and changing facilities didn't meet your expectations and impacted your daughter's experience.
Kat
Water Babies
Great lessons for little ones
Water babies provide great, structured lessons from babies upwards. The gentle introduction helps build confidence in the water, with the basics taught in a way that is fun and engaging for the little ones.
26 janvier 2026
Réponse de Water Babies - Warwickshire
We're happy to hear that the structured lessons helped build your little one's confidence in the water. It's great to know the basics were taught in a fun and engaging way. Thanks for your feedback!
Water Babies
Best baby swimming
Love coming to water babies, my sons been going since he was 5 months old and is so happy in the water. Water babies teaching swimming and water safety to your child as well as you! We love our teacher Vicky, she always makes the lessons fun and helps you feel confident and safe trying new things.
19 janvier 2026
Réponse de Water Babies - Warwickshire
Thank you so much for this lovely review!
We absolutely love hearing how happy your son is in the water and it’s amazing that he’s been swimming with us since just 5 months old. Building confidence, skills and water safety for both little ones and parents is exactly what we aim for, so your kind words mean a lot to us.
We’ll be sure to pass your feedback on to Vicky. She’ll be thrilled to hear how much you enjoy her fun, supportive lessons and the confidence she helps create.
Thank you for being part of our Water Babies family. We can’t wait to continue your swimming journey with you 💙
Water babies Coventry
Good communication for lesson cancellation and time changes. Great teaching by Kim in the pool, very aware of individual needs. Good website.
12 janvier 2026
Réponse de Water Babies - Warwickshire
Thank you so much for taking the time to share your feedback. We are really pleased to hear you have found our communication clear and our website helpful.
Kim will be delighted to know her teaching and awareness of individual needs has made such a positive impression. We look forward to continuing your swimming journey with us 💙
Water Babies Warwickshire Team
Friendly and fun
Great experience for our daughter - we’ve been coming since she was 8 weeks old.
21 septembre 2025
Réponse de Water Babies - Warwickshire
We're glad you've had such a wonderful experience with your daughter since she was so young. Thank you for your continued support!
Water Babies Warwickshire Team
Teacher is fantastic and so are the…
Teacher is fantastic and so are the lessons, hence the 4 stars. Also nice small classes however the facilities are poor at the Croft, pool water is not always warm, changing rooms are tiny and inadequate.
1 décembre 2025
Réponse de Water Babies - Warwickshire
We're happy to hear that you enjoyed the lessons and the teacher. We appreciate your feedback regarding the facilities; and I will pass these onto your new Franchise to consider your comments to improve their swimmers' experience.
Water Babies Warwickshire Team
We look forward to our Sunday swimming…
We look forward to our Sunday swimming lesson. We started when my boy was 5 months old. The improvement I have seen in the pool and outside the pool is immense. He has now moved up in class and we couldn’t be happier. He is always smiling and loves his teacher. She is so engaging and he does not take his eyes off her!
13 avril 2025
Avis spontané
Réponse de Water Babies - Warwickshire
Thank you so much for your lovely review! We're absolutely thrilled to hear how much your little one is enjoying his swimming journey with us. It’s amazing to see the progress he’s made both in and out of the pool, and that smile says it all!
We're so pleased to hear he loves his teacher and is thriving in his new class. We look forward to seeing you both each Sunday and watching him continue to grow in confidence and ability. 💙
Great lessons and fabulous teachers
Great lessons and fabulous teachers. Our kids have excelled in these classes!
24 mars 2025
Réponse de Water Babies - Warwickshire
Thank you so much for your lovely review! We're delighted to hear that your children are excelling in their lessons and that you've had a great experience with our teachers.
We love seeing our little swimmers grow in confidence and skills! If there's ever anything we can do to make your experience even better, please let us know. Happy swimming! 💙
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.