Westminster Outdoor Living Avis 1 048

Hugely impressed with both the sales advice, customer service and after care from Westminster Living. Being able to see the furniture and try it out made a massive difference, order came very quickly but delivered at our convenience, and very well packaged. Minor issue dealt with immediately. Fiona and Sue particular helpful. Cannot recommend highly enough.

Great staff: Fiona was excellent. Gave us time to breath but had all the details at her finger tips when requested. Excellent sales team.

Have only recently purchased so cannot comment on longevity of products, but impressed to date. Thanks Fiona.

We were attracted by the window display as we were looking for garden furniture. Unfortunately we had not measured the garden so Fiona explained about the fabrics and the quality of the furniture and gave us a catalogue with all the dimensions. We did compare in other shops as we live about an hours drive from the Felbridge showroom. The journey back was worth it. The comfort of the seats was better than we had seen. With our garden measurements and a bit of juggling Fiona did a great job and we placed the order. Delivery was on the early side of what we were originally told. The two men brought everything into the back garden without a fuss. Once setup we have a perfect corner sofa. The covers are easy to put on and already have protected everything from our willife visitors.

I had heard of others who had purchased from Westminster Furniture and were impressed with the quality—and I can confirm it myself. An issue did arise with the table top, but it was resolved promptly and professionally. I highly recommend Westminster Furniture for their excellent service and commitment to backing their products.

I had to write this review after receiving amazing customer service from Mikaila at the Guildford Branch. I called this morning to explain a fixing on my parasol had broken, I sent through photos and have just received a reply from her to say they have the spare part and will be sending it out free of charge. I will definitely use this company again.

Fantastic customer service. Still enjoying our garden furniture after many years. Westminster are always happy to answer any after sales query and their response times are incredible. Would recommend this company highly and the products that they sell. Definitely deserve 5 stars!

Sue in the showroom was incredibly helpful, friendly and knowledgeable
She guided us to exactly what we were looking for. The furniture arrived early, and was set up perfectly

Superb service all round. I would thoroughly recommend Westminster Outdoor Living

I had and issue, after 5 months, which was resolved without any fuss or drama. Now that's why i pay decent money, to get a very good after service.

They stood tall and did what needed to be done to rectify. Infact they went over and above, in my eyes.

Thanks Robert and the team

Great customer service and two beautiful chairs – I’ve had Westminster garden furniture before and it lasts really well.
The staff at the East Grinstead store were extremely helpful in helping me load the chairs into my car and make sure they were secure with the boot half open. Definitely five stars!

Sean and Stewart delivered the furniture with ease and gave concise instructions to put table together.
Efficient and prompt service Thank you

Sam in Guildford was very honest and knowledgeable, and made sure we were buying exactly the correct garden furniture we needed.

Sam was also very helpful with a friendly manner.

Having scoured the internet forever for our preferred style & size of outdoor table I finally stumbled across Westminster Outdoor Furniture, which had several potential options. I called up to ask a few questions and Fiona could not have been more helpful. I popped into the Guildford store where Justina was friendly and informative, but not at all pushy. I was very impressed the variety and quality of furniture and dragged my hubby back to choose his preferred chairs. This time Sam was in the showroom and, once again, was friendly and attentive, but respected our space and happily let us ‘get on with it’.
Impressively, Sam had sussed out who I was, me having spoken to both Fiona & Justina, and gave us a little information which was helpful in our purchasing process. When we asked for a quote, she called up the East Grinstead office and spoke to Sue, who again, was incredibly obliging.
I commented to Sam how all four members of staff that I’d dealt with had excelled in their customer service. I really appreciated how friendly and approachable they had been, yet how they had not been pushy in chasing a sale. It transpired that the staff are not commission based and it suddenly dawned on me what an altogether different customer experience that factor had delivered.
For this reason, and many more, we were happy to give WOF our business and placed an order for several items. They have kindly agreed to keep our furniture a little while until we are ready to receive, so I can’t yet comment on the delivered items - however, based on our experience to date, I think we’ll be absolutely delighted.
If you appreciate a no pressure shopping environment where staff are ‘there when you need them’ and not ‘in your face’ when you don’t, I can’t recommend this company highly enough.

Good quality garden furniture and pergola. Sean, Stuart & Nigel put up the pergola very professionally. Initially we were not happy with the lighting solution but Westminster helped as best they could and offered 2 stand-alone lights which works well.

Excellent and professional service from browsing + advice in store to purchase +delivery. Great value and Séan and Stewart came on time and handled the outdoor furniture with care. Would highly recommend the table and chairs bought.

Our second purchase from Westminster that we are thrilled about. Awesome “White Glove” service from Stewart and Sean who were both great and carried the
Sofas all the way to the back of the house.
Can’t wait to use all the furniture !

Our second purchase from Westminster. Delivery today. Sean and Stewart were very good, professional and friendly.
I wish all delivery men are like them.

Our second purchase from Westminster. Helpful and friendly advice from Fiona in East Grinstead and prompt and efficient delivery from Sean. Highly recommend the products and service.

Sean was polite and professional, delivered everything quickly, made sure to show me that each item was the correct colour and explained how to build the table in the correct way. I’m very happy with his service.

Sean made a big difference was very helpful and accommodating and obliging

Fantastic experience from start to finish!
Sam was an absolute pleasure to work with—friendly, professional, and made everything so easy. The installation team was great too: quick, tidy, and efficient. And the garden furniture? Absolutely stunning. Couldn’t be happier. Highly recommend Westminster Outdoor Living!