Delivery service was awful, mirrored bathroom cabinet was just dropped outside without informing,driver signed himself stating it was me.Opened box-mirror broken,after sale team not resolving return,s... Voir plus
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Lisez les avis des autres
I don’t generally do reviews I don’t generally do reviews, but have to say I’ve been highly impressed by this company. The comms have been flawless, the product very reasonably priced, and the de... Voir plus
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The Hansgrohe logis bathroom type hooks look just as shown on West One Bathrooms website. Perfect size arrived in perfect condition. Very good quality item & great value sale item. We bought 5. West O... Voir plus
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Phone enquiries answered quickly. Knowledgeable team. Order arrived within the week, as requested. Emails replied to quickly. Delivery driver followed all info provided, rang on arrival, and was polit... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
As the sister company of the illustrious and innovative West One Bathrooms, which for over 40 years has been a leader in luxury bathroom design and supply, West One Bathrooms Online offers a curated collection of products along with a high quality of service and guidance.
Coordonnées de contact
Unit D Davis Road Industrial Park, Royaume-Uni
- 0330 058 6479
- sales@wob-online.com
- westonebathroomsonline.com
4,2
Bien
143 avis
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A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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I purchased a Wc Brush Set
I purchased a Wc Brush Set. The goods were damaged slightly or of a poor quality. The packaging was also not complete and so I suspect the product could have been ex display or used. When I contacted the after sales team they were at first cooperative, but shortly after they became quite obstructive and dismissive, even where I clearly showed images that highlighted the damage. I suspect they are trying to avoid replacing or refunding. Also the attitude of their employee was unpleasant. Not a company I would use again.
24 mai 2024
Réponse de West One Bathrooms Online
Hello, we are so sorry to read your experience following your recent purchase with us.
We can assure you the product was brand new and in its original packaging which was undamaged at the time of delivery. As part of any return request, we ask for photos of the packaging and product to ensure it’s in an acceptable condition, which is as per our terms and conditions. We’ve since been informed that the item has been collected and the refund has been processed for you.
We always strive to ensure the best customer experience; we are sorry to hear we haven't been able to meet this on this occasion.
Kindest,
West One Bathrooms Customer Care
Please be careful with this company!
Please be careful with this company! We chose them as the easy solution to get everything in one go, instead it became the most stressful part of our renovation. The delivery timeline promised was 4-6 weeks, the salesperson Alberto was very insistent that items would deliver on time over two deliveries. Instead it took nearly 10 weeks, over 5 drops. No notice on delays, just excuse about ‘supply chain’. It ended up costing us a lot more money in scattering out our contractor work and resulted in a two month delay in completing the project. The appliances are beautiful but service was really disappointing when you pay a premium! We have also just found out they’re charging more than double on appliances, for example sold us soft close toilet seat as additional cost despite it already being part of the toilet price!
30 novembre 2023
Avis spontané
Réponse de West One Bathrooms Online
Dear Alexsandra,
We are so disappointed and sorry to read your review. We’d like to note for the interest of those reading the review – this has been left for our Online side, however we can see your experience was based on that with one of our showrooms.
Thank you for taking the time to give your feedback, we’ve taken the time to investigate this complaint as we take our clients feedback very seriously. Having spoken to Alberto and from inspecting the email trails we can see that you were informed at each stage from our side. We have provided a breakdown from what we understand as below;
• 7.10.23 - The day the order was placed. An email with an updated quote was sent and WOB listed the indicative lead times.
• 23.10.23 – Changes to the spec were forthcoming from yourselves for the Bespoke vanity unit which added 2 weeks to the lead time we had previously quoted, this change was also brought to your attention
• 27.10.23 – Delivery of 1st fix was requested, which was then delivered on 30.10.23
• 14.11.23 – 2nd fix delivery was requested. At this stage, our brassware supplier notified us of the delay to the basin tap and basin waste, which was passed on, to which we received a positive response from yourselves
• 22.11.23 – Brassware was delivered (except the delayed basin mixer) You were also informed of the ETA for the vanity (w/c 16.12), at the stage you were unhappy with the lead time for the vanity unit as it would have arrived after the builders had left for Christmas, so it had to be delivered upon their return in Jan. We advised if the unit hadn’t been amended from original quote it would have arrived before Christmas as originally planned, however the change in bespoke product caused the delay
Regarding the soft close seat on the WC provided, the seat from this brand is always sold separately, perhaps online others may have bundled the price, however on our quote it would have showed as two separate lines due to how our system generates quotes.
We are truly sorry you were unhappy with the experience, and it resulted in it being stressful for you. Please let us assure you this is never our intention, and we would genuinely like to apologise for any inconvenience caused to your renovation. If you’d like to further your complaint, please contact us at sales@westonebathrooms.com
Kindest,
West One Bathrooms Customer Care
Réponse de West One Bathrooms Online
Hi Dan,
Thank you very much for leaving a review!
Kindest,
West One Bathrooms Customer Care
Great customer service
Great customer service, from beginning to end. Easy to reach, helpful. Good products and good prices. Will return.
3 mai 2024
Réponse de West One Bathrooms Online
Hi Itziar,
Thank you so much for taking the time to leave your feedback, we hope to see you again soon!
Kindest,
West One Bathrooms Customer Care
Réponse de West One Bathrooms Online
Dear Keith,
Thank you for taking the time to leave a review!
Kindest,
West One Bathrooms Customer Care
Réponse de West One Bathrooms Online
Dear Mrs McCormick,
Thank you for taking the time to leave your feedback for your recent purchase, we really appreciate it!
Kindest,
West One Bathrooms
Great service from ordering to the…
Great service from ordering to the delivery, super helpful all the way!
12 mars 2024
Réponse de West One Bathrooms Online
Dear Marco, Thank you so much for taking the time to leave a review, we really appreciate your feedback!
Kindest,
West One Bathrooms
Thank you very much indeed to John for…
Thank you very much indeed to John for all his help with our recent order. He really went out of his way to help get the part available as soon as possible.
28 février 2024
Avis spontané
Réponse de West One Bathrooms Online
Dear Keith,
Thank you so much for leaving a review for John, we are so delighted to read your feedback!
Kindest,
West One Bathrooms
Good communication with customer…
Good communication with customer services. Also good delivery as well. help me to put goods in the garage.
Thank you for good service.
Pratima
9 février 2024
Réponse de West One Bathrooms Online
Dear Pratima,
Thank you very much for taking the time to leave a 5* Review, we are so delighted to hear of your experience with both our customer service and delivery team!
Kindest,
West One Bathrooms
Réponse de West One Bathrooms Online
Dear Amanda,
Thank you so much for taking the time to leave a 5* Review, we really appreciate your feedback.
Kindest,
West One Bathrooms
Quick delivery and excellent service
6 février 2024
Réponse de West One Bathrooms Online
Dear Victoria,
Thank you very much for leaving a review, we really appreciate your feedback!
Kindest,
West One Bathrooms
Réponse de West One Bathrooms Online
Dear Alison,
Thank you so much for leaving a 5* Review, your feedback is really appreciated!
Kindest,
West One Bathrooms
Excellent Service
Ordered online Monday and received it on Wednesday just when I was expecting a notice of despatch. The showed the holders in stock and unlike competitors that say they have stock then order from the wholesaler but have taken your money. So this is how it should be from a reputable retailer. The price was good too - so bought two. My first time but shall revert again. Highly recommend.
17 janvier 2024
Réponse de West One Bathrooms Online
Good afternoon,
Thank you so much for taking the time to leave us a 5* review!
We really do appreciate your feedback, and we are very pleased to hear that you are happy with the service and delivery we provide. We hope to serve you again!
Best wishes,
West One Bathrooms
Réponse de West One Bathrooms Online
Good afternoon,
Thank you so much for your feedback on the products purchased, I hope they make a great addition to your bathroom.
Kindest,
West One Bathrooms
small order
small order
but very efficient quick delivery. as a bathroom fitter i want it when i want it and they delivered excellent
5 décembre 2023
Réponse de West One Bathrooms Online
Hi Jez,
Thank you for the great review. We're delighted to hear of the service you experienced and were pleased with our delivery service! We hope to serve you again.
Thanks and best wishes,
West One Bathrooms
Great customer service
5 décembre 2023
Réponse de West One Bathrooms Online
Hi Jack,
Thank you for taking the time to leave us a 5% Review! We really do appreciate your feedback.
Best wishes,
West One Bathrooms
Honesty when telling me the delivery…
Honesty when telling me the delivery after checking with hansgrohe
5 décembre 2023
Réponse de West One Bathrooms Online
Hi Gary,
Thank you so much for taking the time to leave us a 5* review! We really do appreciate your feedback, and are pleased to hear you're happy with the service we provided.
Best wishes,
West One Bathrooms
Customer service was above and beyond
Customer service was above and beyond! Our product was delayed and they called me every day to update me and keep me in the loop, was super impressed by the level of care and communication.
17 novembre 2023
Réponse de West One Bathrooms Online
Hi Susie,
Thank you for the great review. We're delighted to hear of the service you experienced and that you were kept updated with the status of your order. We hope to serve you again.
Thanks and best wishes,
West One Bathrooms
John Hunt was most helpful ordering the…
John Hunt was most helpful ordering the spare parts for my shower mixer and kept me updated through the process.
6 novembre 2023
Réponse de West One Bathrooms Online
Thank you so much for taking the time to leave a review, we are delighted to hear you are happy with your experience in purchasing your spare items.
Kindest,
West One Bathrooms
I had to lift the bath off the van…
I had to lift the bath off the van myself as they did not send someone to lift it into the property. Terrible experience for a premium priced item.
30 octobre 2023
Réponse de West One Bathrooms Online
Hello, We are sorry you are disappointed with our delivery service, however we only offer a tailboard delivery. This is as per our Terms & Conditions and on our FAQ's section, we clearly state it is Tailboard/Kerbside. We can only apologise if this wasn't made clear to you.
Kindest,
West One Bathrooms
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