Webbs Garden Centres Avis 

Love the garden centres but online service seems poor. Place an order on Monday and got just a email to say it had been placed, no mention of when it may be delivered. Money taken on Tuesday. Emailed and asked for an update on delivery but still haven’t received a response claiming it could take 72 hours, how difficult is it for the customer services to reply to an email? I just wanted to know when I need to be in for delivery.

Disappointing dispatch team but great customer service.

Kerry is absolutely faultless and gave brilliant customer service, multiple replacements sent out, solutions offered and constant communication.

It’s a shame the dispatch team don’t take as much care. Now they’ve settled the healthy plants are doing really well and will hopefully continue to bloom through till October. Not the end of the world. Thanks Kerry🫶🏻

I made a leap of faith buying a hydrangea Annabel which I could not source locally. I chose Webbs Garden centre not knowing a thing about them. This was an important present for my friend and she told me on receipt that she had never had a plant by post in such good condition. Well wrapped and in fine health. Thank you shall use your garden centre again

We have been exceptionally pleased with the quality of the Dahlia plants ordered. They were so well packed ,in flower and not a leaf broken. They have settled in well and we are so pleased that we have ordered 2 more .
Thank you all at Webbs for an excellent service.

First class, I ordered a recliner set which had sold out at my local garden centre. I paid my dues online with Webbs with a certain amount of trepidation. However I’ve just received my reclining set today which I’m absolutely delighted with, such speedy service. Many thanks Webbs online. Fully recommend.

⭐⭐⭐⭐⭐
I had a wonderful experience at Webb’s Garden Centre and would happily give them five stars. Every member of staff we spoke to was friendly, welcoming, and genuinely knowledgeable.

We received excellent help in both the garden and pet sections, with staff taking the time to answer our questions and offer helpful advice. The young lady at the till was especially kind and made us feel valued as customers.

We also stopped for food, which was delicious and made the visit even more enjoyable. Overall, the customer service was outstanding from start to finish. It’s refreshing to visit a garden centre where everyone is so helpful and clearly knows their products.

Highly recommended, and we’ll definitely be back!

Avoid buying anything from the Cheltenham store that isn't physically in front of you. We visited on 25 April and chose a smaller garden set specifically because the salesperson assured us it was in stock and would arrive within three weeks. When we said we'd browse and come back to buy, he pushed us to commit on the spot to "secure" the stock. Taking him at his word, we did.

Three weeks passed with no contact. When I chased it up, the story had completely reversed: now the set was out of stock, waiting on a shipping container, and wouldn't arrive until at least 1 June — the opposite of what we were told at the point of sale. Over the following weeks I had to call repeatedly for updates. Each person promised to sort it or call back, and almost none did. At one point we were told stock had arrived, then told it hadn't, and that no one had actually checked the container.

The furniture did finally arrive on 16 June, nearly 8 weeks after a three-week promise; and even the delivery itself was mishandled, turning up around 20:30pm despite a confirmed 16:30–18:30 slot. The one bright spot throughout was Louise, who clearly tried to help and followed up as she said she would. As it stands there's still the question of recompense to resolve, which they promised and said to call to arrange, but are now ignoring; downgraded to 1* as a result. Disappointing from start to finish, and, worse, sales claims that simply didn't hold up.

I recently purchased a garden sofa set based on explicit measurements provided to me by your sales team via email. Unfortunately, the item that arrived is significantly smaller than the dimensions I was given. I have reached out to their customer service team to resolve this issue, but the help provided so far has been entirely inadequate. Can’t recommend.

This is the second time that I’ve ordered Agapanthus from Webbs. In both instances the plants have been well packaged, with good strapping to keep them from moving around. In both instances they have used DPD for the delivery and I must say k find them to be one of the best delivery firms, but sadly in this occasion DPD lost one package and damaged another.
However after contacting Webbs about this, their service advisor (Kerry) was fantastic (after I called to say that we needed the replacement delivery quickly). She clearly called DPD to have them deliver on a Saturday (not normal for Webbs) and called me back to tell me exactly what was happening.
I consider this to have been an excellent level of Customer Service !
I would have no hesitation ordering from Webbs in the future.

This is my second order with Webbs Garden Centre. The plants arrived quickly and were well packed. All three plants were a really good size for the price and healthy. Will certainly be ordering more.

Steve at Droitwich could not have been more knowledgeable and helpful. We knew we wanted a new gas BBQ. He helped us understand which was the best for us. Great value too! I recommend him and the Grillstream BBQ we chose.

What a wonderful experience I had received from the lovely staff at the wychbold branch of Webbs restaurant after a very heavy week working within the heathcare arena.
Lizzi,Hope and Ellie all contributioned to my visit,
After taking the cheek plunge to ask 'front of house' lizzi for a quiet spot on a busy sunday lunchtime, she in turn flashed me with warm broad smile and found me the ideal spot. The efficiency of service between Hope and Ellie was excellent from the explanation of how things worked to the quick delivery of my scrumptious meal,
A delightful enviornment,with such professional and attenative staff serving value for money food who could ask for anything more!

I had ordered a 6L rose bush to be delivered to my daughter's new MIL by way of a thank you for their part of the wedding. I live in Surrey, she lives in Devon. What was actually delivered was 4 small, plastic plant pot trays. I emailed. No reply. I rang and was told to send photos to another email address, which I did, no reply. I rang again ( you have to wait a long time for the phone to be picked up btw) and was told the order would be reissued- hurrah. Got a DPD email telling me they had the item and would be delivering- double checked- being sent to the wrong address. Mine, not the MIL. Obviousky, given our addresses this is not something easily rectified. Rang AGAIN. Couldn't find order, then could, then couldn't find delivery address. I eventually gave up and told them to cancel and refund and I would order from RHS. They emailed (first time to do so) to say they'd cancelled the order and would refund. Not one word of an apology. Not one. Would not use again and would not recommemd..

I purchased a water feature, which was supposed to include LED illumination, but the item delivered was not as described. Webbs did offer alternative products that they had in stock, a full refund or partial compensation. Given the bulk and size of the product, I have accepted their generous, partial refund and will seek to adapt the water feature with an alternative lighting source. Overall, a very satisfactory outcome.

Ordered iris’s three weeks ago and despite three phone calls and emails, unfortunately have not received them. They did reply to first email but not subsequent ones. During a telephone call I was informed the stock is taken from the nursery on Monday and Tuesday and collected from DPD on Tuesday and Wednesday, after this you are very unlikely to receive as the stock is live and will not go out for the weekend.
Very poor communication and still awaiting delivery.
Also check for stock in store as inaccurate as we found out after making a 100 mile wasted journey.
Such a shame as the store is enjoyable to visit but online certainly lets the company down.
Burford garden centre is a delight to visit and amazing service from online store.
Further to this review, I am delighted to mention that the issue I had with the late delivery has now been very satisfactory and professionally resolved. I would like to give a special thank you to Kerry in customer services for her excellent help.

I ordered and paid online for two plants, they were showing in stock and delivery on the website showed 2-3 days delivery. THE ORDER WASN'T PROCESSED UNTIL 10 June, when I received the confirmation email stating one plant was out of stock (obviously sold whilst my order wasn't processed). It's now 10 days later and still no sign of the remaining plant! Absolutely useless company - avoid!

I ordered a plant online as it said it would be delivered in 1 - 2 working days, a week later it hadn't arrived, phoned and was told I would get it in a couple of days, another week went by without it arriving, it's now been 3 weeks and it still hasn't arrived, really annoyed as it was for a friends Birthday gift, I have now requested a full refund, lets hope that it does arrive back into my account, I would definately NOT recommend this company

It says orders delivered usually 2-3 days! Absolutely NOT. I called after 5 days to be told it was now being processed and would be with me by Monday ( 8 days after ordering) a set of lights!!
They said it was due to having so many orders and from what I could gather not enough staff to process them all. I wish they would make this known at the time of ordering. I won’t be using them or recommending them again

EDIT: I had a response from the assistant manager and they offered substantial compensation for the problem and an explanation that this is not how they like to conduct business. Overall, I am happy with the resolution, and even though I wish it didn't have to come to this, this is one of the best ways that a company has handled a complaint in a long time, and the lady I spoke with should be proud.

"Ordered a garden dining set from Webbs Garden Centre and the entire experience was incredibly disappointing from start to finish.

The furniture was delivered approximately a week later than promised despite us contacting the delivery team daily and repeatedly being told it would arrive “that day”. When the order finally arrived, a crucial box was missing, meaning we couldn’t assemble or use the product we had paid for.

We then had to wait another week for the missing box to be delivered.

Unfortunately, the worst part of the experience came when the missing item finally arrived. The delivery driver behaved aggressively towards my father, demanded that our Ring doorbell be switched off, and claimed we were not allowed to photograph the delivered goods without his permission, despite the items being on our own property.

The situation escalated further when the driver became verbally abusive, swore at my father, and made racist remarks. We have formally reported the incident and expect it to be fully investigated.

While the delivery was carried out by AIT Home Delivery, Webbs Garden Centre chose the delivery partner and remains responsible for the overall customer experience. Customers should not have to deal with late deliveries, incomplete orders, poor communication, and behaviour of this nature.

Extremely disappointing experience and certainly not the level of service I would expect when spending a significant amount of money on garden furniture"

So disappointed with this company. We ordered a kettler footstool to go with our existing garden sofa. The money was taken but no emails came to confirm the order, however a delivery company did email and communicated when they would be delivering. When the footstool arrived it was clear it had already been returned. The box was damaged and resealed and the footstool has marks all over it, as well as 2 legs that dont fit at all. I think the corners where they are meant to connect are bent. I tried to call Webbs but had no answer, I emailed on 23rd may and had no response (I then went on holiday so couldn't call them) I emailed again, no response. On 2nd of June I called and someone answered and said someone would call me back. No one did. I did get an email that day from someone called Lindsey to say they dont have a replacement but have contacted Kettler to see if they have one. Its now 5th June and still no response. I have tried to call but no answer again. I have emailed and had no reply. I wouldn't order anything from this company.
I think I will have to see if my bank can help at this point as Webbs seem to be unable to provide any kind of service after taking money.