Webbs Garden Centres Avis 

Paid £4.95 for delivery, almost a week later it's still not been sent out, apparently it's sat in a pile awaiting a van to collect it and they dont know when that will be which is ridiculous. Would be 1 star but the price was very good, but for Xmas it's not worth it, pay a bit more and get better service.

Service very slow, over half an hour after being seated to get a cup of tea. This was 15 minutes after a sandwich had been served, and no sign of a manager to ask despite asking numerous staff

Outstandingly Enchanted (Wowza!)

Last night, I had the best night I’ve had in some time (and it was here in good old Droitwich, Worcestershire, United Kingdom).
Firstly, i would like to mention a special thanks to everyone involved at Webbs for the undoubted vision, effort and determination (five entire months in the making) bringing to 'life' a truly inspiring masterpiece in entertainment).
A special mention must go to a great fella simply called ' Richard', who not only provided a level of customer service to me, but for his hard work, enthusiasm and dedication to providing an OUTSTANDING level of customer service that made my evening.

We came today to visit 1st time in years , the shop itself looked beautiful with all Xmas lights etc ,however very disappointed with the restaurant, we waited in a queue for a while ,while people could see lots of empty tables ?? With staff walking around ,we eventually got a table ,service was shocking waited ages ,after we were told we have to wait untill 12-00 untill we could get a child’s sandwich 🙈 food eventually arrived , then again I had to ask where drinks were ,lady went found out came back said sorry you are 4th in line , really disappointed seemed lots of staff but not helping customers ,come on Webbs this part of your business is clearly letting you down

Ordered my item it arrived within days. Well packaged

Thank you 🌟

We visit Webbs most weeks and always enjoy a coffee or light lunch. Might not be rushing back though. The refurb looks great, but when two elderly ladies ask for a soft seat, in a very quiet cafe on a Thursday morning, you do not expect to be told they are being kept 'in case it gets busy' and shown to the wooden seats. Bad show. Surely a bit of discretion on the part of the staff.

I received the plant I had ordered within 2 days, delivered by DPD.
I was beyond impressed, not only with the fantastic and sturdy box and packaging that the plant arrived in but also how the condition of the plant was well above my expectations. I have ordered plants online before and there is no comparison to this particular order.
My experience of using webbsdirect.co.uk was impressive from start to finish. I would recommend them to anyone and I will most definitely be ordering from them in the future.

Just had a full English breakfast , not very hot and finished the breakfast and the coffees still hadn’t shown up.

Bromsgrove garden centre does a better full English and costs less.

Myself and 2 friends had sunday lunch on 8th sept and it was very good. They were short of staff and the cook was not the usual cook. She did a great job an all the staff were very busy and just got on with it. Lunch was very well cooked and the beef was spot on and veg was cooked to my likeing. A big well done to all staff

I am disabled so buy all my plants online. I failed to get all my summer bedding in so I looked around for pot chrysanthemums which will give a good show till the frost. I came across Webbs never used them before and they were offering 1 litre pots 3 for £10 I ordered 12 plus 3 asters and received a good introductory discount. The post is cheaper than others. Well gobsmacked beautiful large plants full of buds all well labelled with the colour. The yellow were really big. Very well packed and every plant was as fresh as can be. Well done Webbs you could teach a lot of other online Nurseries & Centres how to supply a top quality product. I will be back for sure.

Order 1 of 2: Plants were good value, established, well packaged and delivery in less than a week - pretty impressive... The box had been chucked around as plants were on their side (maybe tape the pots round the bottom side if possible), but as they were well taped up, only a few leaves lost - pretty typical for plant delivery. Overall a good experience so far. ;)

Addendum 29/08/24 - Order 2 of 2 arrived, beautiful shrub (I said 'wow' when I opened their box - lovely custom boxes too btw), but the main event (dicksonia antarctica) was sadly disappointing! Although growing, its crown was dead on one side and a bit smaller than a healthy crown of this size, So I repotted (in same pot) adding in some rotted chicken manure and placed it in a humid & shaded greenhouse, before contacting support.

Addendum 03/09/24 - I have been emailing support and sent photos. They have resolved the issue with the fern. Its a fantastic company that gets almost everything right and resolves issues quickly. Well done Webbs. I am impressed ;)

Great customer service. 1 of my Dahlia was out of stock and they contacted me right away. Even though a bit miscommunication as I wanted “café au lait” and they replaced “café au lait royal” but they did write in their reply and I didn’t check the email probably.
Quick shipping, the flowers were carefully packed, arrived beautifully. Happy with my order and will definitely buy here again.

I’ve been visiting this garden centre for many years & have seen all the new improved sections added, the restaurant is a lot better now, with plenty of seating areas, great choice of meals, light snacks & freshly baked cakes, the staff are all lovely and go over & above to help you especially “Rebecca” who has served us many times, always with a smile on her face and really helpful, thank you 🤗

Had a Weber BBQ delivered, the BBQ instructions included for fitting of an internal shelf; however the part was missing. I contacted Webs only to be told that Weber didnt provided this part on new models.
Whilst the BBQ works I requested a refund or a gesture of good will voucher, but was told neither would be provided. I would not recommend shopping with this company. What about my consumer rights?

Had a garden bench delivered, the bench was not fit for purpose, contacted customer service, told a date when it was to get picked up, told they would phone the night before, no one phoned, phoned again was cut off 4 times, then I got through, told they would phone back, still waiting, shocking, luckily I payed with PayPal, I would not recommend shopping on line with this company

My first order of a clematis arrived in just two days to Kent. It was very well packaged and secure in the box sitting in a base and taped to the base. The pot itself had paper taped round it to avoid soil spillage and the plant was in very good condition. Excellent service, I would definitely buy from them again.

Good company to deal with. Any difficulties dealt with the same day without complication. Very pleased with my plant. Will definitely do business again. Can be trusted. Thank you.

Very good nursery for plants when ordering online. Have bought many plants online but Webbs was by far the best, The plants were planted properly in correct size plastic pots that they were grown in, (have received plants from other suppliers where is it obvious plants just put in pot) They were secured in a tight fitting box with brown paper tape over the top of the pot to stop movement of plants and also clear tape securing the pots in the box. Send in specialist plant travelling boxes that are kept upright, with air holes. Would recommend, I am buying my plants from webbs from now on.

They don’t answer calls or emails!
No contact from them at all!

Whilst in the beginning this purchase was a complete debokle I called and emailed Webb's and the response times were very good they assured me that someone would get back to from the online service would contact me to tell me when the plants would
arrive. However there was some confusion between DPD to say they had received the order number and they were expecting the parcel, the following morning I received another email from DPD to say the same the I called Webb's they informed me that
the parcel has been cancelled in error but assured me that the plants were on the way. Whilst I was not happy with the plants when they arrived I had an email and call from Andy at Webb's who apologised for the confusion with the website and is addressing the issues and working on them to be fixed. He very kindly addressed each issue I raised and has since re-sent my order and reiterated his apologies and was very gracious in validating my concern and the process. The customer service is outstanding and they're clearly a company who values and appreciate their customers thank you Andy for your understanding and for listening to the customer and not insisting that you're not a company who could at times make mistakes but are happy to rectify those mistakes.