Absolutely rubbish Again ordered and never got the item Refunded in the end but won’t use this company again in the future . Evri must ruin a lot of companies!!!
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I love weRchristmas and their products, have been using them a good few years, when I’ve had a problem they’ve sorted it, their Christmas tree storage bags are the best around. My trees are stunning.... Voir plus
L'entreprise a répondu
Customer service was on point. The lovely Holly went above and beyond to make sure my order got to me! Great to support a company that actually cares about their customers.
L'entreprise a répondu
Excellent delivery service and item arrived well packaged and not damaged. Took the opportunity of the sale to order a new Christmas tree, it’s not been opened yet but I’m sure it will be of excellent... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At WeRChristmas, our family values and commitment to customer satisfaction guide everything we do. Just like the warmth of a festive gathering, we aim to bring joy, togetherness and a touch of Christmas magic into every home. Our range of Christmas trees, garlands, wreaths, enchanting décor and magical lighting is thoughtfully curated to help you create a truly memorable festive season. Every item is carefully selected and rigorously tested to ensure exceptional quality, lasting value and years of enjoyment. Family is at the heart of our brand, and we bring that same spirit of care into every aspect of our business. We believe in offering products you can trust, crafted to high standards and designed to elevate your Christmas celebrations. Everything we create is made with you in mind, helping you build magical moments with the people who matter most. We also believe in celebrating responsibly. From ethical sourcing to reducing our environmental impact, we’re committed to ensuring a greener Christmas for future generations. From our family to yours, WeRChristmas is here to help you make the most wonderful time of the year truly unforgettable.
Coordonnées de contact
Marine Drive, PR9 9LY, Southport, Royaume-Uni
- support@Werchristmas.co.uk
- werchristmas.co.uk
4,4
Excellent
9 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I ordered a huge amount of curtain…
I ordered a huge amount of curtain lights and wanted more, unfortunately some of the curtain lights are not working, I have repeatedly emailed the company and asked them to please call me, they say they don’t this, they only have email communications. This is such a shame as the lights if they work look great. I’m supposed to be able to keep adding lights up to 12000 lights, I have put 2000 lights and it won’t work with any more. I have paid £1500 and wanted to get more as this is only a 1/4 of the room and they haven’t come back to me after multiple emails and yes I’m begging for them to get in touch. If the customer service doesn’t improve i wouldn’t order from them at all.
I will update this if I get a response from them.
Updated review, the lady has now given me her phone number and we have ran through my questions and queries, this for me is so much easier than endless emails and trying to explain things in emails . All has been resolved. So I can now say I’m extremely happy with the service.
The lights look fantastic and I’m hoping to get it all finished and I have added more.
20 mai 2026
Avis spontané
Réponse de WeRChristmas
We appreciate you sharing your experience and feedback regarding the curtain lights. We are truly sorry to hear about the issues you've encountered with the lights not working and the difficulties with our communication process. We understand your frustration, especially given the significant investment and your desire to complete your project. We are actively reviewing your case to understand what went wrong and currently reaching out to you directly to resolve this.
WeRChristmas Team
Quality product at very reasonable price.
Quality product at very reasonable price. Speedy delivery.
10 décembre 2025
Réponse de WeRChristmas
Raj,
We're happy you received a quality product at a reasonable price, delivered quickly.
WeRChristmas Team
Great product and timely delivery
Excellent product at again a good price, packaging was adequate and postage was done in a timely manner.
Communication between the company was good
11 mai 2026
Réponse de WeRChristmas
We're happy to hear you found our product excellent and well-priced. We appreciate your positive feedback on our communication and timely postage.
WeRChristmas Team
Excellent quality
Purchased some Christmas baubles for our annual event. Always good quality and they were delivered speedily. Excellent service as usual.
11 mai 2026
Réponse de WeRChristmas
We're so pleased you found our Christmas baubles to be of good quality and that delivery was speedy. We appreciate your continued support!
Kind Regards,
WeRChristmas Team
Réponse de WeRChristmas
We appreciate your kind words!
Many Thanks,
WeRChristmas Team
Réponse de WeRChristmas
Thank you so much!
Many Thanks,
WeRChristmas Team
Good quality deco mesh rolls and…
Good quality deco mesh rolls and arrived in good time.
27 avril 2026
Réponse de WeRChristmas
scottbevdonhotmail.com,
We're happy to hear that you received good quality deco mesh rolls in good time. Thank you for your positive feedback!
WeRChristmas Team
Goods arrived on time and in excellent…
Goods arrived on time and in excellent condition would recommend them to buy from
1 décembre 2025
Réponse de WeRChristmas
Robert Williams,
We're happy to hear that your goods arrived on time and in excellent condition. We appreciate your recommendation and positive feedback!
WeRChristmas Team
Great products and speedy delivery
Great products and speedy delivery, have ordered from them multiple times and never had any issues.
1 décembre 2025
Réponse de WeRChristmas
Mr Arron Summers,
We're happy to hear that you consistently receive great products with speedy delivery and have never experienced any issues. Thank you for your continued support!
WeRChristmas Team
So easy to purchase and when opened…
So easy to purchase and when opened even better than expected,thank you ,love it
15 avril 2026
Réponse de WeRChristmas
Pat Cozens,
We're happy to hear that you found it easy to purchase, and we appreciate that you love the product and that it exceeded your expectations!
WeRChristmas Team
First time purchasing from you and over…
First time purchasing from you and over the moon with my New Christmas Tree I bought online in the sale, super quick delivery and as an avid Christmas Tree decorator Im over the moon with the tree especially the amount branch tips, look forward to decorating it 😀
15 avril 2026
Réponse de WeRChristmas
Donna Wilson,
We're happy to hear that you are over the moon with your new Christmas tree! We're so glad the delivery was super quick and you are pleased with the amount of branch tips. Thank you for your purchase and positive feedback.
WeRChristmas Team
Always great items quick delivery very…
Always great items quick delivery very happy with my last order thank you ☺️
20 novembre 2025
Réponse de WeRChristmas
Anonymous ,
We're happy that you're very satisfied with your recent order and our quick delivery service! We appreciate your positive feedback.
WeRChristmas Team
WeRChristmas are the ‘Go to’ for anything Christmas related! Great quality artificial trees!
WeRChristmas are the ‘Go to’ company for anything Christmas related.
We bought an 8ft tree from them and it was of great quality and their customer service was great also.
I would definitely revisit to purchase again, the transaction was pain free, straightforward an efficient.
17 novembre 2025
Réponse de WeRChristmas
Kenny,
We're happy to hear that you consider us the 'Go to' company for Christmas! It's great knowing the 8ft tree met your expectations and that you found our service helpful. We appreciate your feedback and look forward to your future purchases.
WeRChristmas Team
I have brought so many items from…
I have brought so many items from WeRChristmas. Year after year I keep returning to buy items. All items arrive safely wrapped and delivery is always quicker than expected.
3 janvier 2026
Réponse de WeRChristmas
Carey,
We're happy to hear that you're consistently pleased with your purchases from us! It's great to know our items arrive safely and our delivery exceeds expectations. Thank you for your continued support and positive feedback.
WeRChristmas Team
Very good quality…
I ordered a wreath and a garland for my fireplace. They were both such good quality, so much better than the puctures, and very reasonable prices considering the quality and comparison to other sites. Once I can afford nine more garlands, I shall buy from here to decorate my three flights of stairs!
8 décembre 2025
Réponse de WeRChristmas
Neil,
We're so glad you are enjoying the wreath and garland! It's great to hear that you found the quality exceptional and the prices reasonable. Thank you for sharing your positive experience; we appreciate your future business!
WeRChristmas Team
Pleased with the product.
Pleased with the product.
Arrived in good condition
Will use again and would recommend.
6 décembre 2025
Réponse de WeRChristmas
Anita Grayson,
We're happy you're pleased with the product and its condition! We appreciate your recommendation and are glad you'll use our services again.
WeRChristmas Team
I received the wrong Christmas tree
I received the wrong Christmas tree, a massive and heavy mistake and was a bit of a pain to get mine sorted. They wanted to charge me to send the wrong tree to them . Anyway at the end everything went fine I got my beautiful tree before Christmas Day thankfully.
18 décembre 2025
Réponse de WeRChristmas
customer,
We appreciate you sharing your experience. We regret the error with your order and the difficulty in resolving it. We're glad you received the correct tree before Christmas. Your feedback helps us improve our processes.
WeRChristmas Team
I ordered some Items back in Dec to…
I ordered some Items back in Dec to which I didnt receive I contacted the company to be told that i needed to contact the police to get a crime number so that i could send it to them to get my money back its an appaulling situation In the end I have no Items and they have the money appalling service altogether any other company would have sorted it
9 décembre 2025
Réponse de WeRChristmas
Joanna,
We are very sorry to hear that you did not receive your order and that you were asked to contact the police. We understand your frustration with the situation. We'll review our procedures to see how we can improve. Thank you for bringing this to our attention.
Our team have reached out to you.
WeRChristmas Team
Beautiful product
Beautiful product, exactly as expected. Lovely.
Easy assembly and great at re packaging for next christmas
18 décembre 2025
Réponse de WeRChristmas
Sue James,
We're happy to hear that the product met your expectations and that you found the assembly easy. It's great you can re-package it for next Christmas. Thanks!
WeRChristmas Team
Great quality of products and even…
Great quality of products and even better than expected
16 décembre 2025
Réponse de WeRChristmas
Allison Rhind,
We're happy to hear that you found our products to be of great quality and even better than you expected. Thank you for your positive feedback!
WeRChristmas Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.