Webbs Garden Centres Avis 

Complete rip off! Extortionate price for what arrived. Apparently when buying any plants from these people you are paying for the size of the plastic pot. The plant in it (that you actually thought you were paying for) could be what ever they feel like!
After paying £18 for a hedging plant (pictured on the website as a full grown plant) to fill out a gap in a hedge, what arrived was a tiny 30cm (about the hight of a plastic ruler you used to get in school) hedging plant in an oversized pot! I didn’t buy it for its pot!!!!!
Don’t be fooled by the vague descriptions on website. A 4.5L pot, which should, in most garden centres contain a half decent size plant is actually a misdirection. What you a buying is a plant NOT grown to the pot’s actual capacity. this is a very underhanded way of selling you something other then what you think you are paying for. You have no way of knowing what you get besides the pot size! Very unhappy at being ripped off!

UPDATE: after leaving my review I was contacted by the company and after arranging a return they sent a refund. It was a rather uncomfortable back and forth where I was asked to send photos and a further explanation. I was told that they don’t usually accept returns for plants but they did this once.
Sadly it doesn’t change anything for other people buying plants from Webbs. My advice to buyers would be to avoid buying plants from them online and my advice to Webbs would be to put a description of the expected approximate height of the plant from soil level to tip. Other online plant sellers provide this so it is possible.

I was apprehensive about buying a rose online. I had a specific rose that I wanted so decided to purchase this online. The transaction was very straight forward. The rose was delivered on time, I was advised of the delivery slot. When it arrived the rose was well packaged, fresh and very healthy looking. Thanks to all involved.

My sister who lives in Cheltenham, regularly visits the store, and when I come up from Manchester we go there. This time we went as I gave her some vouchers as a gift.
She picked 2 Items and my Sister mentioned at the till that one of the Items priced at £29.99 ! had in her opinions areas of damage.
The lady serving, politely said that although she could see areas of damage, she was unable to offer any reduction and that a Manager would come over and discuss the matter.
After a few minutes this so called Manager came to see us, and I pulled him to one side, to explain the issue,as other Customers were in earshot, his first comment in the most arrogant manner was "dont touch me" like a pompous little boy, pathetic, well we got over his little tantrum and proceeded to discuss the plant, which he didn't even bother to look at, I merely made the point that we had seen the same plant in Marks and Spencer's in perfect order, and £10 cheaper, This person then said, and I quote, "then go and buy it there if you dont like it" maybe he was right, but his attitude was disgraceful, I said well look can you consider reducing the price?, to which this pompous person said, I'm not reducing it all, and walked off.....
I can tell you that this type of behavior will not win you Customers, and if that is how Webb's carry on then they need to implement some training to staff that think they are fit to be a Manager, this person needs to get some serious training.
Webb's do not have a store where I live, but you can be sure I wouldn't be visiting there, the word overpriced in no understatement, my sister does like Webb's but was shocked how we were spoken to.
I will be lodging an official complaint,

Absolutely delighted once again with the first class service delivered by Webb's online. I ordered two roses 3 days ago. Delivered strong healthy plants. Packaging was absolutely perfect. Previously ordered a rose gift for my sister. Again well packaged and healthy plant.Well done from start to finish and delivered by Dpd the best of companies. J. Hudson

All the staff in the restaurant were very helpful and pleasant. A special thank you to Ana who served us.

I’d like to express my gratitude to Debbie at the Wychbold site today …
(The original Webbs).
Not only exceptional plant knowledge but her customer service today was simply the best I’ve ever had from Webbs …
Debbie thank you once again.

We came to see what Webbs offered in metal garden furniture and bought a complete set. Ben was a brilliant help and we appreciated his expert guidance
Thank you

This was our second visit in the last couple of weeks, and on both occasions, we have thoroughly enjoyed the time we spent browsing for pizza ovens and parasols. We were assisted by Ben on both visits, he was not only incredibly knowledgeable but also genuinely enthusiastic about the products, which made a huge difference to our experience.
It’s so refreshing to meet a member of staff who clearly loves his job and is eager to help customers. On one occasion, we even brought our grandson along, and Ben’s friendly and helpful attitude made the visit even more enjoyable. First-class service all round, we will certainly be back!
We were also helped by Terry on one visit who demonstrated the parasols well and offered good advise to us.

Excellent service!!
Having realised that I had made an error in my order, I contacted the company amend it. Although complex, nothing was too much trouble for the excellent Andy. My order was made good with a minimum of fuss and communication was first class throughout.
I will certainly order from Webbs again.

would give no stars if could, ordered 3 large 2 litre pots of deirama at cost of £39 so not cheap, they arrived with little top growth which is expected as march but when went to take out of pot to plant NOroot system at all, all the soil fell away leaving me virtually nothing, all 3 could have gone in 9cm pot, total rip off and all they said is should grow, terrible for the size given and the price, will never buy again and advise to avoid.!! Am aged 66 and have many years experience gardening so know my stuff and there are terrible as is customer service. THIS SHOULD HAVE BEEN REFUNDED!!

Excellent plants, well packaged and delivered. Bought a few plants and excellent every time.

Recently I popped in to collect a purchase from Webbs at Wychbold and decided to have a look in the outdoor garden area for inspiration for my garden this year.

I was delighted to meet Debbie who was not only knowledgeable about the plants, but very personable and made me feel she was my personal shopper.  She is truly a credit to your team.

I have been a customer service tutor for many years and recognise an exceptional level of service when I encounter it. Cudos to Debbie and your training team!

Very very disappointing dealings with what I believed to be a trusted retailer. Bought multiple expensive pieces of garden furniture from them last spring including a pergola and seating sets costing thousands of pounds. Turns out the pergola was faulty and have spent months communicating with them trying to ask them to resolve the situation and service has been very poor. Multiple times referring me to the manufacturer and absolving themselves of any responsibility. Avoid at all costs.

Update - Webbs have now been helpful in fixing the faults and liaising with Supremo. Frustrating that it took so long and so much effort to resolve, but once Victoria from Webbs got involved things improved. Not sure I'd buy Supremo hardware again though.

We love coming here. The store near Bromsgrove has a great selection of plants and so much to choose from. The restaurant is nice and all the food halls.

Order was expedited quickly. There was a problem with delivery but it was sorted out satisfactorily. Very happy with the thoughtful and considerate service I experienced and will not hesitate to shop here again.

Excellent customer service....one of the three roses I ordered didn't arrive with the other two, I rang customer services and spoke to Andy who was more than helpful in sorting out the delay (which I have to say was down to DPD not Webbs)
Once again thank you for all your help and the Excellent customer service I received.

We took back an item that wasn't working for exchange, due to this being a present we had no receipt but we wasn't looking for a refund.
Webbs, being the only local place for this product refused to exchange and even said thay it could have been bought anywhere at any time, could be an old product that is now broken and refused to exchange, the lady who was serving was very rude and made the accusations in front of other customers!😡

Today 7.1.25 we had the pleasure of being served our breakfast by the delightful Ana .She was so friendly and helpful ,making sure we were satisfied with everything.We have been using webbs garden centre for many years ,and we have noticed Ana has always had the customers welfare at heart ,you should be proud you have had her in your employment for 19 years.

I ordered an anti-squirrel cage for a bird feeder and a sack of bird food on December 20th, both of which arrived, very well-packaged, within 24 hours. I was delighted at such prompt delivery so close to Christmas. Both items were the best value I could find online too. Very happy.

Good price and quick delivery. Thanks very much. Would recommend.