waterguru.com Avis 

Great Concept, Disappointing Reliability

I really liked the WaterGuru SENSE 2 and its ability to monitor pool chemistry daily. Unfortunately, I’ve experienced multiple unit failures in less than two years, despite proper maintenance and ongoing cassette purchases. My latest unit completely stopped working, with no power or indicator lights even after replacing the batteries. WaterGuru support offered no replacement because the warranty had expired, only a discount toward purchasing another unit. For a product at this price point, I expected much better reliability and customer support. I’ve decided to move on and cannot recommend it based on my experience.

It was great when it worked. My second one has now stopped working after a little over a year, as did the first one.
I live in the Southern U.S. and 100 degree days in the summer are not unusual, may be it is the heat.

I’ve been a WaterGuru customer since 2022 starting with their Sense 1, but I’m done. They are only convenient while they work. I’ve gone through 5 devices/replacements during the four year period and 1-year warranty is simply not enough when the devices don’t appear to last much beyond that.

At this point, the cost no longer outweighs the convenience even when you’re asked to replace them at a discounted price.

I expected much better reliability from a product at this price point.

I bought a Sense S3 in June. Worked great until it died in August (6 weeks). Spent 3 hours with customer service until they agreed it broke under warrantee. Said they would email me back with a resolution. No luck. Bought another. Hope it holds up. $900 spent so far for 2 units and cartridges.

Took one month to have the product delivered. Installed and tested the water. Worked perfectly on the first day. Added chemicals and tested the next day but the device never worked again. Customer service was weak - offering a replacement cartridge with slow boat shipping. Asked for expedited shipping and was rebuffed. Asked for management 3-4 times and finally got someone else with excuses. Disputed the charge. Would never trust this device long term with an immediate failure and poor support.

This product sucks! The reports are so up and down, and if I take the water to the local pool supply store, it is inconsistent with the device. SCAM! Do not buy! Test strips and water samples are much more reliable. I thought this would bring peace of mind, but all it does is stress me out, because it's so inconsistent!

I am on my 3rd WaterGuru and it has stopped working. It has lasted 4 months. Great when they work but they don’t last very long.

Sense 2 died after only 3 months. Customer support is constantly asking for the same information over and over. Taking days to respond. Tried calling to escalate the case and was refused. I just want a replacement and they will not provide. Very disappointing as I was looking for a Sutro replacement.

Definitely not worth the $300 we paid and customer service didn’t care about our problem with the unit. We used the Water Guru for 2 months last summer. The process to test the water took at least 20 minutes to get the results. This year it took 30-45 minutes for testing and now it has just quit. We have changed batteries, & a new cassette was put in.
And, with sensors for just four types of data, the WaterGuru Sense is far from the most capable monitoring system you can buy. Other products, such as the Sutro, measure bromine and alkalinity levels, too.

The product does work but just some of the time. Customer service likes t have you change the batteries but never fixes the unit for long. They sent me 3 replacements. Same results every time a few good days then it stops again. It is not worth the time or m9ney.