Webbs Garden Centres Avis 

So disappointed with this company. We ordered a kettler footstool to go with our existing garden sofa. The money was taken but no emails came to confirm the order, however a delivery company did email and communicated when they would be delivering. When the footstool arrived it was clear it had already been returned. The box was damaged and resealed and the footstool has marks all over it, as well as 2 legs that dont fit at all. I think the corners where they are meant to connect are bent. I tried to call Webbs but had no answer, I emailed on 23rd may and had no response (I then went on holiday so couldn't call them) I emailed again, no response. On 2nd of June I called and someone answered and said someone would call me back. No one did. I did get an email that day from someone called Lindsey to say they dont have a replacement but have contacted Kettler to see if they have one. Its now 5th June and still no response. I have tried to call but no answer again. I have emailed and had no reply. I wouldn't order anything from this company.
I think I will have to see if my bank can help at this point as Webbs seem to be unable to provide any kind of service after taking money.

Most reviews are about what goes wrong. This review is about how Webbs Customer service team dealt with issues. Not show stoppers but frustrating. Both dealt with promptly and to my satisfaction. For clarity, not plants but garden furniture. Would happily order more later in season.

bought a Daphne, 2L pot, delivery to NE Scotland. Arrived promptly, a bigger plant than I'd expected in peak health, and packing was brilliant .. plant completely undamaged, still in pot with all compost (if you've bought trees and shrubs online, you know). Excellent value plant, excellent service.

The plants were well packaged,and in excellent condition. They arrived promptly and the price for the plants and delivery was very competitive. I can recommend this nursery and shall be using again

Amazing service, easy to use website. My flowers arrived in the most wonderful healthy condition. The packaging was as if the plants were being cradled and surrounded with protection. They have all been planted and join my other 13 Geraniums in various colours. Would highly recommend this company for all your garden needs.

I ordered a David Austin rose from Webbs Direct on 7th May. Two weeks later I'd heard nothing, so phoned them. They seemed to have lost my order (though payment had gone through). However, they said they had the rose in stock and would send it immediately. Nothing appeared and I then received an email saying 'Unfortunately, whilst processing your order, our despatch team discovered a stock discrepancy. Regrettably, we do not have sufficient stock to fulfil your order at this time.' The whole process seemed very disorganised.

I ordered a plant online and after nearly 3 weeks it had not arrived. I telephoned and was told they didn’t have it in stock but they would check and ring me back. I didn’t hear, so rang back. They told me they didn’t have the plant so would refund. I understand that these things happen sometimes but it would have been nice to have been notified, and there was no “sorry” or any form of apology. When the refund didn’t arrive I emailed a reminder. I got no response and still no refund after 4 days. I gave up at that point and decided to claim via PayPal. I buy a lot of plants from some great suppliers but I won’t be buying from here again.

Fabulous service from Steve selecting the right Weber BBQ for us and the accessories to support a very different type of cooking . Steve was very patient with all our queries and had all the information which we needed at his fingertips . We will not hesitate to contact him again and have really enjoyed exploring a more varied and tasty range of outdoor recipes . Hope to do the Weber cooking course and are definitely interested in future products released by this company if supported by the kind of exceptional customer experience we had that Saturday afternoon in May 2026
Thanks a million Steve

Great bedding plants really very well packed too, very securely taped in the box holders and shipping was so fast, everything arrived in perfect condition. I'm delighted with my first order and will definitely order again from this company. Really good service thank you.

Delivery online said 1-2 days as all items were in stock. It actually took 6 working days so over a week

Webbs, stop over promising and under delivering. Honesty is the best policy!

Edited to add this was small items. A note book, a scent oil so small box.

Originally I would have given Webb’s a 1 star review having taken delivery of a Cyprussus Wilma with snapped off tips which is no good to anyone. Initially my complaint was ignored by customer service. Fortunately Sarah Brooks (Head of brand and digital) got involved and to her credit, she organised for an alternative replacement and made a sincere apology. It’s not the problem but how you deal with it that counts. Superb customer service and I will not hesitate to purchase from them again. Well done and thanks Sarah.

Ordered ilex crenata ‘Jenny’ 6 pack as they were on 2 for 1 to replace a boxus hedge that keeps being eaten by caterpillars. Arrived in a reasonable amount of time and were well packaged. Great quality plants at a very good price. I have ordered another lot to replace another boxus hedge.

Plants arrived upside down and damaged during transit. Webbs initially suggested I just cut them back as they will eventually grow back again which defeated the point of buying established flowering plants. Did however eventually agree refund covering the damaged ones. Quality and speed otherwise good.

I was given a Kent and Stowe galvanised steel watering can on July 26 th 2025. When I came to use it this spring it was leaking from the soldered seal.
When I asked for a replacement I was told that was not possible as the product was more than 6 months old!
The service and attitude of the till worker ,who claimed to be a manager demonstrated a serious need for retraining if he is to match the helpfulness of the plants people.
He claimed that he had asked a more senior person to come but assured me that she would say the same .
Plants guaranteed for 5 years £27 galvanised watering can under 6 months

Great customer service from Dave at Hagley,very helpful,and knowledgeable from buying a pot to suggesting the best compost,thanks Dave.

My second order with Webbs. They are a bit pricey, but the plants I have ordered so have have been of excellent quality. This order was for a campanula and a strawberry plant.
I took off one star as the Campanula was too tall for the box and as a result were sticking out through the handle, so the flower spikes were a bit bent .

I only wish other gardening supplies company sent out the same mature plants.

I ordered Iris Beverly Sills it is not what I received. I received Edward of Windsor I know this because I already have Edward of Windsor. I sent Webbs an email to complain I also attached pictures of the two and also a picture of what I wanted . They replied they don’t stock Edward of Windsor . They couldn’t see the difference between the pictures. I shall never order from them again.i have only given them two stars because of the good condition and packaging of the plant I received.

Good selection of garden furniture to view at good prices.
Great customer service by Andy and his colleagues

If i could give no stars i would...
We ordered in store a very expensive bench for delivery, which the staff member had said it will be delivered in a few days? 2 weeks later.
Ok, that's fine no rush..
The bench arrived which my husband took receipt of, he didn't think anything of the packaging.
He was told the cushion seat was on delay, no we weren't told of this, but ok..
I went over to take a look and what i found was awful! How this bench got out the warehouse is beyond me!.
I called spoke to someone named Paul who was very rude not helpful at all, after a strained conversation i just asked for a refund.. He answered if that's what you want then that's up to you..
He wasn't even interested in replacing it..
I then had to email a different dept to ask for it to be picked up and a refund the answer came back with 3 days or more wait..
I called again told them its unacceptable and she reassured me that the courier service will collect AM next day and they will call with the refund..
YES, i'm still waiting!!
Called them to be informed they have to email a different dept to contact me..
ABSOLUTE COMEDY SHOW!!!

ORDER NO 7339727 ON 5 APRIL 2026
I am extremely pleased with every possible aspect of my Online order with Webbs Garden Centre.
1. It was extremely easy to use their online ordering, plus they had both the shrubs I wanted were in stock with good photos and information.
2. Both plants arrived quickly by courier when they were supposed to arrive.
3. They were beautiful healthy plants. The packing for transit was simply excellent, and both plants arrived completely undamaged in superb condition without so much as a leaf broken.
Well done Webbs, you have done extremely well. 10/10 from me.
Mrs M Godfrey