We Buy Any Car® USA - Arlington, VA Avis 

Réponse de We Buy Any Car® USA - Arlington, VA

Actualisé le 24 avr. 2024

Hi Milton,

Thanks for taking the time to leave feedback about your experience. We take customer service seriously and would love to address your concerns. We’re thrilled you found our process easy and straightforward, but we won’t settle unless our customers have had a positive experience from start to finish.

We do regularly pay the valuation provided online, we keep detailed records of every appointment and have data to prove this. However, this is contingent on the vehicle being presented in the same condition as it was reported online. Our online valuation tool is great for getting an idea of what your vehicle is worth, but it’s based off the information we receive from our customers. Like any reputable buyer, we must perform a physical appraisal of the vehicle before we can make a firm offer.

Our physical inspection checks the mechanical, structural and safety components of the vehicle. We’re not worried about normal wear and tear but big-ticket items that can negatively impact resale value. The detailed notes of your appointment show there was damage discovered that we were not aware of prior to the appointment. Most notable was the illuminated service engine soon light on the dashboard. Using an industry-standard OBDII reader, we viewed the vehicle’s onboard diagnostic computer which returned an emissions code.

Additionally, we do have a central pricing team that our Branch Managers are encouraged to consult for a second opinion when necessary. We conduct this conversation in our bespoke admin system because it’s quicker and easier than having our pricing team inundated with phone calls. Ryan was speaking with our Vehicle Purchasing Analyst Kevin R. We believe in complete transparency and would be happy to provide you with a copy of the chat transcript.

We appreciate you taking the time to speak with Area Manager, Patrick about your experience. He reports a positive conversation. We remain committed to giving you the positive outcome you deserve. If there is anything else we can do, please don’t hesitate to call Patrick or email our customer experience team directly at customerfeedback@webuyanycarusa.com.

Kind Regards,
Kevin, on behalf of webuyanycar.com

Réponse de We Buy Any Car® USA - Arlington, VA

Actualisé le 5 mars 2024

Hi Frank and thank you for choosing webuyanycar.com for your vehicle selling needs. We sincerely appreciate your business and apologize that our team failed to deliver on the five-star customer service experience, we promise every customer. We will do everything we can to make it right.

Selling your car usually takes about an hour. Clearly your transaction took far too long, and we are looking into it to find out why. We know your time is valuable and we are sorry we failed to deliver on our promises of a fast transaction.

As stated on our website, and in the valuation, email you received, the online valuation is an estimate based on information you share with us about the vehicle. It is not an offer, and we always carry out a detailed inspection of the vehicle before we make an offer. We take into account, the age, mileage, history, and overall condition of the vehicle.

If there are problems with the vehicle which are not disclosed online, this will impact the final valuation you receive.

We appreciate you taking the time to speak with Area Manager Jeff. He reported a productive and positive conversation. So much so, you have since left us another review with a glowing 5-star rating. We appreciate your business and the opportunity to speak directly and clear everything up. If there is anything else we can do, please don’t hesitate to call Jeff or email our customer experience team directly at customerfeedback@webuyanycarusa.com.

Warmest regards,
Kevin, on behalf of webuyanycar.com