Webbs Electrical Avis 947

Very poor service. I purchased a gas cooker for £649 on 3rd January. The payment for the product was taken. At the time of purchase I was told that it will take max a few days for the gas cooker to arrive. I had not received anything for weeks. I then chased the company and was told there will be a delay. There was no information given on how long the delay would be and there seemed to be an unapologetic attitude to the delay. I even asked if they will give any money off considering that they have made me wait over a month for a cooker that should have taken days to arrive. I did not receive any positive response to this. I again had to chase and chase the company for updates (even though they had been paid in full I would have expected the company to be regularly updating me). In the end I had to request a refund as the delay and the lack of responsiveness and customer service from the company led me to the conclusion that I did not trust the company. I thankfully did get my money back. I would strongly recommend that the company regularly updates its customers if there are delays and does not sell items on its website with them being delivered in a few days and then making a customer wait over a month. Anyone purchasing from this company I would like to warn them about my experience and that there is not much customer service available if the company delays delivering the product after you have paid.

Excellent service, timely delivery, good pricing

The advice given from the very first phone call was informed, accurate and reassuring.
We required a replacement integrated fridge freezer and were anxious about fitting into the original space.
The team came to measure, a choice of replacement offered. We ordered and all was delivered and fitted within a week at a competitive price.
All demonstrated how customer service should be. Such a refreshing difference from multi outlet large companies.

They rang to make sure I’d ordered what I wanted then found my home which Amazon or anyone else can’t find and delivered on time would highly recommend them brilliant service

First class service, really helpful staff and next day delivery.

Excellent service from start to finish. They were very helpful on the phone when I had a query about the website and rang to arrange delivery . The delivery drivers were very helpful, rang to let me kno when they were close to arriving, took great care during the delivery and gave useful tips about using the fridge freezer

Excellent price, communication and delivery. Will certainly entertain using again when required.

Great price and sociable delivery team

A brilliant service from Webbs yet again . Washer broke Monday , contacted Webbs Tuesday , new washing machine fitted Wednesday ! Very competitive price , staff and delivery team very professional and friendly . Would highly recommend. Many thanks

Great price but 16 days from purchase to delivery.

Value for money exceptional and professionalism to write home about

A very good experience friendly service always on the end of a email or phone.Delivery drivers very nice and friendly to

An extensive range of products, friendly knowledgeable staff who support and advise.

They certainly do not understand the distance selling act and think their terms and conditions override the consumer law. Even if a purchaser agrees to their terms and conditions the distance selling act overrides their own terms and conditions. A companies own terms and conditions can never override consumer law. The rest of the experience was good with customer services.

Easy to order, good price. Good communication regarding delivery from the sales team as soon as the prefer was ready.
Easy to reschedule the delivery. Unfortunately delivery was few hours late but nobody can account for accidents and traffic.
Looking at other reviews I ordered earlier than I needed in case of delay, but no need service was excellent.package delivered within any visible damage

We bought a heat-pump tumble-dryer. Webbs offered an exceptionally good price, much better than any alternative, including all the national well-known online retailers.
They promptly answered one minor query I had, then dispatched it immediately. They arranged their own courier, SGK Distribution, who were also brilliant. We were a bit anxious because it was Friday the 13th, and we live nearly 100 miles away...but not a problem at all. The dryer was up and running in our utility room first thing on Monday morning. We couldn't be more pleased
'Small is Beautiful...Economics as if people mattered', wrote Schumacher in 1973. Quite right. Webbs proves the point.

Excellent company to deal with. Dealt with a lady called Lauren. Nothing was too much trouble. She gave advice and helped me select the right appliances for my kitchen. Really pleased with the priced and would definitely recommend.

What fabulous service, good old fashioned service from real people. I placed the order and quickly received an email detailing the delivery process and timings. When I checked to see if everything was on schedule I promptly received a reply. Not a computer generated standard reply but a reply about my order, advising it had been collected from them that day and to expect contact from the courier company shortly. The courier company contacted me and the delivery process was a dream. What a refreshing change it was to receive such wonderful service and at a great price, thank you

On time delivery