Service just great except, don’t use DPD delivery should have arrived Friday 25 sept arrived 28 sept.order placed 22 sept . All items received except meter tails wrong size 16mm. Ordered 25mm. My pos... Voir plus
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Prompt delivery matched by updates on progress of the order. It's really good to find a supplier that delivers on their in-stock descriptions. I will certainly add WBE to my ToL (top of the list) supp... Voir plus
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Pretty sure they’ve paid for the 5* reviews, how does a company who doesn’t have a phone line for customer service enquiries average above 4 stars? After sales is email contact only, takes 24hrs+... Voir plus
Great products and great prices. Part of the Order arrived damaged which probably were caused from items been moving around inside the box because not been packed properly by warehouse staff. After c... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Wholesale Electrical Supplies Online
Coordonnées de contact
Unit 3, Imperial Park, HA4 0JW, Ruislip, Royaume-Uni
- 020 8842 3544
- contact@westbasedirect.com
- westbasedirect.com
4,1
Bien
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 4 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great Experiance
Item arrived in good time and as described, Pick and Payment was flawless. Perfect.
8 juillet 2026
Avis spontané
Réponse de West Base Electronics Ltd
Dear Jason,
Thank you for your fantastic review! We're so pleased to hear your item arrived on time, was exactly as described, and that you found our ordering and payment process seamless. We truly appreciate your support and look forward to serving you again!
The products arrived safely
6 juillet 2026
Réponse de West Base Electronics Ltd
Dear Ardal,
Thank you for your review! We're glad to hear your products arrived safely. We appreciate your support and hope you enjoy your purchase. We look forward to serving you again soon!
I have been shopping with them over a…
I have been shopping with them over a year and I do recommend them, Trusted easy to deal with, very friendly at the till and very helpful with a very good knowledge, one of my favourite
3 juillet 2026
Réponse de West Base Electronics Ltd
Dear Haider,
Thank you so much for your continued support over the past year! We're delighted to hear you've had such positive experiences with our team. Your kind words about our friendly service, helpful staff, and product knowledge truly mean a lot to us. It's an honor to be one of your favorite places to shop, and we look forward to serving you again soon!
Réponse de West Base Electronics Ltd
Dear Mihail,
Thank you for your feedback! We're delighted to hear you're happy with the product and that it arrived on time. We truly appreciate your support and look forward to serving you again soon!
Wouldn’t even give them 1 star
Wouldn’t even give them 1 star, Bought £500 worth of sockets and switch’s a few of them were faulty, you can’t ring them as they only deal with faulty items via email which they never reply to. And they nearly twice as expensive for the exact same item than other retailers. Do your research before you buy off these.
13 juillet 2026
Avis spontané
16 inch fan
16 inch fan. Looks good and has been doing a great job of keeping room cooler. Arrived on time. Absolutely recommend.
6 juillet 2026
Réponse de West Base Electronics Ltd
Dear Sue,
Thank you for your wonderful review! We're so glad to hear that the 16 fan looks great, is keeping your room cool, and arrived on time. Your recommendation means a lot to us. We truly appreciate your support and hope you continue enjoying your fan for years to come!
Outstanding Customer Services support…
Outstanding Customer Services support when a previously purchased integrated smoke alarm system became faulty whilst still under warranty.
Resolved the issue promptly and professionally.
6 juillet 2026
Réponse de West Base Electronics Ltd
Dear Jacqui,
Thank you for your kind words! We're glad we could resolve the issue quickly and make the warranty process as smooth as possible. We truly appreciate your feedback and your support.
Réponse de West Base Electronics Ltd
Dear Richard,
Thank you for sharing your experience! Making ordering simple and delivering quickly are priorities for us, so it's great to know we met your expectations. We appreciate your business!
Réponse de West Base Electronics Ltd
Dear Arif,
Thank you for your kind words! We're delighted to hear you had a good experience with our service. Your feedback means a lot to us, and we look forward to serving you again soon!
Really good customer service experience
Really good customer service experience
13 juillet 2026
Avis spontané
Réponse de West Base Electronics Ltd
Dear Customer,
Thank you for taking the time to leave a review. We're pleased to know you had a great customer service experience. Your feedback means a lot to us, and we look forward to assisting you again in the future.
Réponse de West Base Electronics Ltd
Dear R Warren,
Thanks so much for your feedback! We're glad everything went smoothly and that your fan arrived on time. We appreciate your support and hope to see you again soon!
Looks good components
Looks good component. Similar to the last one I purchased but have not fitted it yet.
Regards.
29 juin 2026
Réponse de West Base Electronics Ltd
Dear Roy,
Thank you for your review and your continued support. We're pleased to hear the component looks as expected. We hope everything goes smoothly during installation, and we're here if you need any assistance.
Bad service on Saturday
Bad service on Saturday, 25 minutes waiting just for collect 2 parts
11 juillet 2026
Avis spontané
Réponse de West Base Electronics Ltd
Dear Dave,
Thank you for your kind review! We're delighted to hear you found our service reliable and efficient. We truly appreciate your support and look forward to serving you again.
- does what it says on the tin
- does what it says on the tin
- on booking and paying for the aircon the unit was ready a pick up in an hour and no hassles.
26 juin 2026
Réponse de West Base Electronics Ltd
Dear Arjun,
Thank you for taking the time to share your experience. We're pleased to hear you found the booking process straightforward, the pickup fast, and the product exactly as expected. We appreciate your business and look forward to serving you again.
good service
26 juin 2026
Réponse de West Base Electronics Ltd
Dear Colin,
Thank you for your feedback! We truly appreciate your support and hope to see you again soon.
Very fast delivery and perfect item.
2 juillet 2026
Réponse de West Base Electronics Ltd
Dear Mike,
Thank you for your wonderful feedback! We're so glad you were happy with both the fast delivery and the item. We appreciate your support and hope to serve you again soon!
Réponse de West Base Electronics Ltd
Dear Phil,
Thank you for your kind feedback! It's great to hear your item was delivered on time and in perfect condition. We look forward to serving you again.
Nice aircon unit
Nice aircon unit, at a fair price. Great service helping load the van as well with it.
24 juin 2026
Réponse de West Base Electronics Ltd
Dear Paul,
Thank you for the fantastic 5-star review! We're delighted you're happy with your aircon unit and that our team could help load it into your van. We really appreciate your support and look forward to serving you again!
Réponse de West Base Electronics Ltd
Dear Glen,
Thank you for your kind review! We're glad our friendly and knowledgeable team could help. We appreciate your support!
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